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Hilton Los Angeles/Universal City

4,022 reviews
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Traveller (1245)
Room & Suite (748)
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Overview
  • Excellent43%
  • Very good34%
  • Average15%
  • Poor5%
  • Terrible3%
Travellers talk about
“city walk”(333 reviews)
“theme park”(161 reviews)
“alcove room”(53 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
Offers from Hilton Los Angeles/Universal City
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (4,022)Write a Review
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1,453
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Show reviews that mention
All reviewscity walktheme parkalcove roomcafe sierravisiting universalexecutive floorfree shuttleself parkingbreakfast buffetroom serviceper dayhollywood hillsshuttle servicemetro stationwalk of famecitywalkstudio
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1 - 5 of 3,539 reviews
Reviewed 3 days ago

We booked this hotel for 4 nights arrived on 16Feb18. The 1st night was ok because it was kind a warm outside. The 2nd night the weather turn a bit cold so we cranked the thermostat to 72F but no warm air. I called the...More

Thank PTI M
Response from HiltonUniversal, Marketing Manager at Hilton Los Angeles/Universal CityResponded 2 days ago

Dear Guest, Thank you for taking the time in leaving us a review and feedback on your experience with us. We apologize for the miscommunication and that we were not able to provide you with the quality of services you deserve. This is uncharacteristic of...More

Hotel's Favourite
Reviewed 22 December 2017

When trying to decide on a hotel that we have not previously visited, I read the negative reviews first. The negative reviews for this property are very negative indeed, some of which are so recent that so I considered the Sheraton next door, but it...More

6  Thank Dean M
Response from HiltonUniversal, Marketing Coordinator at Hilton Los Angeles/Universal CityResponded 26 December 2017

Dear Dean, Thank you for taking the time in leaving us a review on your stay. We are happy to learn you had a great time with us and experience with our friendly and helpful team members! We are glad you decided to stay with...More

Reviewed 6 days ago via mobile

Everyone we encountered at the hotel gave us excellent service. didn’t like the extra $25 to check in early even though the room was ready but we just wanted to get settled to head over to the park. The shuttle service was awesome and all...More

1  Thank debistalteri
Response from HiltonUniversal, marketing manager at Hilton Los Angeles/Universal CityResponded 3 days ago

Dear debistalteri, Thank you for taking the time in recognizing our hotel, we are glad to learn you encountered our friendly and helpful staff members and that you had a great stay overall! Exceeding our guests expectations is very important to us and we are...More

Reviewed 1 week ago

Stayed here for 2 nights last month, rooms are very expensive for what you get, that's not to say they are bad, as they are not, they are just dated and need a refresh. All staff were really nice and the bar service was fast....More

Thank gavvygavster1978
Response from HiltonUniversal, Marketing Manager at Hilton Los Angeles/Universal CityResponded 6 days ago

Dear gavvygavster1978, Thank you for taking the time in leaving us a review on your stay and experience with both our hotel and Cafe Sierra. We appreciate your concerns about our rooms, at the moment we are renovating our rooms for them to look top...More

Reviewed 1 week ago via mobile

We stayed here whilst visiting Universal Studios for the day. Hotel is perfect for visiting Universal, approx 10 minute walk to the gates of the park/citywalk. Hotel staff very friendly, check in was very efficient and prompt. Our room had an amazing view of Universal...More

Thank Luke H
Response from HiltonUniversal, Marketing Manager at Hilton Los Angeles/Universal CityResponded 1 week ago

Dear Luke H, Thank you for taking the time in leaving us a review on your stay here with us at Hilton Los Angeles Universal City! Thank you for recognizing our friendly staff. We are glad to learn that check in was a breeze and...More

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About
Awards & Recognition
GreenLeaders Gold level
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$240 - US$460 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Green Hotel in Los Angeles
#23 Family Hotel in Los Angeles
#33 Romantic Hotel in Los Angeles
#54 Business Hotel in Los Angeles
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$240 - US$460 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Green Hotel in Los Angeles
#23 Family Hotel in Los Angeles
#33 Romantic Hotel in Los Angeles
#54 Business Hotel in Los Angeles
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1245)
Room & Suite (748)
Pool & Beach (126)
Dining (80)
Amenities (40)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
CKW71
18 February 2018|
Answer
Response from LynNetterBug | Reviewed this property |
I was there in December and January, the pool was open and renovations were completed.
0
Votes
e f
9 February 2018|
AnswerShow all 4 answers
Response from LynNetterBug | Reviewed this property |
Yes, it's not bad for a sofa bed; best for kids or young adults though. Those of us with bad backs, not so much.
0
Votes
Sta3055
3 February 2018|
Answer
Response from HiltonUniversal | Property representative |
Hello, We do provide guest laundry at a cost. If you would like more information on pricing, you can email or call the hotel directly or ask during check-in at the hotel! We hope to see you soon!
0
Votes
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Room Tips
"Rooms are cold in winter months"
Read review
"Ask for a high floor for great views!"
Read review
"The higher floors, and corner Kind rooms have a great view overlooking the Hollywood area."
Read review
"Ask for a room that overlooks Universal Studios, well worth it"
Read review
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