We only stayed here due to black mold and asbestos found under our kitchen floor. General Manager, halfway through our stay, said we had to leave due to a church convention coming in for a couple of days - and my husband was out of town at this point - so stressful!! …
They didn't discount me or charge me the correct amount.There room was dirty the girl in the front was rude with every question i had she had some sarcastic responce. The bedding was dirty and not changed also the shower and sink were dirty as well.
The Extended Stay America in Lake Forest CA is an excellent value. The staff is super friendly and my room is very comfortable and well equipped. I would like to thank the staff for an awesome experience.
The rooms look nothing like the website pictures! The whole place has a musty, locker room smell. Our bedspread had a huge cigarette burn! No hairdryer in the room! When we asked about a coffee pot, we were told we would have to wait until someone checked out to get one…
We were there for a basketball tournament. Hotel was overbooked. One of our party's pre-paid rooms was sold. Took several hours until 2:00 am to get them a room. Between this hotel and Expedia it was an eye-opening experience. I will not be using either brand again. The room is…
"3rd floor was the smoking floor - the hotel is changing this month to non-smoking."
"3rd floor is the smoking floor, 2nd is not, but smells like it is."
"3rd floor west wing is for smokers!"
"Let any of the staff know and whether or not you want a smoking room (I don't smoke) and they'll take good care to get you a nice room."
"Conveniently located in an upscale neighborhood, right around the corner from LOTS of restaurants, TONS of shopping, and a movie theatre!"