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We booked this hotel for 4 nights arrived on 16Feb18. The 1st night was ok because it was kind a warm outside. The 2nd night the weather turn a bit cold so we cranked the thermostat to 72F but no warm air. I called the...More
Thank PTI M
Response from HiltonUniversal, Marketing Manager at Hilton Los Angeles/Universal CityResponded 2 days ago
Dear Guest, Thank you for taking the time in leaving us a review and feedback on your experience with us. We apologize for the miscommunication and that we were not able to provide you with the quality of services you deserve. This is uncharacteristic of...More
When trying to decide on a hotel that we have not previously visited, I read the negative reviews first. The negative reviews for this property are very negative indeed, some of which are so recent that so I considered the Sheraton next door, but it...More
6 Thank Dean M
Response from HiltonUniversal, Marketing Coordinator at Hilton Los Angeles/Universal CityResponded 26 December 2017
Thank you for taking the time in leaving us a review on your stay. We are happy to learn you had a great time with us and experience with our friendly and helpful team members!
We are glad you decided to stay with...More
Everyone we encountered at the hotel gave us excellent service. didn’t like the extra $25 to check in early even though the room was ready but we just wanted to get settled to head over to the park. The shuttle service was awesome and all...More
1 Thank debistalteri
Response from HiltonUniversal, marketing manager at Hilton Los Angeles/Universal CityResponded 3 days ago
Thank you for taking the time in recognizing our hotel, we are glad to learn you encountered our friendly and helpful staff members and that you had a great stay overall! Exceeding our guests expectations is very important to us and we are...More
Stayed here for 2 nights last month, rooms are very expensive for what you get, that's not to say they are bad, as they are not, they are just dated and need a refresh.
All staff were really nice and the bar service was fast....More
Response from HiltonUniversal, Marketing Manager at Hilton Los Angeles/Universal CityResponded 6 days ago
Thank you for taking the time in leaving us a review on your stay and experience with both our hotel and Cafe Sierra. We appreciate your concerns about our rooms, at the moment we are renovating our rooms for them to look top...More
We stayed here whilst visiting Universal Studios for the day. Hotel is perfect for visiting Universal, approx 10 minute walk to the gates of the park/citywalk. Hotel staff very friendly, check in was very efficient and prompt. Our room had an amazing view of Universal...More
Thank Luke H
Response from HiltonUniversal, Marketing Manager at Hilton Los Angeles/Universal CityResponded 1 week ago
Dear Luke H,
Thank you for taking the time in leaving us a review on your stay here with us at Hilton Los Angeles Universal City! Thank you for recognizing our friendly staff. We are glad to learn that check in was a breeze and...More