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Four Points by Sheraton Los Angeles International Airport

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Traveller (635)
Room & Suite (239)
Dining (22)
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Overview
  • Excellent25%
  • Very good34%
  • Average23%
  • Poor11%
  • Terrible7%
Travellers talk about
“burger king”(58 reviews)
“free shuttle”(123 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Free Airport Transportation
3 Star Hotel
All hotel details
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Reviews (3,450)
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1,401 - 1,405 of 3,054 reviews
Reviewed November 24, 2013

Depressing brown decor in hallways and low lighting also seems dangerous. The room is old and not enough outlets. The bathrooms are clean but tile et al is dingy. Bed not real comfortable. Breakfast was ok but the waiter did not take notes and placed...More

Thank LeslieF
Response from PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International AirportResponded November 26, 2013

A hotel is only brand new once and after that renovations occur on a cycle. For a hotel this size basically you start at one end, work your way through the hotel and then go back to where you started and start again. In between...More

Reviewed November 21, 2013

Close proximity to LAX, friendly, helpful staff, two restaurants with some healthy menu options, comfy beds, heater/air-conditioning fan provides just the right amount of white noise, and the fitness room has a ballet barre! Great value for this location.

Thank Sarah B
Response from PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International AirportResponded November 26, 2013

Thank you very much for the great review!!! I'm so glad you enjoyed the hotel. From my standpoint, thank you for teaching me how to spell ballet barre!!!! I hope we'll be welcoming you back soon! Best!!! Phil GM

Reviewed November 20, 2013

It is located near the airport and there is Free shuttle ride that goes around the hotel vicinity 24/7 so Transfer wont be a problem. I have been here several times since Our company chose this hotel for our Lay Overs in LA. The staff...More

Thank buchukoy
Response from PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International AirportResponded November 26, 2013

This is a review that resonates the other way. There is no excuse for being inconsiderate or rude. There is also no excuse for everything not being perfectly clean. Because we don't get a lot of these complaints, we'll share this with team and we'll...More

Reviewed November 20, 2013

I love how your email says contact for prompt assistance but I called and got the runaround now I've been waiting the entire day for a call back. I stayed at your hotel for one night but was charged for parking for 2 days ?...More

Thank Mdengel01
Response from PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International AirportResponded November 26, 2013

This is a good example of where technology let's us down. For some unknown reason the some credit cards processed twice on one day. It was only some of the cards yet the research and reversals were time consuming and our accounting department was flooded...More

Reviewed November 17, 2013

I reserved a room under the hotel's "24-hour check in, check out" policy, which allows you to check in at any time of day and check out at the same time the next day. While convenient for air travelers, it is a hassle to book...More

Thank vazzinpb
Response from PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International AirportResponded November 26, 2013

This was a very helpful review for us. We do capture all of the 24 Hour Check-In/Check-Out information, but you are right, we should make sure to confirm. Every hotel at LAX charges. We do charge the least for a contiguous lot and I believe...More

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About
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$131 - US$219 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#77 Business Hotel in Los Angeles
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$131 - US$219 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#77 Business Hotel in Los Angeles
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (635)
Room & Suite (239)
Dining (22)
Pool & Beach (18)
Business Centre & Event Rooms (5)
Family and Play Areas (2)
Questions & Answers
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Clyde N
April 30, 2018|
AnswerShow all 7 answers
Response from bluesky11 | Reviewed this property |
I would call them directly can’t help you on that.
0
Votes
Cass S
March 6, 2018|
AnswerShow all 6 answers
Response from Irene V | Reviewed this property |
Our flight also arrived at 6am, they were happy to put our luggage in storage. We explained that we just of an 17 hour flight and had 2 kids with us. They were really lovely and accommodated us as best they could. They... More
1
Vote
Brasu
January 6, 2018|
AnswerShow all 4 answers
Response from Irene V | Reviewed this property |
We stay during December and they didn't ask for any deposit. You best just to contact the Reservation Manager and ask them.
1
Vote
Room Tips
"Join SPG for free, get a better room"
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"Room facing front of hotel has better view."
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"SPG Tower facing the pool are better rooms"
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"Don’t book here"
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