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Extended Stay America - Orange County - Lake Forest

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Extended Stay America - Orange County - Lake Forest
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89 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Orange County - Lake Forest
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Showing 89: English reviews
Mammoth Lakes, California
Reviewed 19 April 2016

Well, this hotel was is a good location for a party we were attending. HOWEVER, we wanted to check in early (1:00 PM) and the front desk said the rooms were not cleaned yet and check in was at 3:00 PM. The desk clerk was very polite but you could tell she could of used another person to help her....

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Helpful?
Thank tuna18
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for providing us a review of your stay. Please accept our apologies for the delay you experienced at check-in as well as the room conditions you experienced. To uphold our company’s high standards, I will retrain our front desk staff and make sure we are thoroughly inspecting rooms prior to guest arrivals. Thanks to your feedback, we can...

Seattle, Washington
Reviewed 13 April 2016

This was our first experience with Extended Stay America- so we did not know what to expect. When we arrived at the hotel a guest was at front desk complaining about the rooms saying they were unclean. Consequently the front desk clerk blocked the rooms and our room was not available for check in. They sent us to another Extended...

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Helpful?
1Thank James H
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we were unable to meet your expectations. To uphold our company’s high standards, I will work with our staff to make sure we are thoroughly inspecting rooms prior to guest arrivals as well as providing each guest with professional customer...

rochester, NY
Reviewed 19 March 2016

We have stayed here 3 times so far this year. A friend that lives in the area recommended it after she had stayed there while her house was under repair. We really like the front desk personnel- Jay and Crystal are especially helpful. We like being able to save money by staying at an extended stay hotel where we have...

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Helpful?
Thank tcbsparkle
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased to read that we were able to provide you with a home away from home experience! It’s great to hear that you enjoyed our friendly customer service, comfortable rooms, and all of the convenient amenities our hotel has to offer. Thank you again for...

Niles, Ohio
Reviewed 18 March 2016

My mother, sister and I stayed in room 217 for 7 days to visit family nearby. We had 2 queen beds and a small kitchen. We didn't know that the room was only cleaned once a week and had it cleaned the second day. It was odd to have to exchange your own towels for clean ones or take trash...

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Helpful?
Thank Kelly A
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for sharing your experience with us. We appreciate you letting us know that our amenities were not to your expectations. I will be sure to share your comments with our front desk staff to ensure we are clearly communicating our amenities during guest arrivals. We are sorry for this issue, but are glad to read that you had...

Mission Viejo, California
Reviewed 4 March 2016

I went to this establishment to book a room, but I didn't like what I saw. The gal at the front desk was very friendly, but the manager was not. I wanted to see a room before I booked one, and he seemed a bit put out because I wanted to see what types of rooms were available. The hotel...

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Helpful?
Thank April H
Cupertino, California
Reviewed 21 February 2016

I stayed at this place a week ago for a night with group of families. It was stuffy, smelly rooms, we could find a cockroach in a room, Bed was bad - no sleep quality. I will never recommend this place.

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Helpful?
Thank Prashant M
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate...

Lake Forest, California
Reviewed 18 February 2016

The hotel itself is similar like all the other Extended Stay's, however, its the staff here that makes this one great. I stayed at this location for roughly two months and have never had an issue or any complaints. Everyone from the manager, front desk staff, and even housekeeping was always so friendly and helpful. I totally recommend this location!...

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Helpful?
Thank M C
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for posting such a wonderful review. It’s great to read that we were able to exceed your expectations and accommodate your needs with a comfortable stay. I’m thrilled that our staff provided you with exceptional customer service! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Irvine, California
Reviewed 22 January 2016

Best little home away from home great staff with JAY CRYSTAL CASSANDRA ARTURO MARIO CARMEN AND MOHAMMED. main hotel staff I encountered and they were all friendly accommodating make you feel relaxed and at a little home away from home

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Thank bnikkis23
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

Thank you for posting such a wonderful review. I’m thrilled that we were able to accommodate your needs with a comfortable stay and exceptional customer service! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

Chandigarh
Reviewed 31 December 2015

Extended Stay at Orange County in the Lake Forest is a beautiful place to stay. We had a great time there. The rooms are very clean, neat and beautiful. The staff at the reception were very friendly and helpful.

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Helpful?
Thank Mahimai
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! I truly appreciate your comments about our friendly customer service. The staff and I would like to thank you again for posting your review. We look...

San Luis Obispo, California
Reviewed 3 December 2015

I made a 2-night stay here on the advice of a former co-worker, and I was quite disappointed. Overall, the housekeeping is poor. With 2 pets, I'm not the best housekeeper, but I do not like to stay in a place that's dirtier than my own home. For example, a brightly colored decorative feather laid on the hallway floor for...

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Helpful?
1Thank Atascabama
Manager_11525, General Manager at Extended Stay America - Orange County - Lake Forest, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Orange County - Lake Forest

Address: 20251 Lake Forest Dr, Lake Forest, CA 92630-8130
Region: United States > California > Orange County > Lake Forest
Price Range: $122 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Orange County - Lake Forest 2.5*
Number of rooms: 119
Reservation Options:
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Also Known As:
Extended Stay Lake Forest
Lake Forest Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Orange County - Lake Forest staff and other travellers.
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Questions? Get answers from Extended Stay America - Orange County - Lake Forest staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The front of the hotel is best because there are trees there to shade it.”
 of 5 bubbles maureencF9848EE, 22 Sep 2016 | Read review
“I was on the bottom floor... no noise from upstairs, hallway, or the parking lot. It was great.”
  • Full size refrigerator. You must check out any plates, utencils, pots, etc that you need.
  • TV was small and didn't have too many channels, but it was fine.
  • Super comfy bed
 of 5 bubbles hbgirl-forever, 18 Aug 2016 | Read review
“I had ground floor, next to exit (139) Very quiet and can park car next to room.”
 of 5 bubbles PhillipO463, 15 Aug 2016 | Read review
“IF you do stay here, ask for a room facing the back parking lot on a high floor”
 of 5 bubbles tuna18, 19 Apr 2016 | Read review
“If you must stay here - choose top floor to avoid overhead noise.”
 of 5 bubbles R4700BSjamesh, 13 Apr 2016 | Read review
5 of 5