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The Westin Los Angeles Airport

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The Westin Los Angeles Airport
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3,307 Reviews from our TripAdvisor Community

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Showing 3,064: English reviews
Toronto
Reviewed 3 January 2014

Booked this room for 7000 Starpoints. The hotel is beginning to show its age and could use a refresh. The property is very clean and the check-in staff was efficient. Westin heavenly bed was, well, heavenly. My preferred bed choice was unavailable so I was upgraded to the Preferred Guest floor including full buffet breakfast for free. Apparently there are...

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Helpful?
Thank KilgoreTrout
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

Hello KilgoreTrout, Thanks for staying with us, we really appreciate the review. We are so pleased to hear you enjoyed resting in our signature Heavenly bed and will choose to stay with us again when you are in the LAX area. We hope to have an opportunity to welcome you back again in the future! Be Well, Guest Experience Coordinator

Calgary
Reviewed 2 January 2014

We arrived late at LAX and just needed a hotel for overnight. The Westin LAX fit the bill. Both check-in and check-out were efficient. The beds were "heavenly" as promised. I found it strange that we couldn't hear any airplanes (being so close to the airport) but could heard the dogs barking at the kennel located behind the hotel.

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Helpful?
Thank flamesgal
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

Hello flamesgal, Thank you for choosing The Westin Los Angeles Airport for your brief stay in Los Angeles. We appreciate you taking the time to share your feedback on Trip Advisor. We are also delighted to hear you enjoyed a restful and renewing night’s sleep in our signature Heavenly bed. Please do join us again soon! It is truly our...

Ohio
Reviewed 1 January 2014

We stayed here after getting bumped on our way home from Hawaii. The airlines gave us a voucher to this hotel. The beds are so comfy! Very clean! We had a room with an airport view. The hotel offers free airport shuttle 24 hours, but be prepared for a wait. We saw other airport shuttles to motels pass us 3...

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Helpful?
Thank takoh
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

Hello takoh, Thank you for your feedback regarding your recent stay. We are so pleased to hear you enjoyed renewing your palate in the Daily Grill and resting in our signature Heavenly bed. We look forward to welcoming you back again soon. It is truly our pleasure to serve you. Be Well, Guest Experience Coordinator

Los Angeles
Reviewed 1 January 2014

This was my third stay at the Westin Hotel in LA. I usually participate in the green policy with the hotel and find it eco friendly. The staff is very friendly and maid service is very pleasant and accommodating (towels, etc.). On this stay I had quite a bit of problems with the parking, coming back late at night the...

Review collected in partnership with Easytobook.com
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Helpful?
Thank Jerome M
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

Hello Jerome M, Thank you for sharing your feedback. We are delighted to know you have stayed with us a few times in the past. In regards to your most recent stay, we hope you will accept our sincerest apologies for any inconvenience the noise may have caused you. We truly understand how frustrating it can be when you are...

Columbus, Ohio
Reviewed 31 December 2013

I was here for a company meeting. I don't typically stay at Starwood hotels as I'm a Hilton person. The hotel was Okay. The lobby was nice enough and the rooms were average. Nothing to rave about but nothing to complain about. I'd still prefer a Hilton over a Westin I think.

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Helpful?
Thank ScottFred84
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

Hello ScottFred84, Thanks for sharing your feedback with us! We are happy to hear that we were able to provide you with a place to rest and renew while you attended your company meeting. We do hope to have the opportunity to welcome you back again soon. Best, Guest Experience Coordinator

Seattle, Washington
Reviewed 29 December 2013

Pros: Bed and pillows are good. TV is up to date. Room size is ok. Staff (Joel at the front desk) was very helpful. Has good equipped gym. The Westin scent reminds me about my stays in different Westin hotels around the world. Cons: Noisy. The windows are not double pane, which providing no noise insolation. Cannot sleep well because...

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Helpful?
2Thank William L
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

Hello William L, Thank you for taking the time to provide us with feedback from your stay. We truly appreciate your business and are sorry to hear our property did not fulfill your expectations. Please accept our sincerest apologies for the challenges you faced while staying with us. We can understand how frustrating it can be when you are not...

Vail, Colorado
Reviewed 27 December 2013

The only thing that makes this property fit the Westin brand standard is the bedding. Everything else is totally "Meh". I have stayed at numerous Four Points that would blow this property out of the water in every way. As a Starwood Platinum I am entitled to "The best room available" upon checkin and even though he was working the...

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1Thank Nemophilist
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

Hello Wabbajack, We thank you for taking the time to share your experience with us and would like to apologize for the poor service you received during your recent stay. Our guest’s satisfaction is our upmost priority, and this type of situation is extremely unacceptable. It is displeasing to hear about the troubles you faced with your internet connection. We...

Reviewed 22 December 2013

We were there from November 18 to 20 (2 nights) and chose the hotel based on location and because I always have a lovely time at other Starwood properties. However, this was the worst! 1) even though I booked a room with a king sized bed (paid extra), they didn't guarantee one under my reservation. I had to go over...

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3Thank Helen K
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

Hello Helen K, We would like to take this opportunity to thank you for sharing your feedback with us. Reading of your experience during your time with us is extremely disappointing. We hope you will accept our sincerest apologies for the troubles you faced during your stay. Please allow us to learn more about your stay. At your soonest convenience,...

Reviewed 22 December 2013

The front desk service is terrible The rooms are decent If you complain about the location and noise, you're the idiot for book a hotel right outside one of the busiest airports. I for one love planes. Management got involved in my situation and resolved all errors and greatly made up for mistakes. So at least they do care about...

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Helpful?
2Thank MatthewG129
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

Hello MatthewG129, Thank you for taking the time to share this information with us. We are extremely glad to hear that our management team resolved your situation while you were staying with us. It is truly our goal to provide you with a personal, instinctive and renewing experience; we hope you were able to feel this while you were here....

Englewood cli
Reviewed 22 December 2013

We stayed here for one night on our way to Hawaii. This hotel is less than 10 minutes from the airport with free shuttle running to and from airport every 15-20 minutes. As SPG members, we had access to the club room. It was mediocre, the breakfast was ok. It was good for us to rest for a night after...

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Helpful?
Thank Arezu M
TheWestinLAX, Guest Experience Coordinator at The Westin Los Angeles Airport, responded to this review

Hello Arezu M, Thank you for sharing your feedback with us. We are glad to hear that we were able to provide you with a convenient and comfortable place to rest and renew before your trip to Hawaii. We hope to welcome you back again soon. Remain Well, Guest Experience Coordinator

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Los Angeles Airport, just four blocks from Los Angeles International Airport, offers easy access to major corporations, marvelous shopping, sunny beaches and fine restaurants. ... more   less 

Additional Information about The Westin Los Angeles Airport

Address: 5400 W. Century Blvd., Los Angeles, CA 90045-5975
Region: United States > California > Los Angeles
Price Range: $204 - $383 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Los Angeles Airport 4*
Number of rooms: 740
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Hotwire, Travelocity, Expedia, TripOnline SA, Priceline, Orbitz, Cancelon, getaroom.com, Evoline ltd and HotelQuickly so you can book your The Westin Los Angeles Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Los Angeles Airport Hotel Los Angeles
Los Angeles Westin
Westin Lax
Westin Los Angeles Airport
Hotel Style:
#23 Luxury Hotel in Los Angeles
#56 Business Hotel in Los Angeles
#67 Family Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Los Angeles Airport staff and other travellers.
29 questions
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Questions? Get answers from The Westin Los Angeles Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask if the room is near the side of the hotel facing a dog kennel. One of the sides does, and can be an issue.”
QFDMAN, 20 Apr 2017 | Read review
“No complaints about any of the rooms.”
celestearmattoe, 20 Apr 2017 | Read review
“You really don't have to think twice about this place, it is a sure thing.”
wendydI4216UE, 16 Apr 2017 | Read review
“We had a room that overlooked the pool at the back, we didn't hear any noises from the pool or the incoming/outgoing flights.”
holidaymarch2017, 6 Apr 2017 | Read review
“I had a beautiful sunset view on the third floor, elevators were super speedy, rarely waited ever.”
loriwG8655BB, 3 Apr 2017 | Read review
5 of 5