Four Points by Sheraton Los Angeles International Airport

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Room & Suite (416)
Dining (39)

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About

3.5
#271 of 360 hotels in Los Angeles
4.2 of 5 bubbles
Location
3.9 of 5 bubbles
Cleanliness
3.8 of 5 bubbles
Service
3.8 of 5 bubbles
Value
Located a mile from LAX airport and offering a complimentary shuttle service, Four Points by Sheraton Los Angeles International Airport gives you everything you need to travel the way you like in LA. Centrally located near the city a mile from Manhattan Beach, our hotel is just minutes from local shopping, dining and entertainment. We're also a quick trip from Santa Monica, Beverly Hills and the 405. After exploring the area, return to our LAX hotel for a dip in the outdoor heated pool. With over 14,800 square feet of meeting space, your next corporate event, conference or celebration awaits. From flat-screen TVs to free Wi-Fi to cozy signature beds, each of our 549 hotel rooms, including 20 Junior Suites, has everything you need to relax. Just sit back and enjoy the view of our sparkling pool or the airport runway from our hotel near LAX.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Breakfast available
Bowling offsite
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Car park
Wifi
Outdoor pool
Complimentary Instant Coffee
Snack bar
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Shared lounge / TV area
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Blackout curtains
Air conditioning
Desk
Safe
Telephone
Coffee / tea maker
Cable / satellite TV
Bath / shower
Bottled water
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Mid-range
Languages Spoken
English, Spanish

Location

9750 Airport Blvd, Los Angeles, CA 90045-5404
Getting there
Somewhat walkable
Grade: 68 out of 100
68
Los Angeles Intl Airport
Long Beach Municipal Airport
25.9 km
See all flights
1 Attraction
within 0.5 kilometers
3.5
3.5 of 5 bubbles4,238 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
Powered by AI
The Four Points by Sheraton Los Angeles International Airport garners a mix of feedback. Proximity to LAX is frequently highlighted as convenient by guests, especially for short stays, although the atmosphere is often described as outdated with worn furnishings. While some guests commend the friendly service, others have encountered unresponsiveness and shuttle delays. The cleanliness and state of the rooms receive criticism for needing updates. Additional costs for parking and breakfast, alongside noise from the airport, have raised questions about the hotel's value.
Location
Convenient
Atmosphere
Outdated
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Inconsistent
Amenities
Satisfactory
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4,238Reviews54Q+A100Room tips
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Detailed Reviews
Andy P wrote a review Jul 2022
Birmingham, United Kingdom171 contributions132 helpful votes
4.0 of 5 bubbles
Reading the reviews on trip advisor, I was not really looking forward to staying here, however as a brief stop to collect a car early morning it was the right price and location.
My review is exactly as I experienced it:
Staff were really helpful and friendly - especially while checking in, room was good and clean - a bit dated however perfectly acceptable. Pool and pool area was nice, bar area was good with attentive service and tasty food. We had water in the room and ice machines available on odd numbered floors. Bed was comfortable although we could hear people in the next room.
As value for money, this was a good hotel.
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Date of stay: July 2022
4.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HotelManagementLAX, General Manager at Four Points by Sheraton Los Angeles International Airport
Responded Jul 25, 2022
Thanks for the excellent review, Andy! We're delighted your time at Four Points Los Angeles International Airport was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our friendly staff and lovely pool as well as our comfy bedding. That's what we like to see! We look forward to hosting you again soon for another fantastic experience. Have an amazing day!
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Zoltán P wrote a review Mar 2020
84 contributions52 helpful votes
3.0 of 5 bubbles
The hotel is located just 10 minutes from LAX airport. The have a free shuttle in every 20-30 minutes. The rooms are spacious and the bed is comfortable. The cleanliness is average. The pool is good... the property is non smoking, so if you are a smoker you can do that only in the designated area in the front of the building at the left hand side. The breakfast is really good, tha staff is very friendly but I missed the vegetables ( tomato, cucumber and some cheese and meat) Overall, it is a good choice if you wanna stay near the airport.
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Date of stay: March 2020
3.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, General Manager at Four Points by Sheraton Los Angeles International Airport
Responded Mar 6, 2020
Dear steward219, Many thanks for taking the time to share your review. We appreciate your kind remarks about our friendly and helpful staff and convenient shuttle to and from the airport. We are glad for your pleasant stay and would love to welcome you back anytime you are in the Los Angeles area. Thank you again for being our guest! Mr. Kym Myers General Manager
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A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
Mark Anthony wrote a review May 2022
214 contributions9 helpful votes
3.0 of 5 bubbles
I stayed at the Four Points by Sheraton near LAX after landing from SFO for my flight to NRT the following afternoon. It took a bit to find the shuttle stop at the airport but it arrived after maybe about 15 mins and took us right at the entrance, which was about a 10 min drive away.

As what most have described, check-in was a bit long with many travelers arriving late at night and two agents manning the front desk. I commend the staff on handling a few irate customers with various problems, as folks were tired and cranky. As a Marriott Bonvoy Titanium Elite, I was neither offered an upgrade nor greeted as such in other hotels. I also did not receive the two bottled waters that were offered to other guests, though I noticed that it was mainly one agent who gave out the waters. As well, I originally booked a single King bed room but was told that they only had 2 Queens, which was strange because when I checked the booking site they had single King rooms available and suites for upgrades that night. I feel like the check-in agent just wanted to get me in whatever basic room was available at that point.

The room itself was adequate for the short stay. I have to give kudos to one of the housekeeping staff who saw me leaving with my suitcase the next morning that offered me a bottle of water. A small gesture but greatly appreciated.

I also had a late dinner at Brewster's, which was fine. The staff were nice and attentive.

Overall, an acceptable place to stay near the airport that is convenient, but the lack of recognition and service for elites was a bit disappointing.
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Date of stay: May 2022
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Erik P, General Manager at Four Points by Sheraton Los Angeles International Airport
Responded May 19, 2022
We regret that you had such a poor experience while staying with us. We have brought your feedback to the attention of the appropriate department heads. We do hope you allow us the opportunity to share a more positive experience with you soon.
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Rosario G wrote a review Sep 2021
1 contribution
1.0 of 5 bubbles
I stayed at this Hotel August 3-5th and was disappointed over and over again. They do not have washers and dryers as advertised and have charged me $118.00 without an explanation. I have called them again, and again over a week, the first time they answered they claimed it was due to using a third party to reserve the rooms (I used T-mobile), I contacted T-Mobile and they contacted the Hotel. The Hotel claimed it was a hold charge and would be removed in a few business days. I waited and the charge was still there. This is not a damage hold charge (which was $75.00 and $74.00 for each room). When I called again, the employee had difficulty finding a reason to why I was charged the $118.00. She said James from the financial Dep. could help. I called James during the hours she claimed he was available. I left voicemails, and called at least three more times after that. Today, more than 20 days after my stay I still have the charge on my card and have not been contacted back in any way or form by this hotel. I was also charged an additional parking day ($48), which was also supposed to be refunded and it has not.

Overall, disappointed in the lack of communication. I do not recommend staying here, and will not visit this hotel in the future.
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Date of stay: August 2021
2.0 of 5 bubblesValue
3.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
Room Tip: Do not stay here.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tom Hanks wrote a review May 2022
San Francisco, California9 contributions3 helpful votes
1.0 of 5 bubbles
On hold for central reservations at 12:00 am, hotel was booked due to flight cancellations. Front desk supervisor who refused to give his name when he weaved a fairy tale. Earlier he had told me to wait he will find a room. In appreciation I gave he and his lady coworker 25 bundles of coffee collected from hotels plus each a Lindt Orange chocolate candy bar.

I presented my card and it was declined. I called the credit card company and they had no record of any transaction declined. At times like this the smart front desk people enter the card manually in their computer and it always takes. As 4:00 am approached as was on hold for over an hour, I approached the desk and asked them to manually input the card. They would not and asked me to leave.

At LAX I called back knowing now the system had rolled over and checking in now would let me leave on Saturday. He gave a song and dance stating they just had a rush. Rush my you know what as I boarded the bus to LAX a half mile away and no one had arrived.

He went through the usual Pavlov hungry dog ringing the bell routine stating rooms have to be cleaned starting at 8, you can check in at 11. No care that I had been up all night. No thank you when presented with gifts no one else would care about.

Well I was born at night, but not last night.
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Date of stay: May 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Erik P, General Manager at Four Points by Sheraton Los Angeles International Airport
Responded May 25, 2022
We regret that you had such a poor experience while staying with us. We have brought your feedback to the attention of the appropriate department heads. We do hope you allow us the opportunity to share a more positive experience with you soon.
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Thomas S wrote a review Jan 2020
8 contributions19 helpful votes
2.0 of 5 bubbles
The hotel is hopelessly outdated. The room had mattresses that were worn out and hopelessly curved in the middle. Two light bulbs were burned out of the four the illuminated the room. Ugly old carpet and furniture coverings seemed to be clean. The bathroom was generally very clean and brightly lighted. The lights for the bathroom were in timers though and would go out before you were done. The tub seemed to have a connection to the room next toor and would gurgle water when the neighbor used his tub. The room temperature could not be adjusted. It always reverted to its prior selection as soon as you let it go. The elevator arriving lights didn’t work The promised mini fridge was non - existent. And the phone hand set didn’t work. The staff seemed very nice as was the shuttle driver who took us to the airport. In general Marriott should either spend some money to fix it up or get rid of it before it besmirches it’s reputation.
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, General Manager at Four Points by Sheraton Los Angeles International Airport
Responded Jan 30, 2020
Dear Thomas S, We appreciate your candid and detailed review, and we apologize for not meeting your expectations. Our hotels are known for their dedication and commitment to excellent service and accommodations, and we regret this was not your experience. Your comments will be shared for future improvements, and we hope you will give us an opportunity to regain your trust. Thanks for your loyalty to our Marriott brands. Mr. Kym Myers General Manager
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John V wrote a review Nov 2022
Washington DC, District of Columbia110 contributions84 helpful votes
2.0 of 5 bubbles
We ended up here with a voucher from United Airlines as several delayed connections meant missing our international flight and having to spend an extra 24 hours in Los Angeles.

We had a choice of 3 hotels and picked Four Points thinking that as part of the Sheraton Group it would be of a good standard. Well it may be part of the Sheraton Group but it's nothing special. In fact compared to the other United hotel options (the 2 Sonesta hotels) we've used the Four Points is a poor choice.

The shuttle from the airport at 10.30pm on a Sunday night was fine, about a 30 minute wait but it arrived. The hotel is only a 5 minute drive from the airport. Check in was smooth but don't expect a smile. As we were due to fly out at 10.30pm the following night we were told late check out wasn't part of the deal - unless we paid over and above what United Airlines provided. A security fee of $100 was charged to my credit card and although told it would be refunded when we checked out it wasn't returned until the following week.

The room was okay, two double beds, tea and coffee making facilities (with paper cups only), a safe but no fridge or microwave. A TV (sound but no picture) aircon and a writing desk. The bathroom was small but functional.

WiFi is free but limited to 20mb per day per room. For $9.95 you can increase this to 50mb per day per room. Note this is Mb and not Gb.

The hotel dining room / restaurant appears to have closed down, whether or not this is due to Covid-19 who knows but the meals were limited to an in-house take away outlet with few options, mostly pre packaged items. It was only opened at limited times. The bar also had a limited food menu but only opened at 4.00pm. There is no breakfast buffet.

A number of guests appeared to be here on complimentary airline vouchers issued as a result of missed flights. United Airlines gave us a choice of 3 hotels and given the choice again I would try one of the others like one of the Sonesta hotels which at the time was an option..
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Date of stay: November 2022
2.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
2.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Try elsewhere
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HotelManagementLAX, General Manager at Four Points by Sheraton Los Angeles International Airport
Responded Nov 27, 2022
Thank you for the honest review, 504johnv. We're sorry to hear that your your stay with us was anything less than perfect. We try our best to accommodate all of our guests and regret that you found our room to be lacking in some ways. We do have a limited food menu due to the pandemic, but we are doing our best to make do with what we have. Please note we care about the satisfaction and happiness of our guests so we'll be sure to address your concerns with our management team moving forward. We hope to host you again soon for a more positive experience.
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Amanda B wrote a review Mar 2020
Haleiwa, Hawaii170 contributions110 helpful votes
2.0 of 5 bubbles
I stayed here upon recommendation from an airline when I missed a connecting flight. I called to book and paid, then when I arrived, the front desk attendant was very rude and said there was no record of it and I would have to pay again. I was charged twice and had to make several calls over two days to have one of the charges removed. The front desk also informed me that I only had 5 minutes prior to the restaurant closing at 10, which the bartender told me was incorrect and they remained open a couple more hours, including for food. The room smelled musty and like stale cigarette smoke. Very disappointing experience for a name brand Sheraton hotel.
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Date of stay: March 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Leilani H wrote a review Mar 2020
Miami7 contributions14 helpful votes
5.0 of 5 bubbles
I stayed for 6 nights at this property for a meeting and then a mini-vacay with family. The meeting rooms were perfect for what we needed and convenient. The rooms were clean, perfect temperature and quiet. I did have some billing issues that were cleared up. The only downside to this location is if you don't have a car, it is SUPER expensive to uber or cab anywhere. We couldn't get an uber because it was such a busy area. Parking rates are sky high. You can walk to someplace to eat, but plan on walking a mile or so. The restaurant in the hotel is pretty good though and reasonable.
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Date of stay: March 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TeamMarriott, General Manager at Four Points by Sheraton Los Angeles International Airport
Responded Mar 6, 2020
Dear Leilani H, Thank you for sharing about your stay at Four Points by Sheraton Los Angeles International Airport. We appreciate the generous remarks and are glad you enjoyed your business meeting as well as a family vacation at our hotel. We understand the importance of the details that make up a significant stay and are happy knowing our comfortable accommodations enhanced your visit with us. However, we regret the inconvenience caused to you due to the location. We hope to see you again soon. Mr. Kym Myers, General Manager
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Jade M wrote a review Nov 2021
1 contribution
1.0 of 5 bubbles
Where do I begin? Landed at LAX for a layover to the portal of hell that they call the Four Points Sheraton. The Shuttle never arrived after an hour of waiting. Sure, the lobby is nice but don't let it deceive you. IT'S A TRAP. RUN. The rooms are triple deed: dark, dirty, and dingy. The bathroom furnishing was nice until I turned on the shower and pube hairs came shooting out from under the tub drain like a bunch of baby spiders. :( I opted for a ho-bath in the sink, instead. The bed was okay. The curtains were stained mysterious colors, and the ceiling had water spots over the bed which concerned me.

The real issue with the 4 Points is that they held my deposit for a month, and claimed that my "card declined" after checkout... I went back and forth for over a month to get my deposit back. I even went through Marriot Support to escalate this situation. In which they alleged that "my reservation never existed", and that's why they took my deposit. They basically told me I was out of luck. But I did what anyone should do in this moment, and I said "Show me the receipt!" The woman on the Marriot support line was determined not to give me my money back says "Sure thing, let me put you on hold and get that receipt sent over." She comes back to the line and they miraculously "Found my reservation, and we'll be processing my refund immediately."

Upon further inspection I am not the only person who is experiencing the holding of funds from customers as many report the same thing from the 4 Points LAX. It's giving Class Action, Wells Fargo-esque.
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Date of stay: October 2021
1.0 of 5 bubblesValue
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Erik P, General Manager at Four Points by Sheraton Los Angeles International Airport
Responded Dec 7, 2021
We appreciate you taking the time to leave us this feedback, Jade. We regret that you had such difficulty during your time with us. We strive to offer quality service and comfort for our guests and it's unfortunate your room wasn't cleaned to the high standards we aspire to provide. We also sincerely apologize for all the challenges you faced during the billing process. We'll be sure to address your feedback with our team moving forward. We do hope you allow us to host you again soon so we can share a more positive experience with you.
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GrandTour693604 asked a question Jun 2022
Perth, Australia
Do you provide room service
Answer from megaverett51449
Salt Lake City, Utah10 contributions6 helpful votes
They did not when I was there
Doreen S asked a question Jun 2022
Atlanta, United States1 contribution2 helpful votes
Does this hotel have an arrangement for late checkout - flight at midnight. thank you
sherry t asked a question Jun 2022
West Chezzetcook, Canada9 contributions3 helpful votes
Do the people that do tours of LA do pick up at your hotel?
Answer from hnephew
Hassleholm, Sweden141 contributions55 helpful votes
I do not know. We did not yours.
Joe C asked a question Nov 2019
Malahide, Ireland3 contributions
How do call the shuttle
Answer from sanjaymau
Varanasi, India42 contributions48 helpful votes
you can call hotel help desk they arrange it very convenientaly.. it is free for airport drop.....
David F wrote a tip Apr 18
1 contribution2 helpful votes
1.0 of 5 bubbles
"Don't stay here"
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steven s wrote a tip Apr 14
2 contributions
4.0 of 5 bubbles
"the restaurant / cafe never seemed to be open. "
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Seaside24487578155 wrote a tip Apr 11
1 contribution
4.0 of 5 bubbles
"Restaurant closes by 1 pm so be sure to have lunch before then. "
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Zulma A wrote a tip Apr 6
Los Angeles, California1 contribution
4.0 of 5 bubbles
"The front desk is unresponsive in the middle of the night"
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Transit C wrote a tip Apr 4
1 contribution
4.0 of 5 bubbles
"The furniture in the restaurant at the lapidated but the cafe is nice"
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Not the right property for you?
There are more places to choose from in the Los Angeles area.
PRICE RANGE
C$166 - C$224 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
four points by sheraton los angeles international airport hotel los angeles, 4 points by sheraton los angeles international airport, four points los angeles, sheraton los angeles, los angeles sheraton, los angeles four points
LOCATION
United StatesCaliforniaLos AngelesWestside
NUMBER OF ROOMS
561
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Four Points by Sheraton Los Angeles International Airport - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Four Points by Sheraton Los Angeles International Airport
Which popular attractions are close to Four Points by Sheraton Los Angeles International Airport?
Nearby attractions include Sam First (0.8 km), Petgiftsforyou (0.5 km), and LAX Parking Curb Express (0.8 km).
What are some of the property amenities at Four Points by Sheraton Los Angeles International Airport?
Some of the more popular amenities offered include free wifi, a pool, and a fitness centre.
Which room amenities are available at Four Points by Sheraton Los Angeles International Airport?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Four Points by Sheraton Los Angeles International Airport?
Guests can enjoy breakfast, free instant coffee, and a snack bar during their stay.
Is parking available at Four Points by Sheraton Los Angeles International Airport?
Yes, a parking garage and paid private parking on-site are available to guests.
What are some restaurants close to Four Points by Sheraton Los Angeles International Airport?
Conveniently located restaurants include Aliki's Greek Taverna, Daily Grill, and JW Steakhouse.
Are there opportunities to exercise at Four Points by Sheraton Los Angeles International Airport?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Four Points by Sheraton Los Angeles International Airport have an airport shuttle?
Yes, Four Points by Sheraton Los Angeles International Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Four Points by Sheraton Los Angeles International Airport have airport transportation?
Yes, Four Points by Sheraton Los Angeles International Airport offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Four Points by Sheraton Los Angeles International Airport?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Four Points by Sheraton Los Angeles International Airport?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
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