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The Ritz-Carlton, Los Angeles

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The Ritz-Carlton, Los Angeles
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503 Reviews from our TripAdvisor Community

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Showing 439: English reviews
Tracy, California
Reviewed 2 days ago NEW

Not so Richy Ritz Carlton My room sucks. I heard something is leaking due to rain. Bath tub drainer is not working. Old furnitures. The view is great. Expensive valet parking. Great staff. Old and ugly room.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank rhoelski
Westchester County, NY
Reviewed 3 days ago NEWvia mobile

Honestly, it's not a bad hotel but for the Ritz, I expect more. As other reviewers noted, the JW Marriott which shares the building is much nicer with better amenities. I found the rooms to be dark and dated looking. Carpets have seen better days. The lack of an accessible outlet near the bedside tables was problematic as my phone/alarm...

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Thank jyyanks
Reviewed 1 week ago

We had a wonderful weekend at the Ritz Carlton. The hotel is perfectly located for exploring downtown LA. The staff is friendly and helpful. The rooms are extremely functional with a housekeeping staff that cares.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank BobbyG10019
The Colony, Texas
Reviewed 1 week ago

We had the choice between the Ritz-Carlton and a sister property attached to the same building; we made the right choice. The door staff was very attentive and welcomed us to the appropriately small lobby. Stephen at the front desk seemed to recognize us as we walked in and was incredibly knowledgeable about the property and the many amenities. Our...

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Thank Aaron_Trentacosta
Westlake Village, United States
Reviewed 1 week ago

This hotel has beautiful views and facilities. Staff was very warm and helpful. Club room had excellent food and service. Would highly recommend Club Level Rooms. Entryway and front parking area was too crowded however.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank Neil E
Reviewed 1 week ago via mobile

The Ritz Carlton LA exceeded my expectations, everything was extremely clean, the beds were super comfortable and every staff member was amazing. Would recommend or stay here again in a heartbeat! We had a great view overlooking Staple Center, and the club level lounge was amazing, my whole family enjoyed it!

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Thank Vanessa M
Greenville, South Carolina
Reviewed 1 week ago

I hosted a business event here and had an excellent experience. Some things to be aware of is that this hotel is part of a complex and is attached/shares a building with the JW Marriott. What this means for guests at the Ritz is more amenities at various price points. The Ritz lobby is very small but there is an...

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Thank NegrilBride
Far Hills, NJ
Reviewed 1 week ago

Do your self a big favor and save $$ - book the Marriott (in the same building!) and get better service, better rooms and a better price. We stayed at the Ritz in August and were extremely disappointed. The front lobby is small, the desk clerks seem like they are in "training" rather than being seasoned professionals. My biggest pet...

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1Thank BayHead
Jane C, Administrative Assistant at The Ritz-Carlton, Los Angeles, responded to this review

Dear BayHead, Thank you for your feedback. I appreciate you taking the time to write and review our hotel. It is feedback like yours that will help us improve our service and operations. My sincere apologies, and we hope you'll give us another chance in the near future.

Santa Rosa, California, USA
Reviewed 1 week ago

There are many things that can be said that attribute to the wonderful experience this property offers, location, facility, amenities, the views, but the thing that makes it stand out particularly is the staff. Everyone we have met there has made it seem as if all they want to do is make our stay special. You really get the feeling...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank Douglas M
Los Angeles, California
Reviewed 2 weeks ago

Room was mediocre... Amenities weren't great... Package options weren't handled well... If you are interested in a real luxury hotel experience and want to pay for it... I'd advise you to look elsewhere.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank Nate J
Jane C, Administrative Assistant at The Ritz-Carlton, Los Angeles, responded to this review

Thank you for taking the time to share your experience at our hotel. I am sorry to hear the service you received was substandard. My sincere apologies for the overall experience you had, and we hope to be able to meet and exceed your expectations should you decide to visit us again in the future.

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Staying in Downtown

Neighbourhood Profile
Downtown
Downtown Los Angeles is a busy metropolis of towering buildings, bustling streets, and industrial warehouses. There is a distinct multiplicity of cultures here with a growing influx of business professionals and hipsters. Many call the evolution of Downtown over recent years gentrification. New lofts, bars, hotels and restaurants are popping up regularly. Downtown is home to some of the very best restaurants in the city leading the LA foodie scene, plus it is the location of cultural and sports venues including the Walt Disney Concert Hall, the Staples Center, and the Coliseum at the University of Southern California.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Babysitting

Additional Information about The Ritz-Carlton, Los Angeles

Address: 900 W Olympic Blvd, Los Angeles, CA 90015-1338
Region: United States > California > Los Angeles > Downtown
Price Range: $743 - $3,783 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Los Angeles 5*
Number of rooms: 123
Reservation Options:
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Also Known As:
The Ritz-Carlton, Los Angeles Hotel Los Angeles
Hotel Style:
#5 Business Hotel in Los Angeles
#6 Spa Hotel in Los Angeles
#8 Luxury Hotel in Los Angeles
#8 Romantic Hotel in Los Angeles
#15 Family Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Los Angeles staff and other travellers.
7 questions
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28 days ago
over a year ago

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Questions? Get answers from The Ritz-Carlton, Los Angeles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High Floors are the dedicated Ritz floors with easy access to pool and gym. Best views also.”
 of 5 bubbles 893christinam, 24 Dec 2016 | Read review
“Our corner room had great views and was very quiet.”
 of 5 bubbles CZS97, 16 Dec 2016 | Read review
“Amazing views of LA as hotel is on floor 22 through 26”
 of 5 bubbles 444alinas, 26 Nov 2016 | Read review
“Definitely go for the Club Lounge at this property.”
  • Lovely sunsets from the Club Lounge.
  • Lovely sunsets from the Club Lounge.
 of 5 bubbles scrateef, 6 Oct 2016 | Read review
“The upgrade to club access is worth it!”
 of 5 bubbles gefsmith, 4 Oct 2016 | Read review
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