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The Hills Hotel, an Ascend Collection by Choice Hotels

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312 Reviews from our TripAdvisor Community

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There are newer reviews for The Hills Hotel, an Ascend Collection by Choice Hotels
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Showing 307: English reviews
Portland, Oregon
Reviewed 25 March 2015

I stayed at this hotel in January for a conference and was excited about checking it out when I looked at the website. Unfortunately, it wasn't as "nice" and "luxurious" as in the promotions. I didn't sleep the first night because the traffic from the freeway was so loud in the room. Thankfully, they moved me to the other side...

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Helpful?
Thank Kelley M
Ronnie_Torres, Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hello Kelley M, Thank you so much for sharing your most recent experience here at The Hills Hotel. I apologize for the inconvenience you received during your stay. This is an isolated incident and I want to make your stay right. Please contact me directly via email at rtorres@thelagunahillshotel.com. I am looking forward to hear back from you. Thank you!...

San Diego, California
Reviewed 10 March 2015

Was here for business for a couple nights and another for a staycation. The staff is very professional and helpful. The higher the floors the nicer the rooms. The room I stayed in was very sleek and modern. It is part of the Choice Hotels group which I was shocked to hear. As a rewards member they gave me complimentary...

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1Thank alexandriakim
Dallas, Texas
Reviewed 1 March 2015 via mobile

We attended my cousin's wedding and this hotel was so close to the church and reception area. It was easy for my husband and I to find good restaurants and shopping centers. The hotel is clean and the staff is so friendly. They also allow pets, so nice!

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1Thank awhitelady
Minneapolis, Minnesota
Reviewed 25 February 2015

The inside of the hotel has been totally redone to have a very mid-century modern, yet contemporary vibe. My room was brand new with a great bathroom (roomy, rainfall shower head, sleek tile) and the rest of the room was clean and new. Plus, there was a mini-fridge. The free WiFi was reliable and fast for a hotel. The only...

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3Thank mdiddy041
Reviewed 18 January 2015

I typically do not prefer to stay at Choice Hotels as I am platinum member with IHG, Hilton Honors and Marriott. However, with my most recent stay at The Hills Hotel, my opinion has been changed. This property is extremely well kept and the service is hands down as good if not better than any IHG, Hilton or Marriott. If...

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3Thank Adam M
La Mesa, California
Reviewed 10 January 2015

Although this hotel was a little further from the attraction we were going to than we had anticipated it was still well worth it. The staff we encountered at check in were so very helpful. Due to the event we were heading to we decided to see if it was possible to at least get our room keys so that...

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Thank Chelle715
Laguna Niguel, California
Reviewed 7 January 2015

This is a hotel that was purchased recently from the Holiday Inn Chain. What a difference! They have done a wonderful job remodeling this hotel. It is fresh, light and relaxing. I recently attended a luncheon there; the service was prompt, the lighting for the room was beautiful. The design of the banquet room is very practical, the bar was...

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Thank jewel52
Reviewed 31 December 2014 via mobile

Unfortunately not every room has the ability to connect to the internet so my recommendation to anyone staying here.. please check the internet connection before you unpack your bags because once you do they will move you to another room but its a real inconvenience.. The

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1Thank AnnMarie9999
Stow, Ohio
Reviewed 31 December 2014

The location of a once great hotel....not sure how else to start this review. I have stayed here 4 times totaling over 20 nights and have yet to have 1 good experience. I can look past the odd interior, the out dates (and dilapidated) state of the rooms for in the end all hotels look the same through your eye-lids,...

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Thank brimil
Garden Grove
Reviewed 18 December 2014

I love this place! I've been staying here whenever I'm in the area for business and the service is always top notch and nice renovated rooms! I wish that the hallways is a little bit brighter. If I may suggest, please change the hallways color scheme to a brighter and lighter atmosphere. Other than that, everything is great!! They recently...

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Helpful?
Thank Oh-oh-oh-0h
Ronnie_Torres, Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hello! Thank you for taking a moment of your time to provide us a review regarding your experience with us during your recent stay. We are so glad to hear that your stay with us was enjoyable and met all your expectations! We are all very excited to introduce our new lock system! We look forward to your next stay...

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Near The Hills Hotel, an Ascend Collection by Choice Hotels

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hills Hotel, an Ascend Collection Hotel, is a full service boutique hotel located in beautiful Laguna Hills. We are proud to be among Orange County's top premiere hotels, offering access to some of California's most magnificent beaches, shopping, nightlife, fine dining and deep sea fishing. At The Hills Hotel, we are known for our unique service and accommodating staff that are always willing to go above and beyond to serve our guests. Whether you are traveling to Laguna Hills for business or pleasure, individually or with your entire family, you will find a world of comfort and convenient amenities here. Now, it's your turn to Meet, Play, and Relax at The Hills Hotel! ... more   less 

Additional Information about The Hills Hotel, an Ascend Collection by Choice Hotels

Address: 25205 La Paz Rd, Laguna Hills, CA 92653-5105
Region: United States > California > Orange County > Laguna Hills
Price Range: $168 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Hills Hotel, an Ascend Collection by Choice Hotels 3*
Number of rooms: 147
Reservation Options:
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Also Known As:
The Hills Hotel, An Ascend Collection By Choice Hotel Laguna Hills
Holiday Inn Laguna Hills
Laguna Hills Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from The Hills Hotel, an Ascend Collection by Choice Hotels staff and other travellers.
1 question
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los angeles ca

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Questions? Get answers from The Hills Hotel, an Ascend Collection by Choice Hotels staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor room was great!”
 of 5 bubbles DeH344, 27 Nov 2016 | Read review
“Our room was far away from the entertainment lounge, so it was very quiet.”
 of 5 bubbles JeanneG47, 11 Nov 2016 | Read review
“Don't stay on the freeway side of the property.”
 of 5 bubbles mxtvl2011, 30 Sep 2016 | Read review
“Book early as it seems popular”
 of 5 bubbles phils572, 16 Sep 2016 | Read review
“Wifi does NOT work in rooms, only in lobby.”
 of 5 bubbles AspenP_12, 1 Aug 2016 | Read review
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