Swaying palm trees, sun and sand and very happy people in the pool. What more could you ask for. Waves are crashing in and the sea is aqua marine. Room is spotlessly clean as always when we visit the surf and sand. It was busy at reception today and everyone was dealt with quickly and efficiently so holiday could begin as soon as you walked through the door . We thoroughly enjoy staying here enjoying this pristine beach . Thank you .
When coming from out of town and booking everything by picture only you never quite know what to expect. THIS PLACE WAS WORTH EVERYTHING THEY EXCEEDED MY EXPECTATIONS. Valet was great and Sam I think the young lady at the front desk made the check in even smoother and quick. Just awesome experience
The room was outdated and incredibly noisy. The guests above woke up at 4am to shower and the pipes squealed, we could hear every step as they walked across the room and the old, outdated shutters were super loud. Next door we could hear every word of the guests conversation starting at 6. Not a great sleep which is really disappointing on vacation. The bed was very comfortable though! The view in 318 is also very disappointing... there should be full disclosure that it's more of a pool building view than anything else. Overall I was really underwhelmed, especially since it's so expensive.
Surf and Sand is a amazing place to stay. The rooms our beautiful, the service is amazing and to just go to sleep and hear the ocean all night. We have been a customer for many years and will return again. You will not be disappointed in making this your place to stay.
We booked a sea facing kind bedroom at pretty hefty rates to celebrate our 24th wedding anniversary. Two issues - hotel check in is not until 4pm and check out is by 11am which I find a little unfair. More importantly we did get a sea facing room but it was almost six feet directly above the swimming pool. Which is OK except it is incredibly noisy and full of screaming kids. Not really ideal at all for a couples romantic getaway. We did bring the issue to the notice of the front desk who offered to refund our money if we chose to leave! Really poor attitude reflecting no empathy. Several guests in line ahead of us were given options of rooms and another couple was offered an upgrade because they were celebrating their anniversary. White privilege in action!
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