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Hilton Garden Inn Irvine East / Lake Forest

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Hilton Garden Inn Irvine East \/ Lake Forest
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340 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Irvine East / Lake Forest
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Showing 334: English reviews
London, United Kingdom
Reviewed 18 April 2016

Unfortunately we did not stay at this hotel. The hotel looks nice, but a particular experience with the Director of Sales kept us from booking any rooms. Speaking with him initially, he quoted us a group rate price in which he did not follow through. The first time he was contacted, he tried to inform us of a specific rate....

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Helpful?
Thank avenge53
GMLakeForest, General Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Thank you for the candid feedback regarding your experience with our Director of Sales. I expect our sales team to conduct themselves with integrity while at the same time ensuring that we are competitive in the market place. I'm terribly disappointed that we failed to respond to you in a timely manner. While I can't guarantee that our rates would...

Dallas, Texas
Reviewed 10 April 2016

Recently upgraded rooms. The rooms are nice with amazing beds. Microwave and fridge are a nice extra. Hotel is clean and well maintained. Hotel is very quiet. Perfect for getaway weekend or business needs

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Helpful?
Thank 697kristinej
GMLakeForest, General Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Thank you for taking the time to write a review about your recent stay with us. I am delighted that you enjoyed our newly renovated rooms. We are quite pleased with the finished product and are so happy you are as well. We look forward to welcoming you back again soon! Warm Regards, Regina M. Stryker | General Manager

Mira Loma, United States
Reviewed 6 April 2016

Dirty room. Was tld our room would be ready in 10 minutes for 2.5 hrs. Terrible bed, could not adjust it and when we could sleep, slept in a hole. Staff could not care less. Interrupting their conversation was clearly not aceptable.

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Helpful?
1Thank Mark B
GMLakeForest, General Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Thank you for candor. I am disappointed that we failed to provide you with an experience that is consistent with Hilton and Hilton Garden Inn. I apologize. We failed to meet your expectations and our own standards. To make matters worse, it seems we didn't even take the time to listen to you. Your comments have certainly highlighted opportunities within...

San Rafael, California
Reviewed 4 April 2016

We always stay at this particular Hilton Garden Inn in Lake Forest, CA. It is situated close to where my two sons and their families live. It is a great location and located near a big shopping mall with restaurants, movie theaters and other venues. We especially loved coming down this time and finding out that the Hilton Garden Inn...

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Helpful?
Thank howardl506
GMLakeForest, General Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Thank you so much for the wonderful review! We are so happy to be your hotel of choice in the Foothill Ranch/Lake Forest area. Thank you for the feedback on our renovation. We are so pleased with the finished product - quite a transformation! We look forward to seeing you again soon and thank you for your continued business. Warm...

Greenwich, Connecticut
Reviewed 3 April 2016

Enjoyed the clean well decorated room. Lots of space in the lobby for recap discussion with colleague, for example. Energetic staff ready to help the needs. Good location easy access to the toll road for the business area nearby.

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Helpful?
Thank seiichiro a
GMLakeForest, General Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Thank you so much for the fantastic review! We are so happy that you enjoyed your stay with us. We hope to continue to be your hotel of choice when in the Foothill Ranch/Lake Forest area. Like you, many guests comment on our location which is adjacent to the 241 Toll Road. We are lucky to have many terrific restaurants...

Flagstaff, Arizona
Reviewed 2 April 2016

I've stayed here before and thought it would be a wonderful choice to stay here again with my family including a 6 month old. The breakfast staff was amazing as was the bartender but our room was never cleaned and even though I reported it nothing was done to rectify it and gorgeous no real apology from either of the...

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Helpful?
1Thank Leolyonnn
GMLakeForest, General Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

I appreciate you taking the time to provide feedback regarding your recent stay with us. While I am very happy that you had such a terrific breakfast experience, I am terribly sorry that we failed to provide a consistent experience throughout the hotel. I apologize for our failure to ensure your room was serviced. I am very disappointed that we...

Escondido, United States
Reviewed 29 March 2016

This was the hotel selected by our retreat organizer and it served our needs well. The staff is warm and welcoming, and the rooms were neat and clean with very comfortable beds. If you were a Hilton honors member, you received a free breakfast. Warm cookies were a nice touch.

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Helpful?
Thank Debra K
GMLakeForest, General Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Thank you so much for taking the time to write a review about your recent visit. I am so happy that your retreat went well. Our Sales team was so pleased to work with your group. We are hopeful that we will be your hotel of choice whenever you are in the south Orange County area. Thank you for your...

London, United Kingdom
Reviewed 25 March 2016

Rooms were nice and clean, simple and functional. Service here was great, we had some hiccups but they were always apologetic or accommodating. For example we had a couple issues with the bathroom drains but they sent someone right up to help. The restaurant and bar didn't open until 5, however they had a well stocked fridge in the lobby...

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Helpful?
Thank Tara T
GMLakeForest, General Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Thank you for taking the time to write a review about your recent stay with us. I am terribly sorry about the plumbing issue you experienced during your visit. I am happy that we were able to resolve the problem but wish we would have discovered the issue prior to your arrival. As you referenced, although we are not located...

Chula Vista, United States
Reviewed 19 March 2016

Checked in online to this hotel - followed instructions to choose room according to preference - choose our pre selected room as a Hilton Honors members - which was a first floor room. Arrived for check in - room was occupied. Staff did not seem to care about this - spoke with hotel manager next morning - he has same...

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Helpful?
Thank Sandra L
GMLakeForest, General Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Thank you for taking the time to write a review about your recent stay with us. I am terribly sorry that we failed to ensure that the room you selected during the e-check-in process was available as promised. This was absolutely an error our part. We know you have a choice when you travel. We certainly value your business and...

San Diego, United States
Reviewed 19 March 2016

I have stayed at this hotel on multiple occasions. It has always been great. Clean, Quiet, Comfortable in newly remodeled rooms. Hot shower with good pressure. Bed is perfect for a good sleep. Internet works great. Black-out curtains, K cup coffee maker, Mini-frig and Microwave. This hotel is a great value for your money.

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Helpful?
Thank Michael B
GMLakeForest, General Manager at Hilton Garden Inn Irvine East / Lake Forest, responded to this review

Thank you for the taking the time to comment on your most recent visit with us. We are so happy to be your hotel of choice in the Foothill Ranch/Lake Forest area. I am so happy that you've had a chance to enjoy our refreshed rooms. We are really pleased with the results of the renovation. Thank you for your...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy a relaxing stay at the Hilton Garden Inn Irvine East/Lake Forest Hotel located near the Foothill Ranch town center, minutes from Irvine Spectrum. Enjoy complimentary in-room coffee with coffee maker, microwave and refrigerator. Internet access is also complimentary throughout the hotel. ... more   less 

Additional Information about Hilton Garden Inn Irvine East / Lake Forest

Address: 27082 Towne Centre Dr, Lake Forest, CA 92610-2803
Region: United States > California > Orange County > Lake Forest
Price Range: $144 - $275 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Irvine East / Lake Forest 3*
Number of rooms: 103
Reservation Options:
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Also Known As:
Hilton Garden Inn Irvine East / Lake Forest Hotel Foothill Ranch
Hilton Foothill Ranch
Hilton Garden Inn Foothill Ranch
Foothill Ranch Hilton
Hotel Style:
#2 Romantic Hotel in Lake Forest
#2 Business Hotel in Lake Forest
#4 Family Hotel in Lake Forest
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Questions & Answers

Questions? Get answers from Hilton Garden Inn Irvine East / Lake Forest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“What's a good room at this location if the service is sub-par?”
 of 5 bubbles 8LaCg8, 28 Sep 2016 | Read review
“We stayed in 312. We didn't have any issues with noise.”
 of 5 bubbles roberto400, 24 Jul 2016 | Read review
“Get a room on the top floor, to avoid having to listen to heavy footed neighbors above.”
 of 5 bubbles EM57_Traveler, 25 Jan 2016 | Read review
“Request a Non-Handicapped Room Unless Needed”
 of 5 bubbles 628JennyH628, 9 Nov 2015 | Read review
“Ask for top floor to avoid noisy neighbors above”
 of 5 bubbles David95014, 11 Oct 2015 | Read review
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