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Courtyard Palo Alto Los Altos

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Courtyard Palo Alto Los Altos
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252 Reviews from our TripAdvisor Community

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Showing 239: English reviews
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Reviewed 1 week ago via mobile

They say you get what you pay for. That saying rings true here. While the bathroom is newly remodeled, the rest of the room is clearly dated and the air conditioning unit is loud when running. Located right next to the road, the thin walls will have you listening to traffic pass by all night. Also, this is not a...

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Helpful?
Thank agsmith2016
Nader E, General Manager at Courtyard Palo Alto Los Altos, responded to this review

As the General Manager for the Courtyard by Marriott, Palo Alto - Los Altos, I would like to thank you for posting your stay feedback on the Trip Advisor site. Your feedback is very important to us and I am disappointed that we didn't meet your stay expectations. Your comments regarding the loud air conditioning unit and the traffic noise...

Craig, Colorado
Reviewed 3 weeks ago

After scrambling when plan A fell through when visiting Stanford Health Center, we landed at this hotel. Other than the crazy price tag, I was so pleased. The staff was awesome. The food at the restaurant was delicious and made it unnecessary to go out, although the menu was confusing (the menu in the room didn't match the one in...

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Helpful?
Thank Connie E
Nader E, General Manager at Courtyard Palo Alto Los Altos, responded to this review

As the General Manager for the Courtyard by Marriott, Palo Alto - Los Altos, managed by Johnson Hospitality, I would like to thank you for posting your recent stay review on Trip Advisor. Your feedback is very important to us and we share it with our team to continue our focus on providing our guests with memorable experiences. We appreciate...

Reviewed 11 March 2017 via mobile

Nice place. Centrally located. Only a few miles from Stanford University and a short drive to shopping. Many good restaurants in the area. Nothing fancy about the room. Bed is comfy with lots of pillows. Nice big screen TV. A mini fridge. I had a view of the courtyard area which is very nice. They have a fire pit at...

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Helpful?
Thank tjcaliguy
Nader E, General Manager at Courtyard Palo Alto Los Altos, responded to this review

Thank you so much for taking the time to post your recent stay review on trip advisor. We appreciate your feedback and your great comments regarding the hotel and the staff friendliness. At the Courtyard by Marriott, Palo Alto - Los Altos, managed by Johnsons Hospitality, we strive to provide our guests with high level of accommodations and services and...

Raleigh, North Carolina
Reviewed 1 March 2017

We have stayed at this hotel several times. The rooms are clean, the beds are comfortable, the bathrooms have been updated. I do wish Marriott would get away from those burnt orange and gold colors. Seems like they have been around forever. The staff here is very friendly. I do feel that if you are using points or a special...

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Helpful?
Thank JWO55
Nader E, General Manager at Courtyard Palo Alto Los Altos, responded to this review

Thank you so much for posting your recent stay feedback on Trip Advisor. Your feedback is very important to us. Your comments regarding the guestroom colors and design will be included in our current guestrooms upgrade designs and plans. Please accept our sincere apology for the inconvenience we caused you regarding the room upgrade and we realize as a platinum...

Palo Alto, California
Reviewed 24 February 2017 via mobile

Tried the restaurant for their early special. Dinners at $16.50 for soup or salad, entree with veggies and potatoes and dessert. I had the salmon which was good. My husband had the BBQ ribs. They were good. The salad before was spring mix with a few cherry tomatoes. Large but very simple. The entrees had French fries or mashed potatoes....

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Thank Marcia K
Nader E, General Manager at Courtyard Palo Alto Los Altos, responded to this review

Thank you so much for posting your comments regarding your recent dinner experience at our bistro. We appreciate your positive comments about our menu selections and the quality of our food. At the Courtyard by Marriott, Palo Alto - Los Altos, managed by Johnson Hospitality, we strive to provide our guests with memorable experience and high level of services and...

Paris, France
Reviewed 4 February 2017

Standard Marriott Hotel with all the usual amenities. Free parking in basement. Rooms are spacious and standard. Restaurant is also pretty okay for a quick meal. Although you have plenty of good choices outside and nearby within walking distance. Almost any stretch of El Camino in Mountain View, Palo Alto or Los Altos has reasonable selection of eateries. Good choices...

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Thank z g
Nader E, General Manager at Courtyard Palo Alto Los Altos, responded to this review

Thank you so much for sharing your recent stay review at our Courtyard by Marriott, Palo Alto - Los Altos, managed by Johnson Hospitality. Your positive comments regarding the hotel amenities and the location is greatly appreciated. We strive to provide our guests with high level of customer services and accommodations and we appreciate your business. Sincerely, Nader Elkabbany, General...

Carmichael, California
Reviewed 17 January 2017

We have stayed at the Courtyard Palo Alto many times for Stanford football games. Very quiet and nicely remodeled rooms. Can't beat the free drink tickets that you receive at check in! Staff is always pleasant and helpful. The last time we stayed my wife left her pillow in our room after we checked out. One quick call to the...

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Thank DaveandJaniece1999
Nader E, General Manager at Courtyard Palo Alto Los Altos, responded to this review

Thank you very much for your honest and lovely review on Trip Advisor. I am overjoyed that you had such an enjoyable and memorable stays and hope to welcome you back in the near future. Thank you for choosing Courtyard by Marriott, Palo Alto - Los Altos, managed by Johnson Hospitality. Sincerely, Nader ElKabbany

Charleston, West Virginia
Reviewed 29 December 2016

This hotel is in a good location for those staying or doing business in the Silicon Valley area. It is very close to Palo Alto and Stanford. It has great underground parking with a convenient elevator to your floor. The lobby is large and bright. The staff was really friendly. We had one of their recently renovated rooms and it...

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Thank Gramps25
Nader E, General Manager at Courtyard Palo Alto Los Altos, responded to this review

Thank you so much for sharing your recent stay feed back. The Courtyard by Marriott, Palo Alto - Los Altos, managed by Johnson Hospitality is committed to our guests satisfaction and we truly appreciated your honest feedback. We look forward to your next visit, Sincerely, Nader ElKabbany, General Manager

Palo Alto, California
Reviewed 22 December 2016 via mobile

The night auditor name Rizza Parras was amazingly RUDE,mean and unpleasant . Sure enough she made us feel uncomfortable staying in this hotel. It was late night, im dead tired from work the last thing i could imagine is to argue with a Front Desk old lady that is beyond her rudeness just because of hotel's staff no proper communication...

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Helpful?
Thank prettyowen
Nader E, General Manager at Courtyard Palo Alto Los Altos, responded to this review

Thank for your feedback regarding your dissatisfaction and the miscommunication issue with the our Front Desk. Please accept our sincere apology for the inconvenience we have caused you. Per our reply to your e-mail, this issue has been addressed and follow up actions have been taken to prevent it from re-occurring. as agreed, a credit has been issued to your...

Reviewed 7 December 2016

From the moment we arrived our experience was great. The front desk was extremely helpful, rooms have been upgraded and are very nice. After a birthday dinner party we returned to the hotel and the bar was just about to close. The woman in charge of the bar area went out of her way to make sure we were taken...

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Helpful?
Thank Kathy D
Nader E, General Manager at Courtyard Palo Alto Los Altos, responded to this review

Thank you for your kind words regarding your stay with us at the Courtyard by Marriott, Palo Alto - Los Altos, a hotel managed by Johnson Hospitality. I am delighted that you enjoyed your stay with us. It is always great to hear that our work makes such a difference. I will be more than happy to share your kind...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Laundry Service

Additional Information about Courtyard Palo Alto Los Altos

Address: 4320 El Camino Real, Los Altos, CA 94022-1001
Region: United States > California > Los Altos
Price Range: $209 - $696 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Palo Alto Los Altos 3*
Number of rooms: 190
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Also Known As:
Courtyard By Marriott Palo Alto Los Altos Hotel Los Altos
Courtyard Los Altos
Los Altos Marriott
Los Altos Courtyard
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Palo Alto Los Altos staff and other travellers.
1 question
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Central California
over a year ago

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Questions? Get answers from Courtyard Palo Alto Los Altos staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“There was moderate renovation work going on during my visit. But, ask for a room away from it - and you'll be fine.”
786zg, 4 Feb 2017 | Read review
“I wouldn't get a room facing El Camino Real.”
DaveandJaniece1999, 17 Jan 2017 | Read review
“Ask for a quiet room at the back of the hotel.”
CaryPlanner, 19 Nov 2016 | Read review
“stay away from the elevator”
56miles, 10 Nov 2016 | Read review
“Top floor opposite El Camino.”
joseph1963, 7 Nov 2016 | Read review
5 of 5