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Sheraton Gateway Los Angeles

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Sheraton Gateway Los Angeles
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395 Reviews from our TripAdvisor Community

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Showing 333: English reviews
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Toronto, Canada
Reviewed yesterday NEW

I'm a Star wood member and I can't believe Sheraton puts its name on this property. 1 out of 6 elevators working. The restaurant is closed down. Would not even bring up a cork screw. Told my wife to find the bar and have it opened. Some Robot roaming around even tied up the one elevator. Stay anywhere else on...

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Helpful?
Thank hanky2
HOTEL’S FAVOURITE REVIEW
Reviewed 25 January 2017

Last night I needed a hotel close to LAX and decided to stay at this Sheraton. Though the hotel is not fancy, it is clean, and up to date. What set this stay apart from the many hotels I stay in was the service. When I checked around 10pm I asked for an early wake up call from the front...

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Helpful?
3Thank RAK350
About Hotel's Favourite Review
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

It was a pleasure to welcome you to our hotel and I’d like to thank you for taking the time to acknowledge the outstanding customer service provided by our staff. Your kind words and five-star rating are greatly appreciated and we look forward to seeing you again at the Sheraton Gateway Los Angeles Hotel the next time you are flying...

Collingwood, Canada
Reviewed 3 days ago NEW

Thank you Starwood....we use our points at this great hotel every time we arrive or depart from LAX. Convenient location, excellent staff, nice rooms and good food. Perfect for business or quick stops for travellers. And the Starwood Lounge spoils us.... We always feel we are guaranteed a good beginning or ending to our time in Palm Springs....

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Helpful?
Thank A&BOakville
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

Thank you for your loyalty to our hotel whenever you are traveling through LAX. It’s a delight to have you as frequent guests at our hotel and I’m so happy that you enjoy spending time in our Lounge and that you’re always pleased with the service provided by our exceptional staff. We look forward to welcoming you back to the...

New Orleans, Louisiana
Reviewed 3 days ago NEW

very convenient to airport. Friendly helpful staff. Nice rooms. Only downside was you could hear the planes taking off - a bit louder than i expected. Despite that I would recommend this hotel to anyone needing to be near the airport

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Helpful?
Thank Nola1952
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

It was a pleasure to have you stay with us at the Sheraton Gateway Los Angeles Hotel. I’m thrilled that you were pleased with the comfort of our rooms and the helpfulness of our friendly staff. We appreciate your recommendation and hope to welcome you back in the future. Thank you.

Chicago, Illinois
Reviewed 3 days ago NEWvia mobile

I stayed at this Sheraton for 11 days so I can give this hotel a pretty honest and fair review and I'm kind of not even sure how to rate it so here goes. The ladies who were at the front desk were polar opposites. One was super cheerful and hospitable and the other one couldn't care less about anything....

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Helpful?
Thank Sptaz33
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

Thank you for taking the time to share a detailed review of your extended visit to our hotel. I’m delighted that you enjoyed staying on our Club Level while with us for your conference and that you were pleased with our cleanliness and the amenities we offer, such as our pool and fitness center. I’m sorry that you were not...

New Orleans, Louisiana
Reviewed 4 days ago NEW

The hotel and room are fine and clean but you would expect that for the price. We had dinner and breakfast there and both meals were nice served by friendly waiting staff. Not impressed at all by the service desk staff, so unfriendly and, frankly, rude. To add injury to insult, we've since been charged on our credit card DESPITE...

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Helpful?
Thank liandle932
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

While it’s a delight to know that you were pleased with your time at our hotel and enjoyed dining at our on-site restaurant, it’s disheartening to hear that you are experiencing a billing error after you have checked out. Please reach out to our hotel directly and a member of our team will be more than happy to discuss this...

Portland
Reviewed 5 days ago NEWvia mobile

We waited over 20 minutes for the shuttle. I called and they said it ran every 15. We had to wait for 3 elevators to fill before we got onto one. Then we hear that they were some "still broken." Great a 15 floor hotel with broken elevators. Our first room had cocktails someone left behind and you could tell...

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Helpful?
Thank SDFlipFlops
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

We apologize for the maintenance being done to one of our elevators during your recent stay and for any inconvenience this may have caused you. I’m disheartened to read about the housekeeping issues you happened upon while you were with us. This is not typical for our hotel and I greatly appreciate you sharing this feedback with us. I’m delighted...

Toronto, Canada
Reviewed 6 days ago NEW

First let me say the room was very clean and everything you expect when staying at a Sheraton hotel. I don't think I would ever stay at this hotel again however. Upon arrival we asked for the wifi code and were told it was not included. I Showed them our booking which stated "Free Wifi Included" and was told that...

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Helpful?
Thank jdb580
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

We appreciate you taking the time to share your experiences with us. Although you were pleased with your room and the cleanliness of our property, we’re disheartened that your stay was not all that you had hoped for. We regret that you were not happy with our Wi-Fi and parking procedures. Your feedback will be shared with our team for...

Santa Maria, California
Reviewed 1 week ago

WOW, what my husband and our son just had a phenomenal dinner at Lobby Bar! Our server Kevin was super friendly...my husband ordered an aviation cocktail and Kevin said it was great. I got a martini that was very good too, it had Absolute Mandarin, but I can't remember the name. When it came time to order, Kevin suggested a...

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Helpful?
Thank egromfin
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

It was a pleasure to welcome you to our hotel and I’m thrilled that your family had a great time dining at our lobby bar. It’s always wonderful to know that our guests were pleased with the preparation of their meal, but it’s your kind words about the outstanding service you received that truly make me happy. I will be...

Pennsylvania
Reviewed 1 week ago via mobile

I have stayed at the Sheraton Gateway numerous times and one thing does not change...customer service. I really don't care if a place is that great or that bad. I'm usually pretty indifferent, but this place sure goes out of their way to make sure that you are happy. I got into LA early and was expecting to wait for...

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Helpful?
Thank GrizzzzlyBear
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

Thank you for your continued loyalty to our hotel whenever you are traveling to the LA area. It is wonderful to read that it’s the outstanding customer service provided by our staff that keeps you coming back time after time. I will be sure to pass your compliments long to Rob for his exceptional hospitality. It’s always a pleasure to...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Gateway Los Angeles Hotel is a sophisticated, high-tech accommodation with resort-style amenities. Near LAX, Santa Monica, and the Rose Bowl, our hotel has 50,000 sq ft of meeting space ... more   less 

Additional Information about Sheraton Gateway Los Angeles

Address: 6101 W. Century Blvd, Los Angeles, CA 90045-5310
Region: United States > California > Los Angeles > LAX Area , Westside
Price Range: $222 - $377 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Gateway Los Angeles 4*
Number of rooms: 802
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Agoda, Reservation Counter and Despegar.com so you can book your Sheraton Gateway Los Angeles reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Gateway Los Angeles Hotel Los Angeles
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#19 Green Hotel in Los Angeles
#25 Luxury Hotel in Los Angeles
#43 Business Hotel in Los Angeles
#55 Romantic Hotel in Los Angeles
#62 Family Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Gateway Los Angeles staff and other travellers.
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Questions? Get answers from Sheraton Gateway Los Angeles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Upper floor west view. Free Wifi for SPG gold and platinum.”
 of 5 bubbles bbchea, 18 Mar 2017 | Read review
“Not on the runway side”
 of 5 bubbles lize171, 12 Mar 2017 | Read review
“all the room are good”
 of 5 bubbles 876rajeshs, 12 Mar 2017 | Read review
“Ask for a view of the airport if you're an av-geek”
 of 5 bubbles eg450, 6 Mar 2017 | Read review
“Ask for a room facing east if you want to reduce the plane noise.”
 of 5 bubbles 46SueK, 3 Mar 2017 | Read review
5 of 5