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Extended Stay America - Orange County - Lake Forest

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Traveller (20)
Room & Suite (31)
Traveller (20)
Room & Suite (31)
Dining (3)
Overview
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20251 Lake Forest Dr, Lake Forest, CA 92630-8130 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Hotel
Kitchenette
Pets Allowed
Wheelchair Access
2.5 Star accommodation
Additional information
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Rooms
Nov. 25Nov. 26
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1 room, 2 adults, 0 children
Standard Room
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Reviews (132)
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1 - 5 of 131 reviews
Reviewed 5 days ago via mobile

The customer service I received from Carmen at the front desk was very poor and I was very dissatisfied overall. Unprofessional and unwilling to accommodate a guest that stays with ESA 300 days a year for business. She was not friendly at all and didn’t...More

Thank 224jordane
Response from 00esa, Manager at Extended Stay America - Orange County - Lake ForestResponded 5 days ago

Thank you for your review. We strive to consistently deliver exceptional service, so we apologize that you had a disappointing experience with us. We have shared your feedback with the staff members and steps have already been taken to prevent these mistakes from being repeated...More

Hotel's Favourite
Reviewed 1 week ago

I have been living here for 11 months now. The staff is amazing. I need to give a shout out to Jay (the manager - always on top of things) Alex, John, Jennifer, and Muhammad at the front desk are always helpful and keep things...More

Thank Barbara W
Response from 00esa, Manager at Extended Stay America - Orange County - Lake ForestResponded 1 week ago

Barbara, thank you so much for the fantastic comments about our hotel and friendly staff. We are glad you are enjoying your stay. Sincerely, Hotel Management

Reviewed August 29, 2018

Good looking hotel, located in great area. As i said in the title, the hotel looks good on the outside, but is in pretty rough condition on the inside. I want to point out that the front desk personnel was helpful and accommodating. For whatever...More

Thank aykulik
Response from 00esa, Manager at Extended Stay America - Orange County - Lake ForestResponded August 30, 2018

Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced on your stay. We work hard to provide a clean and comfortable environment and I am sorry if the smell compromised your experience. We will...More

Reviewed July 9, 2018 via mobile

I stayed for 2 weeks as this place is close to my work and I could easily take a walk. It's a little outdated hotel, but the staff were very hospitable. The only thing I did not like was the maintenance or room service used...More

Thank Kiran_techie
Response from 00esa, Manager at Extended Stay America - Orange County - Lake ForestResponded July 10, 2018

Thank you for taking the time to share your feedback. We are pleased to know our location was ideal for your needs and that you were impressed with our courteous service. That being said, we are sorry for not meeting all of your expectations. We...More

Reviewed July 9, 2018 via mobile

I stayed here with my two kids to attend a nearby swim meet. The hotel feels rundown. Unlike other longer term hotels, this one required you to check out basic utensils. The free breakfast was coffee, a few small packaged muffins, granola bars, and packets...More

Thank Joyce2017Bako
Response from 00esa, Manager at Extended Stay America - Orange County - Lake ForestResponded July 9, 2018

It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept...More

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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those More guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. Please note, the elevator at this location is currently out of order. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Microwave
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Pool
Beachfront
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room Service
Room types
Kitchenette, Non-Smoking Rooms
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms
Number of rooms
119
Price range
US$89 - US$129 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay Lake Forest
,
Lake Forest Extended Stay
Location
United States > California > Orange County > Lake Forest
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms
Number of rooms
119
Price range
US$89 - US$129 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stay Lake Forest
,
Lake Forest Extended Stay
Location
United States > California > Orange County > Lake Forest
Photos
Traveller (20)
Room & Suite (31)
Dining (3)
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Questions & Answers
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Jr r
November 20, 2016|
AnswerShow all 2 answers
Response from Phillip O | Reviewed this property |
I would call the front desk
0
Votes
Room Tips
"3rd floor was the smoking floor - the hotel is changing this month to non-smoking."
barbaraw413
1 week ago
Read review
"3rd floor is the smoking floor, 2nd is not, but smells like it is."
aykulik
Aug. 29, 2018
Read review
"3rd floor west wing is for smokers!"
barbaraw413
May 23, 2018
Read review
"Let any of the staff know and whether or not you want a smoking room (I don't smoke) and they'll..."
bmwmanofaz
Apr. 7, 2018
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