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Tried to book yesterday for a family cruise in July. Not a good experience. I needed 3 rooms for 7 people and we wanted to park one car there during our cruise. First, you can’t take their shuttle to the cruise port unless you pay...More
Thank Rick J
Response from James M, General Manager at Holiday Inn Long Beach (Dwtn Area)Responded 4 days ago
Rick J, Thank you for your review on TripAdvisor. This situation as you described it clearly doesn't make any sense and we would never advise that a child take separate transportation at any age, let alone a 14 year old, separate from the group. Please...More
This hotel is probably the cleanest hotel we have stayed in food a very long time. We were here for 7 nights and dealt mostly with,, Arthur Thomas, Lizel Mora & Yaudel Lopez. Staff was fantastic helpful with knowledge and shuttle service. Even the housemaids...More
Response from James M, General Manager at Holiday Inn Long Beach (Dwtn Area)Responded 27 October 2017
JudyandBillG, Thank you so much for sharing your review on TripAdvisor. It is so rewarding to our staff to be recognized online and I can't thank you enough for letting the world know about just a few of the many great staff members at our...More
The hotel is located in questionable area. When we first drove and we were afraid to stay in this area. It was late so we decided to stay. The staff was friendly knowledgeable and welcoming. The hotel was clean and the room was clean as...More
Thank Gwendolyn W
Response from James M, General Manager at Holiday Inn Long Beach (Dwtn Area)Responded 1 week ago
Gwendolyn W, Thank you so much for sharing your review on TripAdvisor. I am so glad to hear you enjoyed the overall cleanliness and service you received during your stay with us. Arthur loves living in Long beach and is a wonderful resource for local...More
Check-in: Late check-in so we received a wheelchair accessible unit on the third floor. Apparently, this unit was also adjacent to a renovation project.
Room: Clean, but dated. The king bed was comfortable. We could never get the temperature in the room right. The water...More
1 Thank Mentally_Checked_Out
Response from James M, General Manager at Holiday Inn Long Beach (Dwtn Area)Responded 18 January 2018
Mentally_Checked_Out, Thank you so much for sharing your review on TripAdvisor. I appreciate you sharing your candid thoughts about our property providing valuable feedback to take into consideration. Obviously some items you mentioned such as the coffee maker and the challenges with your A/C unit...More
Very friendly and helpful staff. Neighborhood abit sketchy but walking distance to some eateries. Could use some room modernizing. More choices for the restaurant would be a plus. They do have a local shuttle which was nice.More
Response from James M, General Manager at Holiday Inn Long Beach (Dwtn Area)Responded 8 January 2018
Darla520, Thank you so much for sharing your review on TripAdvisor. I am so glad to hear that you enjoyed our staff and shuttle service. We are excited to announce our rooms are being modernized as we speak. We can't wait to show off our...More
Jennifer W, Thank you for your inquiry. We do not offer a shuttle service to and from LAX. Super Shuttle and Primetime Shuttle both operate out of LAX for around $18-25 to Long Beach. We look forward to seeing you soon.