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Extended Stay America - Orange County - Lake Forest

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Traveller (20)
Room & Suite (13)
Dining (3)
Overview
  • Excellent46%
  • Very good12%
  • Average12%
  • Poor14%
  • Terrible16%
Travellers talk about
“grab and go”(7 reviews)
“manager jay”(4 reviews)
“small kitchen”(5 reviews)
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
All hotel details
Offers from Extended Stay America - Orange County - Lake Forest
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Offers from Extended Stay America - Orange County - Lake Forest
Special Offer: Save up to 10% TODAY!
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (124)
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All reviewsgrab and gomanager jaysmall kitchenhome away from homefront desk staffgreat areaawesome stafforange countycrystalpanslinenshousekeepingappliancesclerkfreeway
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11 - 15 of 123 reviews
Reviewed 14 December 2017

We went to this hotel with a couple of friends last month. The front desk receptionists were very nice and friendly. They went out of their way to accommodate our requests for additional towels and kitchen items. We booked a 2 full beds that they...More

Thank Liz Z
Response from 00esa, Manager at Extended Stay America - Orange County - Lake ForestResponded 15 December 2017

It was a pleasure to read about the excellent service you received from our staff at Extended Stay America. Everything we do is aimed at providing you with an excellent experience, so thank you for taking the time to acknowledge the hard work of our...More

Reviewed 7 December 2017 via mobile

The hotel is adequate but the ratings are too high. The property is not well maintained and not clean. The breakfast is instant oatmeal and dry granola bars. On the positive side, the front desk staff is pleasant and helpful.More

Thank j_w_spike
Response from 00esa, Manager at Extended Stay America - Orange County - Lake ForestResponded 8 December 2017

Thank you for your feedback. Although you liked the service provided by our Front Desk associates, we are sorry for the issues you had while being here and regret the inconvenience it caused. We are meeting with staff members to discuss this situation and reiterate...More

Reviewed 3 December 2017

I have to say the place it's pretty quite and clean the receptionist Carla fix a long day of work with a smile, I definitely will come back to this place again and of course I recommend this place if you like relaxing placesMore

Review collected in partnership with Extended Stay
Thank 278rene
Response from 00esa, Manager at Extended Stay America - Orange County - Lake ForestResponded 4 December 2017

Rene, thank you for staying at Extended Stay America and for the wonderful feedback. We are delighted to read you were benefitted with our convenient location and that you liked the service offered by our staff. Your compliments have been shared with entire team, especially...More

Reviewed 28 November 2017

Excellent customer services. Lead by Jay the manager (one of the nicest men I've had the pleasure to meet) the staff goes that extra mile to ensure the guests are fully accommodated. Mr Jay is an hands on manager. It was very surprising to see...More

Thank jonessondra
Response from 00esa, Manager at Extended Stay America - Orange County - Lake ForestResponded 29 November 2017

Jonessondra, thank you for taking the time to share feedback about your stay. Our goal is for every guest to have a great experience, so we're delighted to know you thoroughly enjoyed your time with us. We'll be sure to share your comments with the...More

Reviewed 21 November 2017

OK. The air conditioner is very noisy and the air faces the air blows out toward the bed. The bathtub doesn't drain well, so you will be standing in 2 inches of your soapy water while showering. Loved the kitchenware! A* for cleanliness.More

Review collected in partnership with Extended Stay
Thank katiecL3310SC
Response from 00esa, Manager at Extended Stay America - Orange County - Lake ForestResponded 24 November 2017

Thank you for staying at our hotel. We are happy to read you had an overall nice stay and that you were impressed with your well-equipped kitchenette. However, we apologize for the issues you encountered with your in-room amenities and regret the inconvenience this caused....More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$107 - US$133 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$107 - US$133 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (20)
Room & Suite (13)
Dining (3)
Questions & Answers
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Jr r
20 November 2016|
AnswerShow all 2 answers
Response from Phillip O | Reviewed this property |
I would call the front desk
0
Votes
Room Tips
"Let any of the staff know and whether or not you want a smoking room (I don't smoke) and they'll take..."
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"Conveniently located in an upscale neighborhood, right around the corner from LOTS of restaurants, TONS of..."
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"The ESA is located in such a beautiful area that every room has a great view. The parking area and the..."
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"Needs extra blanket and pillows. Needs some kind of foam on mattress. Bed was to hard. Needs utensils etc."
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