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Hyatt Regency Indian Wells Resort & Spa

44600 Indian Wells Ln, Indian Wells, Greater Palm Springs, CA 92210-8707
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Traveller (1406)
Room & Suite (793)
Pool & Beach (238)

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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#2 of 4 resorts in Indian Wells
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Nestled in Greater Palm Springs, Hyatt Regency Indian Wells Resort & Spa offers a variety of world-class accommodations, total wellness services and outdoor recreation opportunities. Experience our new water park with a lazy river, splash pad, and dueling water slides, making us the ultimate year-round destination.
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Children Activities (Kid / Family Friendly)
Wifi
Paid wifi
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Heated pool
Plunge pool
Yoga room
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Kid-friendly buffet
Poolside bar
Golf course
Tennis court
Entertainment staff
Waterslide
Kids club
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Refrigerator
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Wardrobe / wardrobe
Iron
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Family
Mountain View
Languages Spoken
English, Spanish

Location

44600 Indian Wells Ln, Indian Wells, Greater Palm Springs, CA 92210-8707
Hyatt Regency Indian Wells Resort & Spa
4.0
4.0 of 5 bubbles4,516 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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At the Hyatt Regency Indian Wells Resort & Spa, guests have a mixed experience. While the staff's attentiveness has been lauded, others experience slow service, especially during busy periods. Although the hotel's location is generally appreciated, the value proposition is questioned by many who find the services overpriced and take issue with additional fees. The atmosphere and rooms are often described as needing an update, and the noise from construction and lively areas can be intrusive. Nonetheless, the cleanliness of the resort receives commendations, and the assortment of pools and water features are popular despite concerns about overcrowding.
Location
Convenient
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Inconsistent
Amenities
Underwhelming
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4,516Reviews71Q+A100Room tips
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SanJuanCapoMom wrote a review Apr 15
San Juan Capistrano, California49 contributions24 helpful votes
This is a lovely hotel with wonderful staff. We stayed here for Coachella, and every single staff member had a smile on their face. While it's not the hotel's responsibility, the transportation to and from the festival was easy and well run around the clock. However, unfortunately, the hotel has leaned too hard into a combination of texting and phone systems. From our room, you could not dial an outside line. Selecting the "8" for an ony line gave a "The number you have dialed is not in service" message. To reach the front desk, you have to first go through an AI system, which wants to know your problem. The front desk could not then connect to an outside line. Similarly, a text system appeared to be asking questions like "What time will you arrive?" When we arrived, the front desk had not received that information. We received a text when we were at the pool that our room had a "do not disturb" sign on the door and could they please service it; we had removed it at least an hour before. Bottom line: if you encounter a human being, you will be delighted with the help, but don't let your phone get pickpocketed or you will be unable to reach the outside world.
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Date of stay: April 2024
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dan Johnson, General Manager at Hyatt Regency Indian Wells Resort & Spa
Responded 2 days ago
Thank you! - Dan Johnson, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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markpender wrote a review Apr 10
Seattle, WA16 contributions14 helpful votes
The hotel is indeed in a beautiful location, and the facilities, rooms and environment are much improved as new wings open up. But be warned the hotel is still in full construction mode (as of April 2024) that include accompanying noise (jackhammers, drills, etc) in full operation during daylight hours. Don't think you'll be able to take a nap during the day! And the normal lobby bar and restaurant have been relegated to the forgotten 2nd floor...Not ideal for a cherished family vacation spot. I wish the hotel made up for this inconvenience by paying extra attention to customer service, but alas, our experience at the pool and during check out were sub optimal. During Spring Break, the hotel clearly didn't staff up adequately to handle the rush in the pool area, with food/drink orders taking forever and then running out of towels (frustrating!). Then the construction-related discount offer at check in didn't get carried over to check out, which caused more frustration and underscored the lack of efficiency/communication within the hotel. In sum, I'd recommend waiting for the construction to wrap up before putting the hotel on your destination list for a family vacation. By then, I'd hope the customer service focus is restored too.
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Date of stay: April 2024
Value
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Location
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Dan Johnson, General Manager at Hyatt Regency Indian Wells Resort & Spa
Responded 2 days ago
We appreciate your detailed feedback about your experience when staying with us. We will be sure to share your comments with our team to ensure they are followed up with accordingly and hope that we get another opportunity to better serve you in the future. - Dan Johnson, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Noesf wrote a review Apr 8
San Francisco, California21 contributions36 helpful votes
The hotel is undergoing renovations, which hampers dining options and the hotel is not prepared for this resulting in a two hour wait for dinner for us. Given the room rate, I would suggest reconsidering booking here until the restaurant renovation is complete or they deal with their F&B technical issues. I was traveling with 2 small children and it took two hours to get dinner. I didn’t want to dine in a conference room doubling as a hotel bar full of televisions and so opted for room service. The problem is you have to order through an app which doesn’t show the kids menu. You are then directed to call them, and get an automated voice that can’t help and directs you to a voicemail box, which wasn’t returned. I then contacted someone through text message and ordered but only part of the order was delivered. When I alerted them they redid the rest of the order but said they knocked and I didn’t answer the door, which surprised me, but they could not call me because their phone system was down and so just left me without the rest of the order until I kept following up. I understand hotels need to renovate but this is failure after failure: - No restaurant - A mobile ordering system that doesn’t work - A machine phone service that can’t help - A room without a door bell to alert guests - A phone system that is broken to alert you of your failed delivery This is a beautiful resort with exceptional water facilities, making it ideal for a family vacation with a lazy river, many pools, waterslides, nightly smores and outdoor games. Saying that, I would recommend waiting until their renovation and IT issues are resolved before making the considerable expense of staying here.
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Date of stay: April 2024Trip type: Travelled with family
Room Tip: Check whether the restaurants are open before booking or plan on eating elsewhere for dinner
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dan Johnson, General Manager at Hyatt Regency Indian Wells Resort & Spa
Responded 1 week ago
Thank you for your valuable feedback. We will surely share your concerns with our leadership to better enhance the guest experience. We hope to see you again so that we can better serve you and your family. - Dan Johnson, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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WiGoeJourney wrote a review Apr 8
2 contributions
Hyatt Regency Indian Wells Resort & Spa: The Good: - Amazing Pools: The highlight of the resort! Perfect temperature and the lazy river was a blast (spent 1.5 hours there!). - Great Staff: Friendly and attentive, valet staff was excellent even though we didn't use them. - Spacious Room: Discoverist upgrade wasn't quite an upgrade, but large enough for our family - Comfy Amenities: High-quality hangers, strong enough water pressure with multiple shower settings, and a good-sized bathtub. - Cleanliness: Room clean enough upon arrival. - Balmain Bath Amenities: Pleasant, light scent. Areas for Improvement: - Décor: A bit dated, could use a refresh. - Unclear Upgrade: staff told us that we were upgraded, but upon checking the available rooms for that day, didn't seem that we got one.. - Missing Amenities: No toothbrush, toothpaste, or razor provided (although some Hyatt Regencies charge extra). - Maintenance Issues: Ceiling fan malfunction and empty soda can on patio. Room still smells like fresh paint. For those who sensitive to smell, may get you nauseous. - Housekeeping Oversight: Sticker found under sofa bed and missing linens for the sofa bed. - Thin Walls: Renovation noise started early (around 8am). - Limited Toiletries: Only bar soap provided, no liquid hand soap. Overall: Despite a few shortcomings, we had a fun stay at the Hyatt Regency Indian Wells! The amazing pools and friendly staff made it a great place for a family vacation. We would definitely return for another stay.
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
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Trip type: Travelled with family
Room Tip: if you need toiletries like toothbrush, toothpaste, razor, etc, ask the front counter.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dan Johnson, General Manager at Hyatt Regency Indian Wells Resort & Spa
Responded 1 week ago
Thank you for your detailed feedback! We will be sure to share it with our team. - Dan Johnson, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MochaBean wrote a review Apr 2
2 contributions1 helpful vote
The hotel is undergoing renovations and is in complete disarray. I would stay away from this hotel until the renovations are complete! The issue is that the furniture is completely being overhauled and does not look anything like the pictures on the website. I booked this hotel specifically because there was a room with a king bed and pullout couch and an executive desk so that my husband and I would have some space to sit and work throughout our stay. When we got into our room it looked like someone had stolen all the furniture. Not only was there not a pull out couch but they replaced the sitting area with an uncomfortable bench and a tiny table. I think a lot of people booked for the same reason and the front desk was not equipped to handle it. When I went down to the front desk to change my room several other people were complaining about the same issue and it took several hours to get a room change. The room they finally put me in had an issue with the air conditioner where it wouldn't turn on unless the temp was higher than it was set then it would kick on extremely loudly. This happened every 3 hours or so and woke us up every time throughout the night. Thankfully I booked this with Hyatt points and was issued a full refund but it didn't really make up for the fact that the hotel experience was ruined and I didn't get a good night of sleep. For the price they are charging stay far away until the renovation is completely done! There are plenty of other fantastic resorts in the Palm Springs area that are actually worth the money
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Date of stay: April 2024
Value
Rooms
Location
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Service
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Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dan Johnson, General Manager at Hyatt Regency Indian Wells Resort & Spa
Responded 1 week ago
We appreciate your feedback on your experience, as we are nearing the completion of our renovation. We will share your comments with our leadership team. - Dan Johnson, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Wayne wrote a review Mar 2024
7 contributions2 helpful votes
+1
From Monica at the front desk upon check in to Isaac helping us with our luggage as we prepared for our departure - awesome staff! The hotel is currently undergoing renovations which can add additional challenges and sometimes detract from the time on property. In spite of the ongoing renovations - the staff excelled and went above and beyond the call of duty. I would like to take my hat off to Tina, Tere (Theresa?) Dillon, Danny, Cruz, Jonathan and the entire team working the pool area. They really exceeded our expectations from a service and hospitality standpoint. Alyssa at Citrus 24 recognized us from the night before and remembered that my daughter left her starbucks cup and put it aside for us. All of the guest - and she still remembered us. This is our third consecutive year visiting this property and we are already looking forward to our next trip. This is a very family friendly property. It is well run and will only improve upon the completion of the renovations. Thank you!
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dan Johnson, General Manager at Hyatt Regency Indian Wells Resort & Spa
Responded 2 weeks ago
Thank you! - Dan Johnson, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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amberhrusso wrote a review Mar 2024
Burbank, California4 contributions
We spent Spring Break at the Hyatt Regency Indian Wells Resort & Spa, and we were a bit disappointed. It was extremely overpriced and lacked good dining and amenities. The water park was the highlight of our stay, but I'm not sure we will return. We had to leave the resort to find other dining as there were limited options at the resort. Unless you golf or play tennis, there wasn't much else to do as far as activities go. The property is very pretty, but the hotel lacks character. For $800/night I would expect more from a Hyatt.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dan Johnson, General Manager at Hyatt Regency Indian Wells Resort & Spa
Responded 2 weeks ago
Thank you for your feedback, our restaurants are currently undergoing renovation and are set to be open in late spring. - Dan Johnson, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Steven G wrote a review Mar 2024
Beverly Hills, California5 contributions1 helpful vote
The hotel may be undergoing construction (not an issue), but blood stains on pillow cases, sheets and pillows, no water in villa for a night and hours on next day, sprinklers going off in afternoon before a party, garden lawnmowers and blowers starting at 9 am says "we do not care about our guests". We have stayed at this property for over 2 decades, No more. Management did what they could but there are other places to stay in the desert.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Dan Johnson, General Manager at Hyatt Regency Indian Wells Resort & Spa
Responded 2 weeks ago
Thank you for sharing your feedback from your stay. We will be sure that these instances are shared and reviewed with our leadership team. - Dan Johnson, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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jason n wrote a review Mar 2024
7 contributions
Title says it all. Beautiful property and great spa experience. It is not worth the $800 per night unless you have kids. Pool was very nice. Staff was great. Location was great 30 mins from airport. The golf course was awesome. No place to work from the room.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Dan Johnson, General Manager at Hyatt Regency Indian Wells Resort & Spa
Responded 2 weeks ago
Thank you for your response, we will share your feedback with our team. - Dan Johnson, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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COTwinMom wrote a review Mar 2024
Colorado37 contributions39 helpful votes
The resort would be great for families but it's very expensive. Food and beverage are very expensive for what you receive. The staff is incredibly friendly but not terribly helpful. Very strict corporate style answers when asking about services. The water park and property are under construction which is not told to you ahead of planning/booking.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Dan Johnson, General Manager at Hyatt Regency Indian Wells Resort & Spa
Responded 3 weeks ago
Thank you for your valuable feedback. - Dan Johnson, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Not the right property for you?
There are more places to choose from in the Indian Wells area.
PRICE RANGE
C$608 - C$1,112 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hyatt grand champions resort, villas hotel indian wells, hyatt indian wells, indian wells hyatt
LOCATION
United StatesCaliforniaCalifornia DesertGreater Palm SpringsIndian Wells
NUMBER OF ROOMS
530
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Hyatt Regency Indian Wells Resort & Spa - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Hyatt Regency Indian Wells Resort & Spa
Which popular attractions are close to Hyatt Regency Indian Wells Resort & Spa?
Nearby attractions include Eisenhower Walk of Honor (0.5 km) and City Hall (0.6 km).
What are some of the property amenities at Hyatt Regency Indian Wells Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hyatt Regency Indian Wells Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hyatt Regency Indian Wells Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hyatt Regency Indian Wells Resort & Spa?
Yes, valet parking is available to guests.
What are some restaurants close to Hyatt Regency Indian Wells Resort & Spa?
Conveniently located restaurants include Lantana, Agave Sunset, and Vue Grille and Bar.
Are there opportunities to exercise at Hyatt Regency Indian Wells Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Is Hyatt Regency Indian Wells Resort & Spa located near the city centre?
Yes, it is 0.6 km away from the centre of Indian Wells.
Are any cleaning services offered at Hyatt Regency Indian Wells Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hyatt Regency Indian Wells Resort & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hyatt Regency Indian Wells Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.