We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
This stay was a complete disaster from the beginning. The front desk staff was rude and seemed inconvenienced by any questions. The elevator was in the process of being “modernized” ,which meant it stopped at every floor. Once we got to our floor we were...More
Response from Hugo B, Front Office Manager at Four Points by Sheraton Los Angeles International AirportResponded 5 days ago
I appreciate the time you have taken to provide us with feedback about your recent experience. I am disappointed we failed to exceed your expectations. I have shared your feedback with our operational team so we may improve for the future. We hope...More
There seems to be some difference of opinion about this hotel. Four points is a step down from a strandard Shreraton but still quite good. It is in no way a budget hotel. Therefore, since I was able to book the hotel for the same...More
Monica was very professional, caring and knowledgeable at the SPG check in. Her kindness, communications skills and understanding made our stay very enjoyable! Our rooms were very nice. The facilities were clean and updated.
During my recent stay, the type of room was not reserved for me/family. We had to stay in a small one bed room for the night because it was late and we were tired from a long commute. The room was quite small, no small...More
overall: Good location. Hotel seems to be currently under re-construction but does not effect guests (e.g. during my stay repair of the elevators). Breakfast needs improvement (for some Europeans the scrambled eggs are disgusting). Interior fitting modern and not too overloaded (i.e., in a pleasant...More
Our flight also arrived at 6am, they were happy to put our luggage in storage. We explained that we just of an 17 hour flight and had 2 kids with us. They were really lovely and accommodated us as best they could. They... More
Our flight also arrived at 6am, they were happy to put our luggage in storage. We explained that we just of an 17 hour flight and had 2 kids with us. They were really lovely and accommodated us as best they could. They rush to get our room ready by 11am since we could only check in at 2pm. Front Reception was friendly and very accommodating. Will stay there again, definitely.