This is a great Hilton. The location is outstanding for Universal. The staff here is wonderful and the property is gorgeous. Our diamond upgraded room was very nice, great bed. Breakfast in Cafe Sierra was delicious and the service was great, ours was complimentary as…
First visit to a Hilton in a long time, did not know what to expect and was not expecting much. Big surprise, very nice property, exceptional people, great value! I'd like to mention some people by name- Jovita, Tina, Jeanette, Violetta, and especially Atefeh! Just awesome,…
Upon checkin at 4:00 PM, room not available. Told to wait for a digital message. No message after one hour. Finally confronted desk clerk and room still not available. After much debate finally found a different room. No offer of compensation for inconvenience. Steer clear of…
Check in time was at 4p but room was not ready until 4:30p. When we got up to our room it was still dirty smh; there was hair on the bathroom counter, pistachios shells & razor blade covers on the floor. It was definitely it worth the money we paid.
Excellent service as usual with Hilton brand, great hotel. Full breakfast was a little expensive at 30 dollars per person. Room was very clean and comfortable, pool area clean and great for kids. Parking was also a bit expensive, 28 dollars plus tax per night.
"Highly recommend a corner room that overlooks the park."
"Ask for higher floor for views"
"Ask for your preference at Check-in. If they can be helpful, they will be."
"Don't get floor 2. This is below the main lobby level and rooms look out onto service areas. Other floors should be fine."
"You might consider a higher floor in that it provides beautiful views."