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We've stayed at this hotel several times previously but stopped for last 2 years. We returned for New Year's Eve this year, and WOW- we were so impressed. Clearly, the hotel is extremely well-managed. From highly efficient front desk staff (we even got to easily...More
The kids had fun at the pool and on the desert pipe/mini golf but overall the hotel was not staffed appropriately. We addressed our issues with the hotel directly and the manager was very kind to send us an amenity .
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This was our 2nd time staying at this resort. When I booked for December back in February I requested 1 of 3 rooms on the 1st floor by the pools. When we checked in we were told we'd be on the 3rd floor. I explained...More
Would go back!! Ishmal at the front desk was so helpful with dinner suggestions and resort info. Nice to see someone who has a great attitude about work. Bent over backwards to help us even when it rained for 3 days. Live music in bat....More
My husband, daughter, and I booked a four-night stay through Fine Hotels and Resorts. Although the grounds and spa were beautiful, our room was disappointing. We reserved a room with 2 bathrooms and a pull-out queen couch and received neither (just one bathroom and a...More
Thank Sara K
Response from David C, Manager at Hyatt Regency Indian Wells Resort & SpaResponded January 3, 2017
Sara - Thank you very much for the response, and the candor. I do apologize for the confusion with regards to the crib and the cleanliness when it was removed. In regards to the Regency Club access, we are aware of the situation, and working...More
Do it! the private hot tub and outdoor area make it well worth the upgrade. Butler service was great too. Brought me oil, butter, and spices so I could use the grill on my patio area. He also kept my fridge stocked with... More
Do it! the private hot tub and outdoor area make it well worth the upgrade. Butler service was great too. Brought me oil, butter, and spices so I could use the grill on my patio area. He also kept my fridge stocked with complimentary sodas and water.