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Sheraton Grand Los Angeles

CancelonUS$186*
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Certificate of Excellence
GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$248*
US$186*
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US$199*
US$199*
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Sheraton Grand Los Angeles
Sheraton Grand Los Angeles
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642 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Grand Los Angeles
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Showing 567: English reviews
Reviewed 25 January 2016

Sheraton Los Angeles Downtown Hotel is like a second home to me, but what makes the stay so sweet is the service that Minnie provides at the Club Level. After a long day of work - she will brighten your way with her kindness and helpfulness. I went up to get a cup of hot chocolate tonight, but the machine...

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Helpful?
Thank Jenn Y
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for such a glowing review! We are so thrilled to learn that you have enjoyed your stay with us. We appreciate your loyalty and shout out to Minnie. Thank you for recognizing our associates warm and professional service. We look forward to your next visit. All the best

Houston, Texas
Reviewed 25 January 2016 via mobile

I've been staying at the Sheraton Downtown LA since last year (pre-remodel completion!) and have weekly reservations booked through this entire year...it's my 'home away from home'. Tonight when I checked in I received great service and just wanted to take a minute to say a big thank you to Arena and Yenise who cared for me at the front...

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Helpful?
Thank Elizabeth J
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you, thank you for a great review! We truly appreciate your loyalty and feel proud that you consider our property as " Home away from Home" ! Thank you for pointing out the warm and professional service provided by Arena and Yenise. We genuinely appreciate your comments and look forward to your next visit. Till then, safe travels

Phoenix, Arizona
Reviewed 25 January 2016

I stay at this property regularly - while the staff is uniformly top of the line, a couple of people really stand out - Lynda at the front desk (unfailingly positive and welcoming, whether it was in the old lobby, the temporary lobby on 2, or the sparkling new lobby), and Minne, the queen of the 26th floor Club in...

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Helpful?
Thank GOTfan
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you so much for the glamorous review and for your unbending loyalty! We are extremely thrilled to learn that you have enjoyed your stays with us. We genuinely appreciate the shout out to Lynda and Minnie and look forward to your upcoming visit. Till then, safe travels

Philadelphia, Pennsylvania
Reviewed 24 January 2016

My wife and I stayed here on a business trip from Sept. 19 to Sept.24, 2016. Upon arrival, we upgraded for $57.88 extra per day (tax included) to the executive level on the 26th floor--our room was on the 24th floor. The advertising made it seem as if our room would be on the same floor as the Executive Club...

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Helpful?
Thank Russell2501
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for taking the time to write about your recent stay at our hotel. We truly appreciate your feedback and comments and assure you that we will look into every referenced detail. Once more, thank you for your review, we look forward to your next visit. Till then, stay well

Keller, Texas
Reviewed 24 January 2016

Very warm check-in welcome. Got a corner room on 14th floor. Room had recently been remodeled. Very clean and sleek look. HVAC system was quiet and very responsive. Had Club Level access. Enjoyed the view from the 26th floor. Fitness center is on that floor also. only complaint would be the "smart" elevators which seemed to be very slow in...

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Helpful?
Thank Bob S
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for your favorable review. We are extremely thrilled to learn that you have enjoyed your stay with us and apologize for any inconvenience caused by our newly modernized-high tech elevators. We thank you for your comments and look forward to welcoming you again to Sheraton Los Angeles Downtown. Till then, safe travels

Virginia
Reviewed 23 January 2016

I had an amazing stay! Leonard in the concierge dept was especially helpful in securing transportation for my group of 55 prior to my trip which made planning for my trip that much easier and was gracious enough to follow up with me after my stay. The staff was courteous and friendly. I will definitely stay here the next time...

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Helpful?
Thank Mendy H
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you taking the time to write about your recent stay at our hotel. We are extremely delighted to learn that you have enjoyed your stay. We appreciate the shout out to Leonard and promise you world class service on all your upcoming visits. Thank you for your loyalty and stay well.

Palmdale, California
Reviewed 23 January 2016

I visited the hotel during construction last year and the end product is spectacular the hotel staff is amazing Francis was very helpful and I think his name is Jeff was great to.they helped me all directions reconmendation for the resturant which is down on the first floor which has an old boiler room theme loved it the food was...

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Helpful?
Thank Jerry W
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you, thank you for such a favorable review. We truly appreciate taking the time to write about your recent stay at our hotel and the shout out to Francis and Jeff. It is totally rewarding to learn that our service went over and beyond and thank you for your loyalty. Till your next visit. Safe travels.

Savannah, Georgia
Reviewed 22 January 2016 via mobile

This hotel is really great! The rooms are very modern, upgraded with the newest technologies and CLEAN! (Which to me is maybe the most important part!) The location of the hotel is great, right in the middle of downtown Los Angeles, and very close to LA Live! The hotel itself has several great restaurants and bars that are hot spots...

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Thank aholderbein
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for taking the time to write about your recent stay at our hotel and for pointing out what the hotel can offer, from its contemporary modernized rooms, to its centralized location. We truly appreciate your feedback and look forward to your next visit. Till then, stay well

Culpeper, Virginia
Reviewed 21 January 2016

We had a great experience with using this hotel. It was a great place to go and relax after a long event filled day! When we had our event in one of the meeting rooms the service was great. They got us things we needed quickly and the room was set up to our specifications! Roberto Hernandez was very professional...

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Helpful?
Thank Staceylynn85
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for taking the time to write about your recent stay at out hotel and for the favorable review. We are extremely delighted to learn that you had an exceptional experience with our signature warm and professional service. We appreciate the shout out to Roberto and look forward to your next visit. Till then, safe travels.

Fort Worth, TX
Reviewed 21 January 2016

Hotel is centrally located, easy access to the Jewelry District, the Garment District and many, many restaurants. The area has some construction going in the immediate area, but hardly impacts the hotel.

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Thank crystalclear2
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for taking the time to write about your recent stay at our hotel and for pointing out our centralized location. We truly appreciate your loyalty and look forward to your next visit. Till then, stay well

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04/06/2017 05/06/2017
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Staying in Downtown

Neighbourhood Profile
Downtown
Downtown Los Angeles is a busy metropolis of towering buildings, bustling streets, and industrial warehouses. There is a distinct multiplicity of cultures here with a growing influx of business professionals and hipsters. Many call the evolution of Downtown over recent years gentrification. New lofts, bars, hotels and restaurants are popping up regularly. Downtown is home to some of the very best restaurants in the city leading the LA foodie scene, plus it is the location of cultural and sports venues including the Walt Disney Concert Hall, the Staples Center, and the Coliseum at the University of Southern California.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
The Sheraton Grand Los Angeles is located in the new pulse of downtown LA: The Bloc. We have completely revitalized our hotel through a $75 million redesign. We have activated the entire hotel. From our welcoming lobby and open-air Deck to our top-floor Club Lounge, every area in our hotel has been activated by our revitalization. ... more   less 

Additional Information about Sheraton Grand Los Angeles

Address: 711 S Hope St, Los Angeles, CA 90017-3803 (Formerly Sheraton Los Angeles Downtown Hotel)
Region: United States > California > Los Angeles > Downtown
Price Range: $295 - $673 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Grand Los Angeles 3.5*
Number of rooms: 485
Reservation Options:
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#3 Green Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Los Angeles staff and other travellers.
32 questions
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Questions? Get answers from Sheraton Grand Los Angeles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always ask for a high floor”
mastiffdad, 10 May 2017 | Read review
“Big, Comfortable, Full equipment”
wasj2017, 6 May 2017 | Read review
“Downtown LA can be noisy so ask for a room on a higher floor.”
  • Suite: lounge area with large sofa, armchair and large desk
mkyni, 6 May 2017 | Read review
“Upper floor”
J_Dallas, 19 Apr 2017 | Read review
“not sure about the plan as I didn't go out”
SuetheHK, 18 Apr 2017 | Read review
5 of 5
Cancelon
US$186* /night
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Booking.comUS$199
Orbitz.comUS$199
HotelQuicklyUS$248
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Prices are for 1 room, 2 adults
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