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Surf & Sand Resort

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Surf & Sand Resort
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1,546 Reviews from our TripAdvisor Community

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Showing 1,524: English reviews
Singapore, Singapore
Reviewed 3 August 2015

We stayed in an Oceanfront Towers Corner room which had fantastic views. Unfortunately, the weather was cloudy and cool in early July, so we weren't able to enjoy the beach or the pool. On check in at 4:30 pm, we were told our room was not ready and weren't offered much of an apology at all. Wasn't impressed with the...

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Helpful?
Thank Lisa G
Joanna B, General Manager at Surf & Sand Resort, responded to this review

Dear Lisa, Thank you for your feedback regarding your recent stay at Surf & Sand. My sincere apologies that our Front Desk agents did not meet your expectations. Please be assured that your comments are taken very seriously and will be addressed for improvements. Thank you also for the compliments and kind words of those you mentioned, which are appreciated...

Beirut, Lebanon
Reviewed 3 August 2015 via mobile

Although the hotel has great location with ocean views and very nice rooms, we paid almost 600 USD per night to get a room with NO A/C !!!!! Rooms are extremely hot !!!!! No air !!!! We suffocated !!!!! Only a fan in the ceiling that does no effect at all !!!! And plus, for smokers, you're not allowed anywhere...

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1Thank mariasayegh
Joanna B, General Manager at Surf & Sand Resort, responded to this review

Dear Maria, I appreciate and value your feedback regarding your recent stay at Surf & Sand. Thank you for the compliments of our rooms and location. Most of the time along the coast, air conditioning is not needed; however, on occasion the temperature is high and uncomfortable. We would enjoy the opportunity of having you as our guests during the...

Southern California
Reviewed 3 August 2015

Location is amazing. Right on the beach in the middle of Laguna Beach. However, overall our stay was very disappointing especially given the room rates. Our tower room was nicely appointed and had a comfortable bed but we were shocked to find out there was NO AIR CONDITIONING! The room had a ceiling fan and an extra fan in the...

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1Thank khales1
Boulder, Colorado
Reviewed 1 August 2015

We loved our stay at the Surf and Sand. Great proximity to the water, rooms were beautiful and clean. Nice pool area, great service. Food/drinks are expensive. You can't beat the location on the water and the sound of the waves while you are sleeping.

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3Thank BinaM2865
Costa Rica, MS
Reviewed 30 July 2015

Loved the view and overall property and staff were great. However, we were very warm and uncomfortable with no air. The room was very stuffy. This was surprising to me at such a nice resort that charges over 600 a night. I loved that it was right on the beach and the rooms were clean and had quality linens and...

Review collected in partnership with this hotel
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2Thank Jan H
Dallas, Texas
Reviewed 29 July 2015

This hotel I have stayed at 10x. This was the worst experience and the hotel is run so poorly. The training and professionalism of most the staff is nonexistent. They lack customer service. I would not recommend this hotel to anyone after my last stay.

Review collected in partnership with this hotel
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3Thank I5165FCmaryc
Clint B, Online Specialist at Surf & Sand Resort, responded to this review

On behalf of our staff here at Surf & Sand Resort, I apologize that we did not meet your expectations in service during your recent stay. We pride ourselves on putting guests first and treating each and every one with respect and gratitude, and I'm disappointed that your stay did not reflect these values. If you'd like to discuss the...

Santa Rosa, California
Reviewed 28 July 2015

Spacious, well appointed rooms. Pleasant and responsive staff. Excellent food and service. Beautiful beach and pool. What more could one want. They were as helpful to me and my family of 5 as they were to the clearly high roller patrons. We felt like we were special. It was truly a treat.

Review collected in partnership with this hotel
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1Thank stewartc870
Lubbock, Texas
Reviewed 27 July 2015 via mobile

The check in time is at 4:00 pm, our room was not ready until 7:30 pm, so they mentioned they will make sure that we will be able to check out late, to be able to have the room for whole day! Next day they called me and insisted i leave the room by 11. i had to cancel my...

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3Thank Rain U
Salt Lake City, Utah
Reviewed 26 July 2015

The staff are friendly and helpful. The hotel is close to the free trolley which helps because there is a lot of traffic in town and parking is tough. The room decor is California beach and pretty, tan and white. We were upgraded to ocean front and loved loved the view. It felt like we were on the beach all...

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Thank jawtravels
Tucson, Arizona
Reviewed 26 July 2015 via mobile

I was going to a meeting in newport, and brought wife and daughters 10 and 12 along for some beach time. We had not been to laguna before. We had tickets to the pageant of the masters which was fantastic by the way. So, the hotel. Good location, able to take trolley around town. Staff at hotel from front desk,...

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1Thank wilco501

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Restaurant
  • Spa
  • Bar/Lounge
About the property
  • Beachfront
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Surf & Sand Resort, a member of Preferred Hotels and Resorts Worldwide and holder of AAA’s Four-Diamond Award, lies on California's Laguna Beach shoreline where the waves of the Pacific meet 500 feet of pristine sand.All 151 guest rooms and 16 suites at Surf & Sand command spectacular views of the Pacific Ocean. The resort also houses Splashes Restaurant, featuring a Mediterranean-inspired coastal menu by Executive Chef David Fune; the intimate Aquaterra Spa; 10,000-square-feet of meeting space and wedding venues with stunning ocean views. ... more   less 

Additional Information about Surf & Sand Resort

Address: 1555 South Coast Highway, Laguna Beach, CA 92651-3299
Region: United States > California > Orange County > Laguna Beach
Price Range: $689 - $1,063 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Surf & Sand Resort 4*
Number of rooms: 165
Reservation Options:
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Also Known As:
The Surf And Sand Hotel Laguna Beach
Surf And Sand Hotel
Surf Sand Hotel
Surf And Sand Resort
Hotel Style:
#4 Business Hotel in Laguna Beach
#4 Romantic Hotel in Laguna Beach
#4 Spa Hotel in Laguna Beach
#6 On the Beach Hotel in Laguna Beach
#8 Family Hotel in Laguna Beach
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Questions & Answers

Here's what travellers have asked, with answers from Surf & Sand Resort staff and other travellers.
14 questions
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Sheboygan, Wisconsin, United States
6 months ago
San Diego, California
over a year ago
6 months ago

See all questions (14)

Questions? Get answers from Surf & Sand Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you get an ocean view room on a higher floor... you won't regret it.”
  • Valentine's decorations... beautiful!
  • Valentine's decorations
  • Valentine's decorations by jacuzzi tub
 of 5 bubbles U9210LMchrisb, 17 Feb 2017 | Read review
“the elevators can be a bit noisy make sure you don't get a room by one.”
 of 5 bubbles 14leahj, 9 Feb 2017 | Read review
“Only book in main tower!”
 of 5 bubbles Ness&Bill, 6 Feb 2017 | Read review
“the ocean view rooms in the tower are the best rooms”
 of 5 bubbles tiffiny0, 26 Jan 2017 | Read review
“All the rooms appear to have ocean views”
 of 5 bubbles inweinberg, 17 Jan 2017 | Read review
5 of 5