DoubleTree by Hilton Hotel Los Angeles Downtown
DoubleTree by Hilton Hotel Los Angeles Downtown
120 South Los Angeles Street, Los Angeles, CA 90012
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Avg. C$385 /night, 3/19 - 3/20
C$422
per night
C$329
per night
C$236
per night
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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About
#150 of 368 hotels in Los Angeles
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Daily Mandatory Charge includes: CA Tourism and City Assessment. Experience the best of LA at the DoubleTree by Hilton Los Angeles Downtown, a full-service hotel in the heart of downtown. Located in Little Tokyo and just a few blocks from the Financial District, our hotel gives you easy access to L.A. LIVE/Convention Center/Staples Center, the Arts District, and China Town. We're 15 miles from LAX International Airport and Burbank Airport, and just two blocks away from Union Station and LA Metro. Experience LA dining with over 50 restaurants within walking distance of our hotel. Easily access Disneyland® and Universal Studios® via the freeway nearby. For outdoor fun and beachfront activities, head to Venice Beach and Santa Monica Beach just 15 miles away. Unwind after exploring Los Angeles by grabbing a cup of coffee at Starbucks®. Justice Urban Tavern offers relaxed gastropub dining with indoor and outdoor seating for breakfast (daily) and dinner (Tuesday to Saturday).
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Paid wifi
Restaurant
Breakfast available
Outdoor dining area
Vending machine
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Room features
Air conditioning
Safe
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Green
Family
Languages Spoken
English, Spanish
Location
120 South Los Angeles Street, Los Angeles, CA 90012
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 98 out of 100
98
Los Angeles Intl Airport
19.3 km•
See all flights
Hollywood Burbank Airport
19.8 km•
See all flights
Little Tokyo/Arts District
6 min•Los Angeles Metro Rail
Rental Cars
124 Restaurants
within 0.5 kilometers
Reviews
4.0
2,797 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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At the DoubleTree by Hilton Hotel Los Angeles Downtown, opinions on service are polarized, with some guests commending the staff's warmth and attentiveness while others report a lack of professionalism. The amenities, including USB power and refrigerators, are acknowledged as convenient, though the absence of complimentary wifi and some dated features have left a few guests wanting more. While the central location earns high marks for accessibility to attractions, noise pollution has been a common concern.
Despite the mixed reviews on room quality and occasional cleanliness issues, many find the accommodations spacious and comfortable. However, the value of the stay is often questioned due to unexpected extra charges.
Location
Convenient
Atmosphere
Rowdy
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Noise level
Noisy
Service
Inconsistent
Amenities
Satisfactory
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Detailed Reviews
I booked here on the latter two nights of my trip to the Los Angeles area primarily based on proximity to Little Tokyo and price.
The location is solid, convenient to public transportation routes and within good proximity to anything in the downtown core.
Staff throughout the stay were warm and helpful and the cookies provided at check in were a nice treat.
The room was solid but unspectacular although it was quite large for a downtown hotel. There was plenty of seating and I think this is one of the few hotels I've seen with a bedside table large enough to accomodate a seat. The room was clean enough and the beds and pillows were all very comfortable and supportive.
The bathroom was small relative to the room and there were a number of cleanliness issues. The wallpaper near the baseboard closest to the shower was peeling and looked stained. The shower had mould growth in the vent on the ceiling as well as in the caulking. In addition to this, the shower curtain appeared to be stained and was yellow. At least the shower products were of solid quality (Crabtree & Evelyn) and were stored in bottles.
The wifi was pretty slow and disconnected frequently with a weak signal to boot.
It wasn't a terrible stay for the price I paid, but I probably wouldn't book here again unless it was the most viable from a price standpoint.
The location is solid, convenient to public transportation routes and within good proximity to anything in the downtown core.
Staff throughout the stay were warm and helpful and the cookies provided at check in were a nice treat.
The room was solid but unspectacular although it was quite large for a downtown hotel. There was plenty of seating and I think this is one of the few hotels I've seen with a bedside table large enough to accomodate a seat. The room was clean enough and the beds and pillows were all very comfortable and supportive.
The bathroom was small relative to the room and there were a number of cleanliness issues. The wallpaper near the baseboard closest to the shower was peeling and looked stained. The shower had mould growth in the vent on the ceiling as well as in the caulking. In addition to this, the shower curtain appeared to be stained and was yellow. At least the shower products were of solid quality (Crabtree & Evelyn) and were stored in bottles.
The wifi was pretty slow and disconnected frequently with a weak signal to boot.
It wasn't a terrible stay for the price I paid, but I probably wouldn't book here again unless it was the most viable from a price standpoint.
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Date of stay: March 2024Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DTLosAngelesDowTowGM, General Manager at DoubleTree by Hilton Hotel Los Angeles Downtown
Responded Mar 13, 2024
Jamalgang47, thank you for sharing your experience with us. It's excellent to hear that you appreciated our location and found our team members to be warm and helpful. However, we've taken note of your feedback regarding the tidiness of the bathroom and Wi-Fi service. These will be addressed with our respective teams to ensure they are improved moving forward. We understand your hesitation to return but would like the chance to offer a better experience that not only meets but exceeds your expectations. Thank you once again for your feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
One night stay during a layover. Felt recognised as a Hilton member with a generous room upgrade. We used the credit for dinner at the restaurant and food was delicious. Rooms are dated but well maintained, the bathrooms have been recently refurbished and were modern. Staff were friendly and welcoming.
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from reviews+dtladowntown@thesocialstation.com, General Manager at DoubleTree by Hilton Hotel Los Angeles Downtown
Responded May 11, 2023
Hello, thank you for choosing DoubleTree By Hilton Los Angeles Downtown during your recent layover. Its wonderful to know that you felt recognized as a valued Hilton member and received a generous room upgrade. Our team takes pride in providing outstanding service to all our guests, and were delighted that you experienced our friendly and welcoming staff. Its fantastic to hear that you enjoyed a delicious dinner at our on-site restaurant. We appreciate that quality dining experiences are an essential component of a satisfying stay. Were glad that our restaurant met your expectations. We continuously strive to maintain a lovely and comfortable atmosphere in our guest rooms, and we appreciate your feedback on the rooms overall condition. While the rooms are indeed dated, its great to know that they are well-maintained, and its wonderful that you found the recently refurbished bathroom to be modern. We hope to have the pleasure of hosting you again in the future, should your travels bring you back to Los Angeles. Have a fantastic day!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Hotel was conveniently located in downtown LA. Room was spacious and clean but windows very thin. Annoying that you pay taxes and additional fees for a room on check in but yet a huge chain such as Hilton cannot provide complimentary wifi. My only complaint logistically here is I desperately required a landline to call my bank as my credit card had been frozen - it transpired after a few attempts of using my room phone that the hotel had disabled international calls, I find this problematic for an international chain hosting many international guests. Otherwise would recommend if a comfy bed and central location is what you’re after!
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Date of stay: August 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Agency / Consultant at DoubleTree by Hilton Hotel Los Angeles Downtown
Responded Sep 7, 2024
Niamhc589, thank you for sharing your thoughts. The location and comfort of the rooms are important to guests, and it is great to hear these met your needs. The concerns raised about additional charges and phone access are noted as such insights from guests are key to enhancing the experience. Your recommendation means a lot, and we hope your next visit offers a seamless experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had to change room because of the noise from outside (windows might be broken). Slight improvement after that, even though the carpet at the entrance was completely wet and smelly. Windows are dirty. Room service not good enough - look at the amount of dust under the beds. Don‘t need to set an alarm - housekeepers will enter your room at 9am (sometimes even earlier). No need to mention that hotel staff are currently on a strike which starts at 4am and as I said before you‘ll hear every word they scream. Parking was way too expensive with $47/day. I would definitely not recommend spending one night in this hotel.
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Date of stay: August 2023Trip type: Travelled with family
Room Tip: Parking almost around the corner is $10/day. If you‘re looking for a luxury hotel, you won‘t find...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DTLosAngelesDowTowGM, General Manager at DoubleTree by Hilton Hotel Los Angeles Downtown
Responded Aug 5, 2023
Florian B, thank you for sharing your experience. It's disheartening to hear about the noise disturbances and room service not quite living up to your expectations. Window cleanliness and cleanliness under our beds are important elements we aim to perfect; your feedback will guide our efforts to improve. We regret that the ongoing strike and early morning housekeeping disturbed your rest, and it's clear this has affected your overall experience. Moreover, our parking rates are competitive for the area, we're sorry if this still seemed high to you. We understand your stance but hope you reconsider and give us another chance to improve your impression of our hotel in future visits.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have stayed here about 10 times in the past five years. Some stays were only one night, others were one week. It is good value, especially when you consider how popular this area is with tourists. It is usually clean, except for one time when we did yoga and later found that our throats and arms (parts of the body near or on the floor) had been bitten by insects. There is a fitness center, but no pool. The front desk and housekeeping employees are respectful and accommodating most of the time. There is an on-site restaurant on the ground floor, but the food is extremely mediocre; better to leave the building and walk to one of the excellent nearby restaurants or pick up prepared food at the Marukai Grocery Store which is next door. The hotel is within walking distance of dozens of restaurants, cafes, a bookstore, shops, a public library, etc. However, please note that there are many mentally unstable people in the area, so be careful. Also, you might be awakened by the frequent sirens.
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Date of stay: January 2024Trip type: Travelled with friends
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DTLosAngelesDowTowGM, General Manager at DoubleTree by Hilton Hotel Los Angeles Downtown
Responded Jan 27, 2024
Elizabeth, we're pleased to know that DoubleTree By Hilton Los Angeles Downtown remains your recurring choice in the city. We value your continued patronage, and it is encouraging that the cleanliness and convenience of our location meet your expectations. That said, we do regret any discomfort you experienced during your yoga session. We are constantly working on improving our on-site dining options and take your feedback on board. Regarding your comments about the local environment, we understand your concerns and while this is something we can't directly control, we always advise guests to stay alert and aware. We appreciate your detailed review, and we'll continue making improvements to deliver an even better experience next time.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Upon arriving at the hotel, I was excited to enjoy a comfortable and pleasant stay, as I have had positive experiences with DoubleTree hotels in the past. However, my expectations were not met during my recent visit. The room I was assigned to was in a state of disrepair, with noticeable signs of neglect. The walls were chipping, and the overall ambiance of the room was far from the standard I anticipated from a reputable hotel like DoubleTree.
To make matters worse, I was shocked to find that the duvets on the bed did not have duvet covers. This lack of basic cleanliness and hygiene standards is highly disappointing. Not only does it raise concerns about the overall cleanliness of the room, but it also significantly impacted my comfort and ability to relax during my stay.
Considering the reputation that DoubleTree hotels have established, I expected a much higher level of quality in terms of room maintenance and guest experience. The issues I encountered left me feeling frustrated and undervalued as a guest.
To make matters worse, I was shocked to find that the duvets on the bed did not have duvet covers. This lack of basic cleanliness and hygiene standards is highly disappointing. Not only does it raise concerns about the overall cleanliness of the room, but it also significantly impacted my comfort and ability to relax during my stay.
Considering the reputation that DoubleTree hotels have established, I expected a much higher level of quality in terms of room maintenance and guest experience. The issues I encountered left me feeling frustrated and undervalued as a guest.
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Date of stay: August 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DTLosAngelesDowTowGM, General Manager at DoubleTree by Hilton Hotel Los Angeles Downtown
Responded Aug 23, 2023
elsamL1966WY, it's regrettable to learn that your recent experience did not match the positive stays you previously enjoyed. We deeply apologize for the less than perfect room conditions which did not meet your expectations. Also, your feedback regarding the bed covers is noted. It's crucial for our guests to feel comfortable and we're disappointed to hear that we missed the mark. Even though your experience was not up to our usual standards, we appreciate your candid feedback as it helps us identify areas in need of improvement. We hope to have another opportunity to provide you a better experience to reflect the high standards so often associated with our brand.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
Bad experience at DoubleTree! We arrived on the evening of September 20 for check-in and after about 20 minutes of waiting for the passport scan, we found that there was a problem with our room. Practically the hotel has seen fit to accept any booking and they went overbooked (we were told of a phantom water leak that made the room unusable). Total incapacity at the reception in handling this problem, embarrassing staff who did not even allow us to make a call to our tour operator in Italy, saying that the phone lines were only dedicated to the local network and not outside America. Staff not professional, inadequate and not up to scratch for a hotel of this kind. In the end we had to move for that night to another Hilton Hotel (Hilton Checkers) 15 minutes away and located in an area adjacent to an infamous area of the city (Skid Row). I must admit that this hotel is not like the original structure where we should have stayed, it overlooks the street and next to the hotel there is a porch full of homeless people and a nauseating smell in the air. We were afraid to go out at night and felt unsafe. In addition, this second hotel has thought well to charge us tourist taxes and parking with maitre (there was no self parking solution), despite we had a letter from the first hotel that guaranteed us the room and all the expenses attached to them. Definitely not recommended because the second night (September 21) we had to return to the first hotel, resulting in discomfort to carry up and down suitcases, double check-in and check-out: you do not treat customers like this, if you are not able to calibrate reservations on rooms, change jobs!
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Automatically translated
Date of stay: September 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Non consigliato, staff e manager alla reception poco professionali e seri
Hotel da 2 stelle per...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After a delayed flight we were desperate to get to bed and have a good nights sleep, unfortunately the computers at reception were broken resulting in a longer than hoped check in. This resulted in not receiving key cards and having security escort us to the room. When we got to the room the door was already ajar resulting in security doing a full room search. Due to the time (1:30am) we were too tired to make a fuss and just wanted to sleep….. roll on 7am when the hotel housekeeping strikes started their protests outside and we were woken for the day - this persisted for the duration of our stay!
The room itself was okay with a comfy bed and utilities however the bathroom was cramped. Room included a hair dryer and coffee machine.
Location - recommend getting taxi or uber after dark.
The room itself was okay with a comfy bed and utilities however the bathroom was cramped. Room included a hair dryer and coffee machine.
Location - recommend getting taxi or uber after dark.
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Date of stay: January 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DTLosAngelesDowTowGM, General Manager at DoubleTree by Hilton Hotel Los Angeles Downtown
Responded Jan 27, 2024
We sincerely appreciate your detailed feedback. While it is not ideal, sometimes technical glitchs can happen which may impede a smooth check-in process. We are genuinely sorry it caused an inconvenience. We also acknowledge that our security procedures were employed to ensure your safety. Hotel disturbances like the one you mentioned are rare and we regret to hear it marred your experience. We're pleased to know, though, that the room met your overall comfort needs and the amenities were to your liking. As for the location, we recommend all guests choose the method of transportation that they feel comfortable with, especially in evening hours. We take all guest feedback to heart and continually strive to enhance our hospitality. We hope to have another opportunity to serve you better.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hey there! Just a heads up if you're booking—check if parking's included and breakfast too. They hit you with a $50 parking fee per night, even if you don't use it. Been there, done that. And getting a refund? You gotta go above the management level. It's crazy when you're shelling out almost 200 bucks a night and breakfast isn't even thrown in!
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Date of stay: January 2024Trip type: Travelled with friends
Value
Location
Service
Room Tip: be cautious the chargeQ!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DTLosAngelesDowTowGM, General Manager at DoubleTree by Hilton Hotel Los Angeles Downtown
Responded Jan 6, 2024
Thank you for sharing your feedback. We understand that transparency about additional costs is crucial. Our aim is to keep all fees clear and visible for our guests, and it seems that in your case, we may need to improve. Concerning concerns about breakfast, we would like to clarify that the inclusion differs from one booking to another. We're hopeful your next experience will reflect the high standard service we're committed to provide.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’m a Hilton honors member and have never had such a bad experience.
Checked into room late at night after arriving from LAX. Restuarant closed and no other variety or restaurants in area.
Turned on cooling system which did not work. The room was a corner room facing the street and the noise all night was disruptive.
Woke up in am and showered only to realize no towels were in the room
TV stations came in and out due to a
Weak signal
Reported everything to front desk in am and was suooosed to receive a call from the GM
Which never happened
Very disappointed for the price point could have stayed at a better Hotel
Checked into room late at night after arriving from LAX. Restuarant closed and no other variety or restaurants in area.
Turned on cooling system which did not work. The room was a corner room facing the street and the noise all night was disruptive.
Woke up in am and showered only to realize no towels were in the room
TV stations came in and out due to a
Weak signal
Reported everything to front desk in am and was suooosed to receive a call from the GM
Which never happened
Very disappointed for the price point could have stayed at a better Hotel
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Review collected in partnership with DoubleTree by Hilton
Date of stay: February 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from DTLosAngelesDowntown, General Manager at DoubleTree by Hilton Hotel Los Angeles Downtown
Responded Feb 12, 2022
Thank you for taking the time to submit this feedback, Vg12211964. We are always working very hard to provide the best experiences for all of our guests. It's unfortunate to see that we could have done more for you during your stay. We will share your concerns with our team moving forward. We hope you will give us another opportunity to provide a better experience for you in the future. We look forward to that chance.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I'm sorry. I'm not sure. I'm sure if you contact the hotel directly, they'll help you out. I know they sometimes have an online chat service too.
There are no incidental charges, a deposit will be taken from your card which will be refunded once you check out. It is the norm in all US hotels. You are best advised to use a credit card while travelling, no protection with a debit card.
Yes. Our room was equipped with a hair dryer.
no idea, check with the hotel.
…
"If you are going to Uber and Lyft - especially if there is a game or an event - traffic is hectic - plan a head ."Read full review
"The city of LA operates a public parking garage a few steps from the hotel. Type in Aiso Street Parking Garage into your navigation. $14."Read full review
"Avoid or disappointment. This hotel needs a major upgrade in building and management. "Read full review
…
PRICE RANGE
C$239 - C$337 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kyoto grand los angeles
FORMERLY KNOWN AS
Kyoto Grand Hotel and Gardens
LOCATION
United StatesCaliforniaLos AngelesHarbor / Central L.A / Downtown
NUMBER OF ROOMS
434
Prices are provided by our partners, and reflect nightly room rates, including any mandatory fees. Taxes not included. Please see our partners for more details.
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Frequently Asked Questions about DoubleTree by Hilton Hotel Los Angeles Downtown
Which popular attractions are close to DoubleTree by Hilton Hotel Los Angeles Downtown?
Nearby attractions include Japanese American National Museum (0.4 km), Bradbury Building (0.5 km), and City Hall (0.4 km).
What are some of the property amenities at DoubleTree by Hilton Hotel Los Angeles Downtown?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at DoubleTree by Hilton Hotel Los Angeles Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Hotel Los Angeles Downtown?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel Los Angeles Downtown?
Conveniently located restaurants include Redbird, Daikokuya Little Tokyo, and Marugame Monzo.
Are there opportunities to exercise at DoubleTree by Hilton Hotel Los Angeles Downtown?
Yes, guests have access to a fitness centre during their stay.
Is DoubleTree by Hilton Hotel Los Angeles Downtown located near the city centre?
Yes, it is 0.9 km away from the centre of Los Angeles.
Are any cleaning services offered at DoubleTree by Hilton Hotel Los Angeles Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at DoubleTree by Hilton Hotel Los Angeles Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does DoubleTree by Hilton Hotel Los Angeles Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton Hotel Los Angeles Downtown?
The staff speaks multiple languages, including English and Spanish.