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Four Points by Sheraton Los Angeles International Airport

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2,976 Reviews from our TripAdvisor Community

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There are newer reviews for Four Points by Sheraton Los Angeles International Airport
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Showing 2,650: English reviews
Nipomo, California
Reviewed 5 February 2013

This location has the most helpful staff I have come across in a very long time. Edith is especially helpful, she actively tries to find ways to be of help. Every single staff member I came across, even in passing was welcoming and asked if they could be of help. We have stayed at this location several times, and the...

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Helpful?
Thank parkerduck2
Denver, Colorado
Reviewed 5 February 2013

Do you want great service? Check Do you want a great value? Check I could go down the list and tell you that this hotel has it all. No, it's the the state of the art updated everything kind of hotel. But it doesn't have to be. It is clean and everyone is very helpful. I stayed for 4 nights...

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Thank Martina B
Los Angeles, CA
Reviewed 4 February 2013

I have actually stayed at this hotel a few years back for a family reunion that we hosted back in 2005 and we also recently just celebrated my husbands birthday in the same banquet room (San Diego room). Now the hotel itself is nice and convenient and affordable BUT I really believe that they should concentrate on updating a number...

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Helpful?
Thank Millyj
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

Really astute comments! We have a capital project that we are about to start that will address the elevator doors. It really is just aesthetic but it was one item that didn't get done in the renovation and therefore the laminate on the doors really stands out. The story with the iced tea shows that it is all about the...

Seattle, Washington
Reviewed 4 February 2013

I arrived at the Four Points by Sheraton LAX tired and ready to crawl into bed. Imagine my dismay when they couldn't find my reservation. The concierge desk let me use their computer to pull up my confirmation e-mail. When I arrived back at the check-in desk Alexis informed me that my reservation was indeed at the Four Points by...

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Helpful?
Thank Denise S
Reviewed 1 February 2013 via mobile

The best staff from the front desk to housekeeping. Always consistent with every stay. And the food services from the restaurant to room service just gets better and better. Loved the awesome burger and fries in the bar.

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Helpful?
Thank gsrmaui
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

Your review is actually making me hungry for one of our burgers! Seriously...thank you for your business and for recognizing the staff. My only real preaching is that we should be nice to each other and nice to our guests. "Seek first to understand, then to be understood", right? We definitely look forward to welcoming you back! Best!!! Phil GM

Thermal, California, USA
Reviewed 30 January 2013

We used the Hotel prior to our flight to New Orleans and found the hotel, staff and amenities to be beyond our expectations. We received an upgrade for our prior Sheraton stays and had a great meal in the restaurant. Shuttle to and from the airport made the entire experience fabulous.

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Helpful?
Thank Sgtusmc67
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

What better praise for a hotel than "home away from home" and all that implies. Welcoming, comfortable, good sleep... Thank you so much for being part of our extended family!!! All the best! Phil GM

Hong Kong, China
Reviewed 29 January 2013

The Four Points is arguably the best location on the LAX hotel strip. Additionally, With very down to earth staff, my stay there was stress free and I look forward to returning. The shuttle tracking board near the main doors is very cool, and helps with timing in the mornings. I was on a longer stay and the staff ,...

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Thank MTACCHI
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

Some reviews are for a short stay...arrived late and left early slept well sort of thing. I think that your review after a longer stay really resonates with me and with the staff because you get know us. Thank you for your business and thank you for the review. Much appreciated! Phil GM

Loveland, Colorado
Reviewed 29 January 2013

I recently stayed at this hotel and was extremely impressed with the friendly staff and attention to detail. This was the first time a hotel actually removed all of the feather pillows, bedding etc upon my first request! I wouldn't hesitate to book this hotel again.

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Helpful?
Thank Erin S
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

I'm really proud of this review. There is a lot of feather items these days in a hotel room. We certainly don't mind taking the items out. It is worth it to have our guests be comfortable. Quite a bit of communication through systems and people needs to go well for this to work and I'm proud of the folks...

Perth, Australia
Reviewed 29 January 2013

Front desk staff, especially the woman I checked in with, were excellent. Customer Service (I use the term loosely) staff were dour and somewhat aggressive. The room was old although had a flat screen tv. The bar was excellent, with over 100 beers and numerous tv's. The hotel represents better value than other nearby hotels (e.g. Hilton).

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Thank Wandering_Rick
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

I hate to see the "Bad", but I guess there is good and bad to everything. Our goal is not to be good or bad, but to be consistently excellent. Thank you for the review and for praising Brewster's Beererie. We were recently labeled the Coolest Hotel at LAX by Hotelchatter and the great bar obviously helped with that. I...

Reviewed 28 January 2013

This is my new favorite LAX airport hotel. I prefer them even over the more expensive properties nearby. As an example of the service, this was the only hotel on my multi-city trip that had a room ready for me without feather bedding, as I requested this in advance at all the hotels I stayed at. The St. Regis and...

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Helpful?
Thank TennisProDude
PBFourPointsGM, General Manager at Four Points by Sheraton Los Angeles International Airport, responded to this review

There is no reason why the price paid should be a determination of what kind of service we get. Being nice, compassionate, cheerful, efficient, competent...doesn't cost anything. I'm glad we got it done for you and I'm happy you selected us. Thank you for the great review!!! Best!!! Phil GM

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Our LAX Hotel is conveniently located near the airport for quick access before and after your flight. Four Points Los Angeles Airport Hotel offers shuttle service to and from the airport. ... more   less 

Additional Information about Four Points by Sheraton Los Angeles International Airport

Address: 9750 Airport Blvd, Los Angeles, CA 90045-5404
Region: United States > California > Los Angeles > Westside
Price Range: $155 - $726 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points by Sheraton Los Angeles International Airport 3.5*
Number of rooms: 563
Reservation Options:
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Also Known As:
Four Points By Sheraton Los Angeles International Airport Hotel Los Angeles
4 Points By Sheraton Los Angeles International Airport
Sheraton Los Angeles
Four Points Los Angeles
Los Angeles Sheraton
Los Angeles Four Points
Hotel Style:
#78 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Los Angeles International Airport staff and other travellers.
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Questions? Get answers from Four Points by Sheraton Los Angeles International Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Avoid if business traveler needing to do work in the evening.”
 of 5 bubbles JoeW323, 2 Dec 2016 | Read review
“Recommend a high floor.”
 of 5 bubbles edwardc932, 28 Nov 2016 | Read review
“Ask for a corner room, with a begging smile, from the moment you make a reservation.”
 of 5 bubbles GhostOfDeTham, 25 Nov 2016 | Read review
“I rather use cash, instead of Credit Cards, so if you're like me, you will have a little hard time with that at this hotel.”
 of 5 bubbles hum77, 20 Nov 2016 | Read review
“There just isn't any way to avoid LA traffic, so accept that proximity to the airport is the plus.”
 of 5 bubbles , 18 Nov 2016 | Read review
5 of 5
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