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Laguna Brisas Hotel

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Laguna Brisas Hotel
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711 Reviews from our TripAdvisor Community

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There are newer reviews for Laguna Brisas Hotel
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Showing 678: English reviews
San Diego
Reviewed 11 March 2015

I really enjoyed our stay at Laguna Las Brisas. The room was very large with a balcony, fridge & Jacuzzi in the room. The property is very well kept & has been updated. The staff are exceptional and went out of their way to make me feel like a guest & not just a customer.

Review collected in partnership with Best Western
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Helpful?
Thank Caryl G
Jose2244, Manager at Laguna Brisas Hotel, responded to this review

We are delighted that we met your expectations. We will continue to motivate our staff so they may continue to give thier best effort to ensure an enjoyable stay for our guests. We hope to see you again soon. Best regards.

Reviewed 9 March 2015 via mobile

The location is nice. The reception staff (night) are horrible. They are not friendly or helpful. If you have a service dog, don't expect to be treated with kindness. Parking is bad. The "standard" room we were given was the size of a closet. The breakfast was what you could get at a conveniece store and the jacuzzi tub had...

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Helpful?
Thank Greatplaces2go
Jose2244, Manager at Laguna Brisas Hotel, responded to this review

I am sorry you did not enjoy your stay with us. We will continue to train our staff and work on our shortcomings. The rules and/or suiggestions regarding the use of the spa are for the satefy and well being of all our guests. Best regards.

United States
Reviewed 7 March 2015

Room wasn't cleaned for 2 days. Manager accused us of someone being in the room so it could be cleaned. Actually the cleaning staff's key was broke and they couldn't enter. Manager wouldn't even apologize and didn't address the fact that his first response was to blame the guest. Loud rooms facing highway 1. Balcony doors need to be replaced...

Review collected in partnership with Best Western
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Helpful?
Thank Thomas F
Jose2244, Manager at Laguna Brisas Hotel, responded to this review

I am sorry that you did enjoy your stay with us. We will continue to do everything possible to ensure a pleasant stay for our guests. We will not be detered in obtaining our objective... superior customer care. Best regards.

Palm Springs, California
Reviewed 6 March 2015

My experience with Best Western, usually good. Not Here! On a midweek Tuesday, room not ready at 1pm...after two hour drive, wanted to settle in..no go.Said they had a "Busy" prior day..rooms not ready..HUH? Would have a wait until 4pm. When I asked to see room, while waiting, refused request. Said I could cancel, but would have to tell them...

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Helpful?
1Thank mark l
Jose2244, Manager at Laguna Brisas Hotel, responded to this review

I am sorry you were not able to get to the room early. The check out is 12 noon and the check in is 4pm.. Of course when there are rooms available we allow our guest early chek ins. I'm afrai d thuis was bniot your case. We will continue to work hard to ensure an enjoyable and trouble free...

Las Vegas
Reviewed 6 March 2015

For the price, we put up with the smell. They never used to charge for pricing here but $10 per day won't break your wallet like other hotels. Internet is very slow. Don't eat the eggs during their breakfast buffet ! My wife and I were on the toilet the whole day. Never make reservation changes with Marriott central office...

Review collected in partnership with Best Western
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Helpful?
Thank DRDU
Jose2244, Manager at Laguna Brisas Hotel, responded to this review

I am disappointed that we did not meet your expectations. We will continue to train our staff and do whatever is necessary to ensure an enjoyable stay for all our guests. We continue to work on our shortcomings and strive for 100% guest satisfaction.

Reviewed 26 February 2015

I've stayed here several times, no recognition for multiple stays, horrible customer service, very bad Wifi, no cell service. Front desk would not move me to a different room, told me the cell service was my problem. After staying here for business since 2007, I will never stay here again. And, there is now a parking fee for this dump....

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Helpful?
Thank SLM_travel
Jose2244, Manager at Laguna Brisas Hotel, responded to this review

I am disappointed that we did not meet your expectations.We will continue to train our staff and work on our shortcomings. There can be no substitue for su[perior customer care. We apologize for our deficiencies but the cell reception unfortunately is not in our hands. Best regards.

Roseville, California
Reviewed 23 February 2015

Came here to detox after 5 days in Disneyland. What a wonderful treat! The room was gorgeous, with a spa to boot. All the shops, restaurants and beaches were within walking distance. The full breakfast buffet in the morning was delicious and satisfying.

Review collected in partnership with Best Western
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Thank sharmarkelly
Reviewed 21 February 2015

I've stayed at this hotel a few times. The location is perfect... right on Pacific Coast Highway. With views of the Pacific Ocean, it can't get any better than this. The rooms are large... with a fridge, a jacuzzi, nice work table area and the beds are big and comfy. The free breakfast is a little hit and miss -...

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Helpful?
Thank Joy F
Jose2244, Manager at Laguna Brisas Hotel, responded to this review

I am delighted that we met your expectations. I will share your words with the staff. We will continue to instill a can do attitrude in all our employees. We hope to see you many more time in the future. Happy travels.

Reviewed 18 February 2015 via mobile

My wife and I stayed there 02/13/15 and it was a great stay. Beach accross the street is awesome and easily accessible. Staff was very friendly and even asked if we needed help with restaurant reservations because a busy weekend was anticipated. Thankfully I already had reservations but I thought that was a very nice and professional gesture. The room...

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Helpful?
1Thank Julian C
Jose2244, Manager at Laguna Brisas Hotel, responded to this review

We are glad you enjoyed your time in Laguna Beach and in a small way we contributed to it. We will continue to strive for 100 % guest satisfaction and work on our shortcomings. happy travels.

Reviewed 17 February 2015

We found this hotel by accident when accepting a priceline special without knowing the name of the hotel. What a great surprise this hotel is! The location is perfect. Located directly across the street from a beach access walkway and within walking distance to many great shops and restaurants. There is only a $10 per day parking fee which is...

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Helpful?
1Thank Amcwilcoxstl
Jose2244, Manager at Laguna Brisas Hotel, responded to this review

We thank you for your words and we will convey them to the staff. We are glad you enjoyed your time in Laguna Beach. There can be no substitute for superior customer care. Best regards.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
"99 Steps to the Beach..." The alluring tranquility of the infinite Pacific will envelope your senses as you relax and rejuvenate in one of our fully air-conditioned rooms featuring beautifully appointed furnishings and 32-inch flat screen LCD Televisions. Immerse yourself in the warmth of the sun while gazing towards Catalina Island and the ocean's expanse from our scenic rooftop terrace followed by a soothing swim in the sparkling outdoor pool. Let your mind drift while your dreams soar. Complimentary high-speed Internet! Complimentary hot buffet breakfast! From a romantic getaway to a family vacation to the refined services for the business traveler, the Laguna Brisas Hotel is your perfect destination. From the moment you enter the lobby, you will be greeted with friendly smiles and the superior service one would expect from such a special location. Laguna Brisas is located above the crystal waters of the blue Pacific at the corner of Bluebird Canyon and South Coast Highway. Parking fee $20 USD per night; one parking spot allowed per room. Enjoy your moment at the Laguna Brisas Hotel today! ... more   less 

Additional Information about Laguna Brisas Hotel

Address: 1600 S Coast Hwy, Laguna Beach, CA 92651-3262 (Formerly BEST WESTERN PLUS Laguna Brisas Spa Hotel)
Region: United States > California > Orange County > Laguna Beach
Price Range: $217 - $414 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Laguna Brisas Hotel 2.5*
Number of rooms: 66
Reservation Options:
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Also Known As:
Best Western Plus Laguna Brisas Hotel Laguna Beach
Best Western Laguna Beach
Laguna Beach Best Western
Hotel Style:
#9 Family Hotel in Laguna Beach
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Questions & Answers

Here's what travellers have asked, with answers from Laguna Brisas Hotel staff and other travellers.
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Questions? Get answers from Laguna Brisas Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The view rooms are not the quiet rooms since they are above PCHighway.”
 of 5 bubbles lindad633, 17 Jan 2017 | Read review
“Regardless of the room location, you do not get a direct beach view. Do ask for a room toward the front of the property for a partial view.”
 of 5 bubbles Laura-Alabama, 6 Jan 2017 | Read review
“Rooms on the 3rd and 4th floors tend to have less street noise.”
 of 5 bubbles teresam0723, 1 Dec 2016 | Read review
“Make sure you get a room with elevator access”
 of 5 bubbles nativecal, 27 Nov 2016 | Read review
“Top floor, front of the hotel if you want a view, back of the hotel if you want quiet.”
 of 5 bubbles Larrybryan, 19 Nov 2016 | Read review
5 of 5