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Hotel Maya - a DoubleTree by Hilton Hotel

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Traveller (880)
Room & Suite (386)
Dining (93)
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Overview
  • Excellent51%
  • Very good29%
  • Average12%
  • Poor5%
  • Terrible3%
Travellers talk about
“fuego restaurant”(51 reviews)
“warm cookies”(30 reviews)
“double tree”(23 reviews)
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Additional information
Offers from Hotel Maya - a DoubleTree by Hilton Hotel
Special Offer: Double Points, Every Stay
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Offers from Hotel Maya - a DoubleTree by Hilton Hotel
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
Jun. 4Jun. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,860)
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501 - 505 of 1,788 reviews
Reviewed August 4, 2016

This has to be the filthiest hotel I have ever stayed in. The first thing I noticed was walking around my room barefoot, within 2 minutes my feet were black - the floors never get cleaned. After the first day, I called reception twice to...More

1  Thank MikeNZ007
Response from HotelMaya2016, Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded August 5, 2016

Thank you for your honest feedback and for choosing Hotel Maya. We are sorry that you encountered housekeeping and service problems. We certainly hold our guest rooms to a much higher standard, and dirty rooms are not typical at our hotel. We appreciate that you...More

Reviewed August 3, 2016

This is the first time at this hotel and I chose it for it's location. It does offer a lot of things to do such as small beach to sit and relax, bicycle rentals, fitness room, pool with some cabanas offering food & drink service,...More

Thank Jeffrey E
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded August 5, 2016

Thanks for the great review and I am glad you didn't let that shuttle incident ruin your whole stay. The shuttles can not be counted on as they are first come first serve and we have 400 guests usually trying to use them all at...More

Reviewed August 2, 2016

The staff was incredibly helpful and friendly. They went above & beyond to make your stay amazing. The location was perfect for relaxing, yet close enough to downtown Long Beach for shopping, eating, beach activities, etc. The rooms were creatively done - their only downside...More

Thank kims201576
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded August 4, 2016

Thanks for the great review and glad you enjoyed a restful vacation with us. Come back soon!

Reviewed July 28, 2016

Love this place, great staff, lovely rooms with a great view of the Long Beach and the harbour. Love the sand and the fire pits in the evening. The pool area is very clean and the staff always friendly. High recommend this place.

Thank Gaber837
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded July 29, 2016

Love your review too...Thanks for staying with us and hope to see you back here soon.

Reviewed July 28, 2016

Though we are from the East Coast, my husband works in the Long Beach area and sometimes I travel with him. In early 2016 he found the Hotel Maya when his usual hotel was booked. When he would come back home, he couldn't say enough...More

Thank Dawn K
Response from 701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton HotelResponded July 29, 2016

Thank you for the wonderful review and I truly appreciate your honesty. I would love to meet you and your husband on your next trip so let me know at Kristi.allen@Hilton.com when you are coming. Hopefully soon!

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$213 - US$387 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Long Beach
#3 Family Hotel in Long Beach
#7 Romantic Hotel in Long Beach
#10 Business Hotel in Long Beach
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$213 - US$387 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Luxury Hotel in Long Beach
#3 Family Hotel in Long Beach
#7 Romantic Hotel in Long Beach
#10 Business Hotel in Long Beach
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (880)
Room & Suite (386)
Dining (93)
Pool & Beach (87)
Amenities (33)
Business Centre & Event Rooms (10)
Family and Play Areas (4)
Questions & Answers
Ask a question
Jamie J
April 1, 2018|
AnswerShow all 2 answers
Response from 701LongBeach | Property representative |
We have in room fridges but no microwave. There are microwaves in gift shop for guest use. The guest before was correct...bathroom shelving has been added. We also replace mattresses as needed so if a guest mentions the... More
0
Votes
Starling1
March 29, 2018|
AnswerShow all 6 answers
Response from Kai J | Reviewed this property |
When we stayed last week the shuttle was available to pick up and drop off withing approx. 2 mile radius of hotel. Not to/from the airport.
1
Vote
nana101
December 18, 2017|
Answer
Response from 701LongBeach | Property representative |
Please contact sandy.soto at hotel directly to clarify if you mean room and parking or just parking.
0
Votes
Room Tips
"Water view upper floors are the best to see Long Beach scenic view"
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"stay elsewhere"
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"Request water or garden views and avoid the buildings closest to the lobby and those facing the parking lot."
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"Ocean view w/ balcony"
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