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Avoid this place at all costs. We booked a room directly through their website and paid using a credit card. At the time of arrival we were told that the hotel has been oversold and that they could not honor our room. They offered to...More
Date of stay: October 2018
Thank Mike R
Response from 00esa, Manager at Extended Stay America - Los Angeles - Long Beach AirportResponded October 8, 2018
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. We...More
The staff was friendly. The room and kitchen was clean and the beds was very comfortable. It was nice and quiet. Good size bathroom with tub. They had small area in the rear of the property if you wanted to bar-b-que. Free WiFi.
Date of stay: April 2018
Thank Kameshia B
Response from 00esa, Manager at Extended Stay America - Los Angeles - Long Beach AirportResponded April 14, 2018
Kameshia, thank you for staying at Extended Stay America. We are delighted to read you liked our courteous service and your well-appointed room. It was a pleasure to have you as our guest, and we hope to see you again soon.
1st Visit (Jul 15-24) - Found Blood Stain on the cover, bad smelling in the room and asked to change the rooms over 3 days
2nd Visit (Jul 27-Aug4) - To day is Jul 29th and I asked over 3 staffs to get kitchen stuffs...More
Date of stay: July 2018
Response from 00esa, Manager at Extended Stay America - Los Angeles - Long Beach AirportResponded August 1, 2018
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure...More
I booked a two full beds room in Long Beach for my mom over Mother’s Day. I requested a walk in shower and a room close to an entrance for my handicap mother. I arrived at 4:15pm to check her into room. The receptionist said...More
Date of stay: May 2018
Thank Andrew T
Response from 00esa, Manager at Extended Stay America - Los Angeles - Long Beach AirportResponded May 13, 2018
Andrew, thank you for taking the time to share your feedback. On behalf of our entire staff, we sincerely apologize for the service and cleanliness issues you experienced. We will be taking action to make sure we are more consistent in providing the level of...More
Our room was nice and clean, so basically we were happy with our stay. The only inconveniences were that this hotel has problems logging on to their free WiFi with more than one device. We had 6 devices needing WiFi so we had to call...More
Date of stay: February 2018
Response from 00esa, Manager at Extended Stay America - Los Angeles - Long Beach AirportResponded February 16, 2018
Blecha, thank you for reviewing us. We are happy to know you and your family liked your clean and comfortable room, but we are sorry for the problem you encountered with the internet connectivity. We have followed up with our engineering team to address this...More
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those …Moreguests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
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We do not offer on site parking for cruises. I am sorry! We offer free parkig while staying with us.
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"If you can spend $120-$140, please don't select this hotel as you can have better service and choice..."