Hilton Los Angeles/Universal City

4.0

Very good

4,506 reviews

Location

Cleanliness

Service

Value

Certificate of Excellence

GreenLeaders Gold level

Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Gold level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located steps from Universal Studios Hollywood and CityWalk Los Angeles.

Full view

Property amenities

Pool

Restaurant

Room Service

Fitness Centre with Gym / Workout Room

Banquet Room

Business Centre with Internet Access

Concierge

Conference Facilities

Dry Cleaning

Heated pool

Hot Tub

Laundry Service

Meeting Rooms

Multilingual Staff

Non-Smoking Hotel

Outdoor pool

Paid Internet

Paid Wifi

Public Wifi

Wheelchair Access

Room features

Accessible rooms

Air Conditioning

Family Rooms

Non-Smoking Rooms

Refrigerator in room

Suites

Good to know

HOTEL STYLE

Park View

Family

HOTEL CLASS

Hotel links

Visit hotel website

Hotel deals

Full view

100Great for walkers

71Restaurantswithin 0.5 km

47Attractionswithin 0.5 km

Contact

555 Universal Hollywood Drive, Los Angeles, CA 91608-1001

+1 855-605-0316

Getting there

Bob Hope Airport7 km

Los Angeles Intl Airport22 km

Universal City/Studio City7 min

See all nearby hotels

Nearby restaurants

Karl Strauss Brewing Company

5 minAmerican

Three Broomsticks

6 minAmerican

See all nearby restaurants

Nearby attractions

Universal Studios Hollywood

7 minAmusement & Theme Parks

The Wizarding World of Harry Potter

6 minPoints of Interest & Landmarks

Universal CityWalk Hollywood

6 minShopping Malls

Harry Potter and the Forbidden Journey

6 minFun & Games

See all nearby attractions

4,506Reviews

1,934Photos

159Q+A

100Room tips

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Popular mentions

Location is a plus but THATS ALL!

We spent two nights here December 25th and 26th. First of all I thought I did research and even though I am a HH member I thought I had to purchase the package deal from Universal studios to get into the park early. I was wrong, so since I booked it through Universal and not…

Date of stay: December 2018

Response from HiltonUniversal, Manager at Hilton Los Angeles/Universal City

Responded yesterday

Dear 250MarikoC, Thank you for your recent review., I want to apologize for the lack of customer service you received. It is uncharacteristic of our hotel and team members to not be fully aware of our surroundings and on the shuttle that Universal Studios provides. It is true that Hilton will not allow us to give third-party website booking points or other benefits. In fact, if those guest are discovered to have received points during a non-Hilton booked stay they will be removed from your account. For this reason, we chose to notify the guest at the time of check-in so there will be no confusion. Again I am truly sorry for how you felt treated during your stay and we do hope to see you at our hotel again in the future. Best regards, Angie M., Marketing Manager

Hotel's Favourite

Universal City Location

A standout was Roxanne at the front desk. She took excellent care of our family. We asked to change rooms shortly after check-in due to a guest next door and their small dog. Roxanne was able to get us a new room, same view, and also provide additional bedding and blankets for…

Review collected in partnership with Hilton Hotels & Resorts

Date of stay: December 2018

Response from HiltonUniversal, Manager at Hilton Los Angeles/Universal City

Responded 4 weeks ago

Dear Travis, Thank you for taking the time aside to write a review regarding your recent stay here at Hilton Universal in such glowing terms. All of the Hilton Universal team are happy to read that we exceeded your expectations with the hotel and the service received. It’s our top priority to go above and beyond for our guests and we’re glad that our team could be so helpful and attentive. I am so happy that we managed to contribute to a memorable experience in the Universal City area and that you enjoyed all aspects of your stay with us. Our aim is to impress each and every one of our guests and I am happy to know that we succeeded in your case. We look forward to your return in the near future! Angie M., Marketing Manager

An absolute disappointment!

We visited this hotel early January and stayed for a period of 7 nights. The service was absolutely shocking!! Check in has long ques and the staff at check are not the friendliest. No smiles or anything to do with the personal touch. It feels like the staff are trained to…

Date of stay: January 2019

Response from HiltonUniversal, Manager at Hilton Los Angeles/Universal City

Responded 2 days ago

Dear Pranisha108, Thank you for your recent feedback. I apologize you had a disappointing experience with our property and our staff. Our staff are trained to not only be friendly, but treat every guest with respect and to ensure that we exceed expectations. I will look into our safety certificate and let our managment team know as we care for everyones safety. We hope you give us another opportunity in the near future. Best regards, Angie M., Marketing Manager

Fabulous upgrade

We had a problem with our original room, which maintenance couldn’t repair, so they said they would find us another room and send the key cards up to us. We did offer to go down and pick up the cards, but they kept telling us they were on their way...... nearly 2 hours later we…

Date of stay: December 2018

Great Place/Great stay

I stayed here just before Xmas. Came to see the Christmas lites. The hotel was in great shape. They upgraded my room to a suite. Big, roomy and very clean. Good food, had my breakfast in my room. Great service, The help was very friendly and helpful. To get to Universal studios…

Date of stay: December 2018

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We bought tickets through Universal, so we are allowed to enter the park (Harry Potter) early, at 8:30 am, on the day we're going (official park opening is at 9:00 am that day). Would the shuttle run early that day to accommodate those who can enter early?

As of today, the shuttle service starts at 7:45am and comes again in about 30 minutes. Your whole family will enjoy the Wizarding World!

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Is early entry to Universal/Harry Potter only for those who book a package through Universal or for all guests, including those who book through Hilton?

Hi Darci., The early entry for the theme park is through the theme park themselves. You can choose to buy your ticket with us or online.

Does this hotel have a breakfast buffet?

Yes it does. If you’re a gold member is free, but only the continental breakfast. It doesn’t include the hot stuff (eggs, bacon, potatoes, etc). Not sure what the cost of the full buffet is.

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Hi, my family and I (kids aged 13 and 10) will be staying here next August and I'm looking for fairly cheap breakfast options and also evening meal options? Having never visited LA before, I'm pretty clueless. Thanks

There are plenty of affordable breakfast options for you and your family in the Hollywood area. There is a subway that can take you from Universal City Walk to Hollywood. The train ride is only about 10 minutes and it drops you off right under the Kodak/Chinese theater. I would download the Yelp app and search restaurant around the are. IHOP and Denny’s are a good option, but Mexican food is a great choice for breakfast, lunch or dinner! Let me know if this helps. If you have any other questions you can shoot me a message via FB or messenger.

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Best email to get someone on at the hotel? (Rather than calling) regarding a reservation Thanks!

Hello! You can email reservation.huc @ hiltonuniversal . com

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