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Holiday Inn Los Angeles International Airport

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Holiday Inn Los Angeles International Airport
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1,159 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Los Angeles International Airport
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Showing 855: English reviews
Billings, MT
Reviewed 29 September 2013

We stayed at the Holiday Inn on Thurs. Sept. 12th. I booked it on Hotwire and will usually do this for a one night stay. It was basically a room & shower for us, however, this is not a hotel we would use as a home base if we were vacationing in the area. The room was small & I...

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Helpful?
Thank BigSkyGirl1997
IHGCare, Guest Relations Manager at Holiday Inn Los Angeles International Airport, responded to this review

Dear BigSkyGirl1997, Thank you for taking the time to express your thoughts and concerns. We are glad you liked the fine location of our hotel in the area. Please allow us to apologize for the shortfalls you have experienced and any inconvenience you may have encountered during your stay. Your feedback is very important to us as this continually helps...

Reviewed 26 September 2013

Stayed heref or one night on a layover to Australia. What oyu would expect from Holiday Inn, clean comfortable and affordable. Staff were very helpful and friendly. Breakfast was ok and there was a lot of choice. Good hotel for a short stay or layover.

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Helpful?
Thank RM356
Julio F, Front Office Manager at Holiday Inn Los Angeles International Airport, responded to this review

Dear RM356 Thank you for you for taking the time to write a review on our hotel. I appreciate your sincere comments on our friendly staff and our clean rooms. Please do not hesitate to let our staff know about any recommendations for our breakfast. We want to strive to make everyone’s experience is “great”. We hope to see you...

Miami, Florida
Reviewed 23 September 2013

I was here for just the night. The hotel was just average,in my estimation. The room was clean and spacious. The bed was modestly comfortable. The room was rather dated,though. The staff was friendly and helpful. The rate was rather expensive for what you receive.

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Helpful?
Thank david L
IHGCare, Guest Relations Manager at Holiday Inn Los Angeles International Airport, responded to this review

Dear David L, Thank you for taking the time to write us a review regarding your recent stay. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, facilities and the location of the hotel. The feedback we receive from our valued...

Rangiora, New Zealand
Reviewed 21 September 2013

My husband and I stayed here for 1 night and was very impressed. Check in staff were very friendly and accommodating. Room was clean and spacious. Relaxed at the pool with the kids until they flew out that night. Had a nice meal in the restaurant before getting the courtesy van to the airport with the kids. For breakfast there...

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Helpful?
Thank Christine3Brian
Silver Spring, Maryland
Reviewed 21 September 2013

Agree with many others on the site, this hotel was just ok. The free internet in room did not work at all. My room was in the middle of the hall way, why am I getting such weak signal?? It's also pretty entertaining that there were people protesting against Holiday Inn early in the morning. There appear to be some...

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Helpful?
Thank MaxCat888
IHGCare, Guest Relations Manager at Holiday Inn Los Angeles International Airport, responded to this review

Dear MaxCat888, Thank you for taking the time to provide feedback on your stay. It is unfortunate issues with the WiFi prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction. Thank you again for your comments, we look forward to serving you in...

Melbourne
Reviewed 18 September 2013

We stayed here a couple of nights due to it's convenient location to LAX. Good size rooms and friendly service.We were woken very early in the morning by staff holding a protest which was very annoying. Please note I'm making no judgement on their dispute, I dont know what it was. The hotel provided a free breakfast and waived the...

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Helpful?
Thank ondama
Julio F, Front Office Manager at Holiday Inn Los Angeles International Airport, responded to this review

Thank you so much for letting us know how your stay went. We strive to exceed customer satisfaction. Although, there are some things that are out of our control such as picketing we do our best to take care of our guests while you are at your home away from home. Thank you, Julio

Reviewed 16 September 2013

This hotel is ok, the rooms are adiquate, bedding is comfortable and seem clean, the noise from the airport isnt too bad ( to be expected considering the location) however the inside walls must be paper thin as you can hear everyone coming and going. Reception staff were very pleasant, there was a porter???? No help with luggage at all....

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Helpful?
Thank Cabails
Julio F, Front Office Manager at Holiday Inn Los Angeles International Airport, responded to this review

Thank you for your review! I will be using this as a training tool for our staff. We do have bellmen, however, someone should have offered assistance with luggage. We appreciate your comments and will share them with the staff! Thank you, Julio

Melbourne, Australia
Reviewed 5 September 2013

The reservation staff were polite and that's the only thing that was good about this property!! This property is well over priced and needs a great deal of money bringing this hotel up to a reasonable standard for an international airport .The budget Ibis leaves this property far behind. The property also having Union issues with frequent demonstration's at front...

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1Thank HowardDG
Julio F, Front Office Manager at Holiday Inn Los Angeles International Airport, responded to this review

Hello and thank you for taking time to review our hotel. Holiday Inn LAX strives to provide the best service. We apologize that we fell short from that expectation. The hotel has preventative maintanance plans to keep up with the everyday wear and tear. We will review this with our Director of Engineering to ensure we fix all issues you...

Reviewed 4 September 2013 via mobile

I left my kindle fire in the room when I checked out rushing to get to a class in the hotel so hours went by the I finally left went to the airport and I realized I left it I called the hotel and told them I would come back they said there was no one to check lost and...

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Helpful?
Thank mzterry
Julio F, Front Office Manager at Holiday Inn Los Angeles International Airport, responded to this review

Thank you for the review. I understand it's always a difficult situation to be in when something is forgotten and then turned up missing. The unfortunate fact, though is that the hotel needs proof before being able to accuse an employee of taking something. I am very sorry this occured to you. We hope this message finds you well! Thank...

Miami Lakes, Florida
Reviewed 3 September 2013

The first VERY BAD experience with this hotel was the shuttle from the airport. I waited for more than an hour for pickup. When I called the hotel, the staff wasn't willing to help me with the shuttle. The standard answer was "the shuttle is on the way - about 10 minutes away". The second very bad experience: they will...

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Helpful?
Thank Hermann-FL
Julio F, Front Office Manager at Holiday Inn Los Angeles International Airport, responded to this review

Thank you for taking time to let us know about your experience with the hotel. The shuttle service, unfortunately is an out sourced company, but your comments have been relayed to them. I will use this as a training tool for my team to let them know there are other options we can give you should the shuttle be running...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
The closest full service Holiday Inn to the Los Angeles Airport with complimentary 24 hour LAX shuttle service. Our central location puts you just minutes away from “everything LA”. Come enjoy places like Disneyland, Universal Studios, Hollywood, Santa Monica, Venice Beach and all that beautiful Southern California has to offer.Stay connected with free high-speed Internet access. Maintain your exercise regimen in our state-of-the-art fitness center. Unwind at Landings Restaurant and Lounge, serving breakfast lunch and dinner, featuring California cuisine and daily specials.The Holiday Inn Los Angeles International Airport–LAX Hotel, where Kids Stay and Eat Free! Credit Card is required at check-in for all guests paying in cash at check-in or upon check-out. Credit Card is also required upon check-in for incidentals regardless if guest intends to not incur incidentals during their stay. We are a 100% Smoke Free Hotel. ... more   less 

Additional Information about Holiday Inn Los Angeles International Airport

Address: 9901 S La Cienega Blvd, Los Angeles, CA 90045-5915
Region: United States > California > Los Angeles > Westside
Price Range: $152 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Los Angeles International Airport 3*
Number of rooms: 405
Reservation Options:
TripAdvisor is proud to partner with Booking.com, HotelTravel.com, Expedia, Hotels.com, IHG, Priceline, Travelocity, Odigeo and Orbitz so you can book your Holiday Inn Los Angeles International Airport reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Los Angeles International Airport Hotel Los Angeles
Los Angeles Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Los Angeles International Airport staff and other travellers.
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Questions? Get answers from Holiday Inn Los Angeles International Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here!”
 of 5 bubbles NanF794, 22 Jun 2016 | Read review
“The views are of Mcdonalds or a gas station. Renee at the front desk was very nice and did help out by lowering the bill.”
 of 5 bubbles 68reneet, 22 Jun 2016 | Read review
“Join their IHG memberships! its free and comes with perks as well!”
 of 5 bubbles Feliciano1721, 21 Jun 2016 | Read review
“good breakfast buffet”
 of 5 bubbles jher12, 13 Jun 2016 | Read review
“Ask for an upper floor room”
 of 5 bubbles JohnMarionH, 31 May 2016 | Read review
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