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Hyatt Regency Los Angeles International Airport

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Hyatt Regency Los Angeles International Airport
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2,845 Reviews from our TripAdvisor Community

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There are newer reviews for Hyatt Regency Los Angeles International Airport
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Showing 2,445: English reviews
Reviewed 24 August 2014

This place is an absolute dump. It's very old and run down, and is by far the worst of the full-service hotels at LAX. I am shocked that Hyatt would even affiliate itself with such a decrepit, outdated hotel. The carpet throughout the hotel is stained and worn, the rooms look like they haven't been updated in years, the lobby...

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Helpful?
1Thank Aaron D
antoinette r, Manager at Hyatt Regency Los Angeles International Airport, responded to this review

Dear Aaron: Please accept my sincerest apologies for the difficulties you encountered during your stay with us. I truly appreciate you taking the time to respond a TripAdvisor review and voice your concerns and issues regarding the the condition of your guest room and our hotel. Rest assured that I have reviewed your specific comments and have addressed this issue...

Bucharest, Romania
Reviewed 24 August 2014

This hotel offers a lot for a good price. The room was clean, spacious and it had a lot af amenities like an iron and ironing board. Even though it is near the airport it's very quiet and it's very easy to get anywhere in the city because you can get immediatly on the freeway. The beds offered a very...

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Helpful?
Thank Micu I
ConcourseMangr, Manager at Hyatt Regency Los Angeles International Airport, responded to this review

Dear Micu: On behalf of The Concourse Hotel at Los Angeles Airport Hotel. A Hyatt Affiliate. We'd like to thank you for your great review. I am happy that you enjoyed your stay. We look forward to your return. Sincerely, Guest Relations Agent Antoinette R.

Wolverhampton, United Kingdom
Reviewed 23 August 2014

Trying to find the hotel without a sat nav was challenging for us but we eventually got there and wanted to chill asap. We were front of the queue to check in. Two guests were being attended to and it took over 30 minutes for us to been seen. A queue built up behind us. I was disappointed that no...

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Helpful?
Thank Bhupinder G
ConcourseMangr, Manager at Hyatt Regency Los Angeles International Airport, responded to this review

Dear Bhupinder: Thank you for your recent stay with us while in the City of Angels. We are delighted you enjoyed your stay with us. We look forward to seeing you on your future visits to the LAX area. Sincerely, Guest Relations Agent Antoinette R.

new lexington, ohio
Reviewed 22 August 2014

The location was great as we had early flights and the security guard was very kind and helpful. The room was nicely appointed but the one thing that we really needed was a comfortable bed! FYI: A Sleep Number bed that doesn't work is in essence a board! By the time we arrived, checked in, returned our rental car, returned...

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Helpful?
Thank csaltier
ConcourseMangr, Manager at Hyatt Regency Los Angeles International Airport, responded to this review

Dear Guest:: Please accept my sincerest apologies for the difficulties you encountered during your stay with us. I truly appreciate you taking the time t o provide us with your review. The comfort of our guests at our facilities are our top priorities and I was disappointed to hear that we let you down in this regard with our sleep...

Las Vegas, Nevada
Reviewed 20 August 2014

When I get in the room, the tv doesn't turn on. Call twice hour apart and three hours later someone shows up to fix it, missed the game. Ordered room service steak medium rare comes black toasted burnt full on well done, was looking for red meat little luck. Internet isn't stable, as i was disconnecting as it would lag...

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Helpful?
1Thank Cursive9
antoinette r, Manager at Hyatt Regency Los Angeles International Airport, responded to this review

Dear Guest: Please accept my sincerest apologies for the difficulties you encountered during your stay with us. I truly appreciate you taking the time to respond to this review and voice your concerns and issues regarding the television in your guest room and the room service steal ordered. The comfort of our guests and the function of all electrical issues...

Perth, Australia
Reviewed 19 August 2014

Radisson Hotel Los Angeles Airport My husband and parents stayed here for one night as we had to fly early the next morning. The hotel was clean and comfortable with a large bed. The décor was old school and the bathrooms tiny but overall a very pleasant stay. We had a rental car from Avis and dropped it off the...

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Helpful?
1Thank Kim C
ConcourseMangr, Front Office Manager at Hyatt Regency Los Angeles International Airport, responded to this review

Dear Kim C, Thank you for sharing your review with fellow TripAdvisor travelers. We are happy to hear that you enjoyed your stay here with us at The Concourse LAX. We take pride in our cleanliness and are happy that it was up to your standards. We are investing $40 million into hotel and room renovations, this will help update...

Reviewed 19 August 2014 via mobile

The staff was nice, if you are looking for a crash pad, it's fine! But if you are looking for a nice hotel to stay in with family or significant other....DON'T!!! Dirty bath curtain, poor decor, carpet was a bit stained!. Stay at the other hotels a few feet away.

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Helpful?
Thank Raul D
antoinette r, Manager at Hyatt Regency Los Angeles International Airport, responded to this review

Dear Guest: Please accept my sincerest apologies for the difficulties you encountered during your stay with us. I truly appreciate you taking the time to respond to this review and voice your concerns and issues regarding the uncleanliness with your guest room. Rest assured that I have reviewed your specific comments with the curtains and stained carpet with the Housekeeping...

Southern Cal.
Reviewed 19 August 2014

For years, every time we take a major vacation we have used the Radisson for a few reasons. It has good park and fly rates, the rooms and beds were clean and comfortable, and the shuttle ran on a regular basis. When we got to the Hotel on August 7th, 2014 we, for the first time, noticed it was now...

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Helpful?
Thank Mark R
antoinette r, Manager at Hyatt Regency Los Angeles International Airport, responded to this review

Dear Mark: Please accept my sincerest apologies for the difficulties you encountered during your stay with us and the lack of notification, cleanliness and the discomfor of the sleep number beds. I truly appreciate you taking the time to respond to this review and voice your concerns and issues regarding the hotel during your hotel stay. Our hotel has entered...

GLOS
Reviewed 17 August 2014

Stayed here one night after flying in from London and before picking up my rental car. Had to wait some time for checkin and was told on reception I had to pay even though I had already paid via my Radisson points months before. Rooms were old and tired and ripped wall paper, electric switches half hanging off the wall....

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Helpful?
Thank Carlosdaman
antoinette r, Manager at Hyatt Regency Los Angeles International Airport, responded to this review

Dear Carlos: On behalf of our entire staff at Concourse Hotel at Los Angeles Airport we apologize for the concerns you shared about your experience at this hotel. I have addressed the unclean windows and wallpaper, as well as the electrical issues in the guest room with our team, and I assure you we are working diligently to ensure changes...

Reviewed 14 August 2014

Stayed at this hotel for a night. The front desk is helpful. However, the stay wasn't as pleasant. The carpet is wet when we walked in and it did not dry even the next morning. Parking here is ridiculously expensive. 30 bulks for one night. When we complained the valet parking guy argued with us. What kind of professional attitude...

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Helpful?
Thank Julianna C
antoinette r, Manager at Hyatt Regency Los Angeles International Airport, responded to this review

Dear Julianna: On behalf of our entire staff at Concourse Hotel at Los Angeles Airport we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with the valet parking attendant and please advised that we do not tolerate such behavior. Our parking rates are comparable to all hotels located on the Century...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
ENJOY A STAY AT THE NEWEST HOTEL AT LAX! UPSCALE AIRPORT HOTEL FEATURING BRAND NEW HYATT REGENCY GUEST ROOMS, COMPLIMENTARY DEDICATED AIRPORT SHUTTLE and FREE WIFI. BRAND NEW guest rooms include premium Hyatt Grand beds, 55" HDTVs, refrigerator and safe in all guest rooms. Guest rooms are mid-century modern in design, spacious, offer complimentary wifi, and have sound-proof windows for 24-hour comfort. SUPERIOR FOOD & BEVERAGE OPTIONS Enjoy 24-hour room service and creative dining options in the hotel's buzzing lobby bar - The Concorde Lounge - or the restaurant - Palmira. ... more   less 

Additional Information about Hyatt Regency Los Angeles International Airport

Address: 6225 W Century Blvd, Los Angeles, CA 90045-5311 (Formerly The Concourse Hotel at Los Angeles Airport)
Region: United States > California > Los Angeles > Westside
Price Range: $223 - $420 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Regency Los Angeles International Airport 4*
Number of rooms: 580
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Cheap Tickets, Travelocity and Hyatt Hotels Corporation so you can book your Hyatt Regency Los Angeles International Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Radisson Hotel Los Angeles Airport
Radisson Los Angeles
Los Angeles Radisson
Hotel Style:
#2 Green Hotel in Los Angeles
#30 Luxury Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Regency Los Angeles International Airport staff and other travellers.
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Questions? Get answers from Hyatt Regency Los Angeles International Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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