Hilton Los Angeles/Universal City

4.0

Very good

4,593 reviews

Location

Cleanliness

Service

Value

Certificate of Excellence

GreenLeaders Gold level

Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Gold level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located steps from Universal Studios Hollywood and CityWalk Los Angeles.

Full view

Property amenities

Pool

Restaurant

Room service

Fitness Centre with Gym / Workout Room

Banquet Room

Business Centre with Internet Access

Concierge

Conference Facilities

Dry Cleaning

Heated pool

Hot Tub

Laundry Service

Meeting rooms

Multilingual Staff

Non-smoking hotel

Outdoor pool

Paid Internet

Paid Wifi

Public Wifi

Wheelchair Access

Room features

Air conditioning

Refrigerator in room

Accessible rooms

Family Rooms

Non-smoking rooms

Suites

Good to know

HOTEL STYLE

Park View

Safe

HOTEL CLASS

Hotel links

Visit hotel website

Hotel deals

Full view

100Great for walkers

55Restaurantswithin 0.5 km

47Attractionswithin 0.5 km

Contact

555 Universal Hollywood Drive, Los Angeles, CA 91608-1001

+1 800-445-8667

Getting there

Bob Hope Airport7 km

Los Angeles Intl Airport22 km

Universal City/Studio City7 min

See all nearby hotels

Nearby restaurants

Karl Strauss Brewing Company

5 minAmerican

Three Broomsticks

6 minAmerican

See all nearby restaurants

Nearby attractions

Universal Studios Hollywood

7 minAmusement & Theme Parks

The Wizarding World of Harry Potter

6 minPoints of Interest & Landmarks

Universal CityWalk Hollywood

6 minShopping Malls

The Baked Potato

6 minJazz Bars

See all nearby attractions

4,593Reviews

2,007Photos

164Q+A

100Room tips

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Popular mentions

Great Hilton

This is a great Hilton. The location is outstanding for Universal. The staff here is wonderful and the property is gorgeous. Our diamond upgraded room was very nice, great bed. Breakfast in Cafe Sierra was delicious and the service was great, ours was complimentary as…

Date of stay: March 2019

Response from HiltonUniversal, Manager at Hilton Los Angeles/Universal City

Responded today

Dear Bobbywells, Thank you for taking the time in leaving us a review on your stay. We appreciate the wonderful words and compliments. Our team works hard to deliver the customer service our guests deserve and I am glad to read that we did just that. We look forward to having you back into our hotel in the near future! Angie M., Marketing Manager

Hotel's Favourite

Greatly Exceeded Expectations!

First visit to a Hilton in a long time, did not know what to expect and was not expecting much. Big surprise, very nice property, exceptional people, great value! I'd like to mention some people by name- Jovita, Tina, Jeanette, Violetta, and especially Atefeh! Just awesome,…

Date of stay: January 2019

Response from HiltonUniversal, Manager at Hilton Los Angeles/Universal City

Responded Jan. 16, 2019

Thank you for taking a moment from your busy schedule to share your experience! . I am pleased to see that you enjoyed your stay. Thank you for recognizing the friendly and helpful service of our hotel staff . We look forward to welcoming you back to our property in the not too distant future. Angie M., Marketing Manager

Poor Checkin

Upon checkin at 4:00 PM, room not available. Told to wait for a digital message. No message after one hour. Finally confronted desk clerk and room still not available. After much debate finally found a different room. No offer of compensation for inconvenience. Steer clear of…

Review collected in partnership with Hilton Hotels & Resorts

Date of stay: March 2019

Response from HiltonUniversal, Manager at Hilton Los Angeles/Universal City

Responded yesterday

We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again. Please contact me directly if you would like to further discuss your stay and the issues you encountered. Sincerely, Angie M., Marketing Manager amelchiade@hiltonuniversal.com

Spring Fest Trip

Check in time was at 4p but room was not ready until 4:30p. When we got up to our room it was still dirty smh; there was hair on the bathroom counter, pistachios shells & razor blade covers on the floor. It was definitely it worth the money we paid.

Date of stay: March 2019

Response from HiltonUniversal, Manager at Hilton Los Angeles/Universal City

Responded yesterday

We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback and we hope you will consider staying with us again Sincerely, Angie M., Marketing Manager

Universal Studios Hollywood visit

Excellent service as usual with Hilton brand, great hotel. Full breakfast was a little expensive at 30 dollars per person. Room was very clean and comfortable, pool area clean and great for kids. Parking was also a bit expensive, 28 dollars plus tax per night.

Review collected in partnership with Hilton Hotels & Resorts

Date of stay: March 2019

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