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Serendipity Beach Resort

Traveller (269)
Room & Suite (94)
Pool & Beach (23)
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About
Property amenities
Pool
Free Parking
Wheelchair Access
Free High Speed Internet (WiFi)
Outdoor pool
Public Wifi
Non-Smoking Hotel
Channel 1
Room features
Non-Smoking Rooms
Air Conditioning
Refrigerator in room
Family Rooms
Good to know
HOTEL STYLE
Harbour View
Bay View
Reviews(353)
Traveller rating
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  • 62
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Tyler W
Shanghai, China
244
Reviewed Sep. 20, 2018
This hotel is maybe a 1-minute walk from the Sihanoukville pier, which is where you catch the boats to Koh Rong + Koh Rong Samloem, so if you're only staying in Sihanoukville to catch a ferry the next day, this is a good choice. There's a nice pool, rooms with balconies overlooking the ocean, and a lot of restaurants/massage places around.
Thank Tyler W
323walterw
Whangarei
72
Reviewed Apr. 30, 2018
The pool is the best attraction at this hotel. We were lucky to get a poolside room which was fantastic and convenient. The air con was also great as it was very hot during our stay. The room was nice and spacious. The location is great if you are travelling onto the islands as it is just 50 meters from the pier and we did find the staff friendly...but unfortunately that's was as good as it got...
For a Resort they need to pay better attention to the standard of the rooms. Lots of mosquito's in the room! Fridge didn't work very well, had to turn it right up to get drinks cold. Unusually there is no bar at this hotel so have to go buy your own from the mini mart to enjoy a drink poolside (strange?) A group of loud and drunk people in the pool at 1.30am was disrespectful to the other guests and nothing was done by the hotel. It particularly loud being poolside as it sounded like they were directly outside your room door. We had to tell them to shut the f*#! up! More effort to make the rooms cleaner and free from mosquito's would make a huge difference! We were forced to move from our original booking due to a fire and the prices at this place had been hiked up three times to the amount we had booked for a one night stay in a separate booking (when we cam back for the one night stay the A/C didn't work! Not good it was so hot and the duvet cover had what look like a smoke burn hole in it!!!).
There is no business center facilities i.e. no option to print documents, we had to go all the way into down town to find a internet cafe which was a 10min tuk tuk (one way)...after all they do call themselves a resort..?
This is a big place and could be so much better
1 Thank 323walterw
Charis_smuth
Hyderabad, India
62
Reviewed Apr. 16, 2018
The hotel is located near the beach in a somewhat busy area. From the very beginning, the staff got confused with what rooms we booked. I had a room on the first floor. The first thing I saw walking into the room was a sign saying "This is not a brothel". The room was relatively clean and I didn't see any bugs, but there were A TON of mosquitoes. The bathroom seemed old. Sprayed mosquito spray all over (and had the staff come spray under the beds as well) but the majority of bites I got was from that trip.

My room was next to the pool and that was quite nice. The balcony led directly to the pool.

One good thing that I was impressed with. I had a problem with my luggage and couldn't get it to open. The staff were very helpful and called up a technician? Or some guy who was able to fix my bag.
Thank Charis_smuth
jordielad
newcastle
7432
Reviewed Mar. 28, 2018
Stayed here 1 night on my Thailand / Cambodia motorbike tour. Pre-arranged hotel by tour operator. Arrived late afternoon after riding all day, changed, shower, beer, food then sleep ! So, did not explore the hotel or area. Large, clean, modern, comfortable rooms. Near beach, 100m down the hill, not the best I've seen, and near bars, 500m up the hill. Slept really well, poor breakfast in dining room attached to hotel. Recommended for a short stay.
Thank jordielad
mikethatch
Salisbury, United Kingdom
93
Reviewed Mar. 17, 2018
Location was close to the beach but it was too dirt and unsafe to use so had to goby tut tut to other beaches, only one sun shade worked all the rest broken, no bar for food or drink, breakfast limited and poor quality, asked for morning call but got missed on first occasion but did remember on a second day
Thank mikethatch
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Questions & Answers
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Arturo M
July 6, 2016|
Answer
Response from whitepatricia | Reviewed this property |
The hotel does not have motorcycles for rent. But, there are rental places in town
0
Votes
jjjx441
May 11, 2015|
AnswerShow all 6 answers
Response from ian w | Reviewed this property |
Our experience was the pool was in the sun for long periods,also recommend ROOMS overlooking pool,Hotel is so close to beach and if enjoy beach walk and swimming in sea it is fabulous walking along the beach to next... More
0
Votes
yvonne067
March 8, 2015|
AnswerShow all 10 answers
Response from sophiewoods | Reviewed this property |
as far as i know,there are not any shuttle buses but there are loads of tuk tuks outside the hotel..cheap to get around and ofcourse you can always haggle the price!
0
Votes
Room Tips
"Good ocean views from balcony rooms"
910tylerw
Sep. 20, 2018
Read review
"make sure your A/C works"
323walterw
Apr. 30, 2018
Read review
"lots and lots of mosquitoes"
Charis_smuth
Apr. 16, 2018
Read review
"Go to an hotel nearer Otres beaches"
mikethatch
Mar. 17, 2018
Read review
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PRICE RANGE
US$77 - US$116 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
serendipity beach hotel sihanoukville
LOCATION
CambodiaSihanoukville ProvinceSihanoukville
NUMBER OF ROOMS
65
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