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Hilton Los Angeles/Universal City

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Traveller (1438)
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Panoramas (40)
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Certificate of Excellence
About
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Gold level
Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Gold level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located steps from Universal Studios Hollywood and CityWalk Los Angeles.
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Property amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Banquet Room
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Paid Internet
Paid Wifi
Public Wifi
Wheelchair Access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Park View
Family
HOTEL CLASS
Hotel links
Visit hotel website
Hotel deals
Location
Full view
100Great for walkers
Grade: 100 out of 100
71Restaurantswithin 0.5 km
47Attractionswithin 0.5 km
4,506Reviews
1,934Photos
159Q+A
100Room tips
Traveller rating
  • 1,880
  • 1,529
  • 678
  • 243
  • 177
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Popular mentions
We spent two nights here December 25th and 26th. First of all I thought I did research and even though I am a HH member I thought I had to purchase the package deal from Universal studios to get into the park early. I was wrong, so since I booked it through Universal and not
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Response from HiltonUniversal, Manager at Hilton Los Angeles/Universal City
Responded yesterday
Dear 250MarikoC, Thank you for your recent review., I want to apologize for the lack of customer service you received. It is uncharacteristic of our hotel and team members to not be fully aware of our surroundings and on the shuttle that Universal Studios provides. It is true that Hilton will not allow us to give third-party website booking points or other benefits. In fact, if those guest are discovered to have received points during a non-Hilton booked stay they will be removed from your account. For this reason, we chose to notify the guest at the time of check-in so there will be no confusion. Again I am truly sorry for how you felt treated during your stay and we do hope to see you at our hotel again in the future. Best regards, Angie M., Marketing Manager
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Hotel's Favourite
A standout was Roxanne at the front desk. She took excellent care of our family. We asked to change rooms shortly after check-in due to a guest next door and their small dog. Roxanne was able to get us a new room, same view, and also provide additional bedding and blankets for
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Review collected in partnership with Hilton Hotels & Resorts
Response from HiltonUniversal, Manager at Hilton Los Angeles/Universal City
Responded 4 weeks ago
Dear Travis, Thank you for taking the time aside to write a review regarding your recent stay here at Hilton Universal  in such glowing terms. All of the Hilton Universal team are happy to read that we exceeded your expectations with the hotel and the service received. It’s our top priority to go above and beyond for our guests and we’re glad that our team could be so helpful and attentive. I am so happy that we managed to contribute to a memorable experience in the Universal City area and that you enjoyed all aspects of your stay with us. Our aim is to impress each and every one of our guests and I am happy to know that we succeeded in your case. We look forward to your return in the near future! Angie M., Marketing Manager
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We visited this hotel early January and stayed for a period of 7 nights. The service was absolutely shocking!! Check in has long ques and the staff at check are not the friendliest. No smiles or anything to do with the personal touch. It feels like the staff are trained to
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Response from HiltonUniversal, Manager at Hilton Los Angeles/Universal City
Responded 2 days ago
Dear Pranisha108, Thank you for your recent feedback. I apologize you had a disappointing experience with our property and our staff. Our staff are trained to not only be friendly, but treat every guest with respect and to ensure that we exceed expectations. I will look into our safety certificate and let our managment team know as we care for everyones safety. We hope you give us another opportunity in the near future. Best regards, Angie M., Marketing Manager
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We had a problem with our original room, which maintenance couldn’t repair, so they said they would find us another room and send the key cards up to us. We did offer to go down and pick up the cards, but they kept telling us they were on their way...... nearly 2 hours later we
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I stayed here just before Xmas. Came to see the Christmas lites. The hotel was in great shape. They upgraded my room to a suite. Big, roomy and very clean. Good food, had my breakfast in my room. Great service, The help was very friendly and helpful. To get to Universal studios
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Another view from room 1565
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123456153
As of today, the shuttle service starts at 7:45am and comes again in about 30 minutes. Your whole family will enjoy the Wizarding World!
1 vote
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Hi Darci., The early entry for the theme park is through the theme park themselves. You can choose to buy your ticket with us or online.
0 votes
Does this hotel have a breakfast buffet?
Yes it does. If you’re a gold member is free, but only the continental breakfast. It doesn’t include the hot stuff (eggs, bacon, potatoes, etc). Not sure what the cost of the full buffet is.
0 votes
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There are plenty of affordable breakfast options for you and your family in the Hollywood area. There is a subway that can take you from Universal City Walk to Hollywood. The train ride is only about 10 minutes and it drops you off right under the Kodak/Chinese theater. I would download the Yelp app and search restaurant around the are. IHOP and Denny’s are a good option, but Mexican food is a great choice for breakfast, lunch or dinner! Let me know if this helps. If you have any other questions you can shoot me a message via FB or messenger.
1 vote
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Hello! You can email reservation.huc @ hiltonuniversal . com
0 votes
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12345632
"Universal view"
"Book a Universal view room. Worth the extra cost when staying multiple days."
"you can ask for a room with the theme park view"
"ask for renovated higher floors"
"Corner rm on the 14th was lovely. Long windows down one side and about 2ft on the other. TV was far from bed."
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12345620
PRICE RANGE
US$232 - US$355 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton los angeles / universal city hotel los angeleshilton universal cityuniversal hiltonlos angeles hilton
LOCATION
United StatesCaliforniaLos AngelesCentral L.A
NUMBER OF ROOMS
495
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