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Sheraton Grand Los Angeles

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Sheraton Grand Los Angeles
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515 Reviews from our TripAdvisor Community

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Showing 449: English reviews
Phoenix
Reviewed 2 days ago NEWvia mobile

What a great remodel here. Perfect location with plenty to do and see within walking distance. 5 star service. Rooms are modern and perfect. I am sensitive to street noise and his hotel has multi pane windows that block outside noise. Great option for DT LA.

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Helpful?
Thank avaughn1027
Salt Lake City, Utah
Reviewed 4 days ago NEW

Recently renovated, this hotel has a nice vibe. Corridors are wide and well lit. Rooms are thoughtfully designed, equipped with a refrigerator. If you can get the Club level, you'll have access to water, coffee/tea, breakfast, snacks, and a panoramic view. Fitness Club is also brand new.

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Helpful?
Thank abcpoet
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for taking the time to write about your recent stay at Sheraton Grand Los Angeles. We are delighted to learn that you have enjoyed the modern room design as well as our Club Privileges. We thank you for your feedback and look forward to welcoming you always at Sheraton Grand Los Angeles.

Long Beach, California
Reviewed 5 days ago NEW

The construction is over and this place is beautiful! Upon arrival, we were greeted by Geovany who gave us the real deal on wonderful dining suggestions, local attractions and much more. I didn't have the heart to tell him that we are from LA and just enjoying a stay-cation. His hospitality was on point and his glasses frames are pretty...

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Helpful?
Thank soulrida
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for taking the time to write about your recent stay at Sheraton Grand Los Angeles. We truly appreciate your feedback and the shout out to Geovany. We are extremely delighted to learn that you have enjoyed your short break at the hotel and look forward to your next visit. Till then , remain well

Riverside, California
Reviewed 5 days ago NEW

I am impressed with the service I received from Geovany. I explained we were there to celebrate my wife's birthday. He upgraded us to a suite and everytime my wife and I passed through the lobby, he made it a point to greet us by name. I am a platinum member with Starwood hotels and experience many levels of service....

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Helpful?
Thank danielbalcazariii
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for choosing Sheraton Grand Los Angeles for your wife's birthday. We truly appreciate the glowing review and are pleased to learn that you have enjoyed your stay with us. We thank you for the shout out to Geovany and look forward to future visits. Till your next visit, remain well

california
Reviewed 6 days ago NEW

I am always hesitant to stay at Sheratons since most of them are outdated. This hotel surprised me. The room is very modern and the bed is heavenly. The club lounge offers a great view of the city. The breakfast food is good. The happy hour needs improvement - upgrade the food and offer free drinks like other hotel club...

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Helpful?
Thank CAgal_13
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you, thank you for your kind review. We are extremely delighted to learn that you have enjoyed our renovated modern rooms and Club Lounge. We appreciate your feedback and look forward to your next visit. Till then, safe travels

Chicago, Illinois
Reviewed 1 week ago NEW

Love stopping by in the mornings to get coffee from Matt And Cynthia. Always pleasant and willing to accommodate any request! Prices are reasonable and actually cheaper than the "corner" locations throughout the city.

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Thank flyfree727
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for taking the time to write about your recent experience at our Lobby Café. We are delighted to learn that you have enjoyed it and thank you for the shout out to Matt and Cynthia. Till your next visit, all the best

Sterling, Virginia
Reviewed 1 week ago

The check-in associate was extremely professional and the rooms are exquisite. We felt that the staff was going above and beyond from our check in to the complimentary Platinum fruit service and the room service. My wife mentioned that even the hair dryer cords are tied professionally. We've stayed previously at the JW Marriott across the street and while that...

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Helpful?
Thank Jae Y
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you, thank you for a glowing review! We are extremely thrilled to learn that you have enjoyed your stay with us and above all enjoyed our associates' professional and personalized service. We truly appreciate your comments and look forward to your next visit. Till then, remain well

Los Angeles, California
Reviewed 1 week ago

Initially, I was very excited to stay at this property, but was a bit underwhelmed. I booked my stay after an evening at LA Live (this property is walking distance from LA Live, no problem) The property itself was beautiful and the updates were luxurious but the service put a damper on my stay. The front desk didn't give any...

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Helpful?
1Thank mch16501
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for taking the time to write about your recent experience at Sheraton Grand Los Angeles. We are delighted to learn that you have enjoyed our $75 million transformation and genuinely apologize for the level of service rendered during check in, which is by no means typical. At a Sheraton Grand Los Angeles, we pride ourselves in providing world...

Melbourne, Australia
Reviewed 1 week ago via mobile

We stayed at this hotel for 7 nights, mainly because it is a short walk from the Staples Center, and we were there to watch a few Lakers games. Wasn't at all impressed with the service, in fact it was terrible. I had paid for our room 6 months in advance. Upon check in, I was asked to produce my...

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Helpful?
Thank LizF12345
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for taking the time to write about your recent experience at Sheraton Grand Los Angeles. We truly apologize for the incident that has transpired during your check in, as well as the inconvenience related to the Credit Card issue. Please feel free to connect with the hotel directly in this concern. Once more, our sincerest apologies.

Coxsackie, New York
Reviewed 1 week ago

Incrediby hard to find - and the parking - but the property had to the person great customer service. The restaurant in the basement had great food and service. Towels are a bit thin for my taste but great location, great service far outweigh them.

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Helpful?
Thank BobPhibbs
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for taking the time to write about your recent stay at Sheraton Grand Los Angeles. We are truly thrilled to learn that you have enjoyed your stay with us and look forward to welcoming you again to our hotel. All the best.

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Staying in Downtown

Neighbourhood Profile
Downtown
Downtown Los Angeles is a busy metropolis of towering buildings, bustling streets, and industrial warehouses. There is a distinct multiplicity of cultures here with a growing influx of business professionals and hipsters. Many call the evolution of Downtown over recent years gentrification. New lofts, bars, hotels and restaurants are popping up regularly. Downtown is home to some of the very best restaurants in the city leading the LA foodie scene, plus it is the location of cultural and sports venues including the Walt Disney Concert Hall, the Staples Center, and the Coliseum at the University of Southern California.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand Los Angeles is located in the new pulse of downtown LA: The Bloc. We have completely revitalized our hotel through a $75 million redesign. We have activated the entire hotel. From our welcoming lobby and open-air Deck to our top-floor Club Lounge, every area in our hotel has been activated by our revitalization. ... more   less 

Additional Information about Sheraton Grand Los Angeles

Address: 711 South Hope Street, Los Angeles, CA 90017 (Formerly Sheraton Los Angeles Downtown Hotel)
Region: United States > California > Los Angeles > Downtown
Price Range: $309 - $706 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Grand Los Angeles 3.5*
Number of rooms: 485
Reservation Options:
TripAdvisor is proud to partner with Booking.com, HotelsforEveryone, Hotels.com and Travelocity so you can book your Sheraton Grand Los Angeles reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#3 Green Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Los Angeles staff and other travellers.
28 questions
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Questions? Get answers from Sheraton Grand Los Angeles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you really want a view of the city you'll want to stay on the floors 15 and up.”
 of 5 bubbles soulrida, 16 Jan 2017 | Read review
“Higher floors is a must in downtown LA if you don't want street level noise”
 of 5 bubbles 652jaey, 13 Jan 2017 | Read review
“Don't stay on 3rd floor. Doesn't feel safe as a female traveling alone.”
 of 5 bubbles WendyFromIllinois, 26 Dec 2016 | Read review
“I was on 19th floor, city noise was acceptable, can not comment on lower floors.”
 of 5 bubbles badgolfer2015, 19 Dec 2016 | Read review
“Third floor rooms are great if you're traveling with pets.”
 of 5 bubbles kimsQ7748OQ, 19 Dec 2016 | Read review
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