We were greeted by the best valet and ambassador of the hotel, which sealed the deal on our stay. Sadly that’s where the magic ended. Front desk agents were beige, no smiles, or any glimmer of personality or joy. The hotel itself was amazing to walk through and learn about its fantastic place in history. We didn’t feel safe walking around the hotel, so we retreated to eat at the Gallery bar. The aesthtics were amazing and I had high hopes. The drinks were average, nothing unique, however, the food was an embarrassment. We barely could stomach the cafeteria like “flatbread” and the black bunned sliders were at least warm. I genuinely feel sad and disappointed because this hotel could be exquisite, but the execution left us feeling empty. Certainly a lost opportunity.
Our stay at the Biltmore was a great experience. The building is a historical treasure and a joy to look around. The room was clean, comfortable and elegantly appointed. It was dark and quiet for quality sleeping. Will stay there again on a future visit to LA.
We had a great stay, staff was friendly and helpful. We had a great room . Comfortable and clean. We have no complaints with this place. It’s a beautiful old old hotel in the center of what’s happening. Bus or walk everything was handy. Would definitely stay there again.
Very Nice & Roomy... Comfortable bed and lovely stay... also a good restaurant for dining here! Lots of space and a roomy closet with office space and a nice sitting area. Bedding was nice and comfy as well.
I reserved a basic room with 2 queen beds for a weekend stay to go to a Saturday concert. Upon getting my room and getting settled I noticed the window was not fully close and I tried to close it but it was actually stuck and couldn't be close. The draft coming from the window and it was really cold. Called maintenance and they came to look at it and they could not fix it. I therefore called to the front desk to switch my room and just like that I got upgraded to a beautiful room. I was very impressed and happy with the room and the effortless transition. The Biltmore was by far a good choice and the staff is super friendly. I will be returning.
I am a traveling agent that read so many reviews for this property that was good and so I booked it for my client. I needed to change the dates and so I tried to cancel the first dates and rebook. Initially, I was transferred to a young lady who was working from home in reservations and did not know how to cancel the first dates. She told me to call back in and select the front desk prompt rather than transferring me. There was no prompt for the Front desk. I finally got Johnson who was reluctant to give me his name. Once he canceled I asked him to send me a confirmation email. I spelled the email address out and unassured that he had gotten it I asked him to read it back to me. He rushed to read it back and hung up the phone before I could rebook the new dates. When I called back in I figured he saw my number on the caller ID and he picked up and hung up. At that moment the cancellation email came through. I called back a third time and asked the Operator for the manager and was put into a voicemail box. The 4th time Winston or Winslow came to the phone sounding just like Johnson and was very unfriendly, unapologetic, and unprofessional. He said "Did you get the email?...Then what else do you want?! Maybe Johnson was in a hurry or something I don't know!!" and he disconnected the call. It sounded like I was calling a 3rd world country on a deserted island with people who had no training. This was definitely not the White Glove service I expected from a so-called 5-star resort. I will never book another client here!…
Steeped in history with beautiful public spaces. Check in staff was great. Historic lobby bar made for an elegant cocktail hour. Room was ok. Interior air shaft view and loud fan in bathroom. A very good value for downtown LA.
Amazing service. I did not know this was a historical hotel with lots of history that dates back to the 1920s. The rooms were very outdated for what is expected in this modern time but it was a great experience. The gym was missing some equipment but I was still able to get a great workout and the pool was uniquely centered in the middle, it felt like I was in an movie set. The servers, bell hop, front desk were very pleasant and professional. I felt like a V.I.P. If you want a unique experience that has a lot of historical background, I highly recommend you book a stay here. Definitely a 5 star service in my book. Thank you.
Amazing hotel with lots of history. Old so the bathrooms are small, windows allow the outside noise in. But a great location and staff is there to give you a great customer experience! Ask for a top floor room maybe the outside noise will not be noticeable!
The entire LA Millennium Biltmore staff was as friendly as they could be which made for a great stay at the hotel. So much history at this hotel which opened in 1923. Beautiful hotel! How about the Georgia BullDawgs back to back CFP National Championships? Go Dawgs 🥂🐾