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Extended Stay America - Orange County - Lake Forest

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Traveller (20)
Room & Suite (31)
Dining (3)

About

Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Breakfast included
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Room features
Microwave
Kitchenette
Non-smoking rooms
Good to know
HOTEL STYLE
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HOTEL CLASS
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Location

Full view
46Car recommended
Grade: 46 out of 100
31Restaurantswithin 1 km
1Attractionwithin 1 km
135Reviews
51Photos
2Q+A
30Room tips
Traveller rating
  • 59
  • 16
  • 18
  • 20
  • 22
Time of year
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  • English
Popular mentions
Convenient location, helpful staff, adequate amenities. Property is older, in need of renovations, but fairly clean. Kitchenette was nice, but when advertised available items were requested (coffee maker, dishes, cookware, etc.), front desk informed us they were nearly booked
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Response from 00esa, Manager at Extended Stay America - Orange County - Lake Forest
Responded 4 weeks ago
Thank you for choosing to stay with us. We're glad our location was ideal for you and that you were pleased with the service provided by our associates. However, we're sorry for the inconvenience you experienced due to the shortage of in-room amenities. We are reviewing this situation with our staff to ensure these items are always well stocked. Also, know our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
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Hotel's Favourite
My family and I were in town for Christmas. We had the best time at your hotel. Christmas time can be a stressful and hectic time. But your staff, hotel and especially the manager were spectacular. Jay was amazing and made everyone feel relaxed and special. We will definitely be
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Response from 00esa, Manager at Extended Stay America - Orange County - Lake Forest
Responded Dec. 27, 2018
Thank you for choosing Extended Stay America while here to celebrate Christmas. It’s a pleasure to know you had a wonderful stay with us and were impressed by the service provided by our courteous associates. We will be sure to share your compliments with our entire team for taking good care of you. On behalf of everyone here, we invite you all to revisit us. Sincerely, Hotel Management
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The polite service I have received from all staff has been 5 stars across the board. From Jay, Alex & Jennifer at the front desk to the courteous house keeper Mrs T & the ground maintenance Salvador. I would highly recommend staying at Extended Stay America as they treat
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Response from 00esa, Manager at Extended Stay America - Orange County - Lake Forest
Responded 4 weeks ago
Thank you for the glowing review of Extended Stay America and for recommending us to future travelers. It’s a pleasure to know you were impressed by the service provided by our courteous staff and enjoyed your stay with us. We will be sure to share your compliments with the associates you mentioned for taking good care of you. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management
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The customer service I received from Carmen at the front desk was very poor and I was very dissatisfied overall. Unprofessional and unwilling to accommodate a guest that stays with ESA 300 days a year for business. She was not friendly at all and didn’t care about my needs
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Response from 00esa, Manager at Extended Stay America - Orange County - Lake Forest
Responded Nov. 11, 2018
Thank you for your review. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated in the future. We value your feedback and will use it to ensure we are more consistent in our service levels. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
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I have been living here for 11 months now. The staff is amazing. I need to give a shout out to Jay (the manager - always on top of things) Alex, John, Jennifer, and Muhammad at the front desk are always helpful and keep things running smoothly. Terry, in housekeeping, is the
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Response from 00esa, Manager at Extended Stay America - Orange County - Lake Forest
Responded Nov. 9, 2018
Barbara, thank you so much for the fantastic comments about our hotel and friendly staff. We are glad you are enjoying your stay. Sincerely, Hotel Management
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All photosTravellerRoom & SuiteDining
Room
Full size refrigerator. You must check out any plates, utencils, pots, etc that you need.
TV was small and didn't have too many channels, but it was fine.
Super comfy bed
Worn out furniture
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1234567
What's the minimum age you got to be to check in?
What's the minimum check in age?
I would call the front desk
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"3rd floor was the smoking floor - the hotel is changing this month to non-smoking."
"3rd floor is the smoking floor, 2nd is not, but smells like it is."
"3rd floor west wing is for smokers!"
"Let any of the staff know and whether or not you want a smoking room (I don't smoke) and they'll take good care to get you a nice room."
"Conveniently located in an upscale neighborhood, right around the corner from LOTS of restaurants, TONS of shopping, and a movie theatre!"
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123456
PRICE RANGE
US$98 - US$138 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay lake forestlake forest extended stay
LOCATION
United StatesCaliforniaLake Forest
NUMBER OF ROOMS
119
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