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We had a two day stay at this property. Although a short walk from the Universal gates not for the faint hearted. It is pretty much an uphill climb to get to it. We did it once and decided to take advantage of the shuttle...More
First of all, let me say that the staff here is amazing. They are attentive, courteous, polite, professional, and go above and beyond to welcome guests- and THEY ALWAYS HAVE A SMILE.
Yolanda, at the front desk, has been amazing every single time I have...More
2 Thank smaffucci
Response from HiltonUniversal, Manager at Hilton Los Angeles/Universal CityResponded 3 weeks ago
Thank you for taking the time aside to write a review regarding your recent stay here at Hilton Universal in such glowing terms.
All of the Hilton Universal team are happy to read that we exceeded your expectations with the hotel and the...More
I originally reserved a room at the Sheraton next door to the Hilton but then cancelled that after I read so many low rated reviews. I'm really glad I did! The Hilton was more expensive but it was clean, the staff were very nice and...More
Right Next to Universal Studios, Walk in & out of the Park, Don't need a car if All your going to do is Universal Studios, Hotel Price Is Very Much the Same As Everybody else,Food Is Just OK for the Money, Better off at City...More
The check-in was disorganized and we were late arrivals. I can only imagine if you're there during peak hours. We were called at 8:00 a.m. on departure day to remind us to check out. When we went to the front desk we received a smile...More
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Thank A TripAdvisor Member
Response from HiltonUniversal, Manager at Hilton Los Angeles/Universal CityResponded 2 days ago
Thank you for taking the time in leaving us a review on your stay. I apologize for the issues you encountered during check-in and for getting a call at 8 AM. I will be sure to follow up with our management team to...More
You get standard breakfast and I think to have full cooked breakfast is extra 10 or 15 dollars. We found the basic breakfast enough for us but many guests paid extra, they ask you each morning if you want to upgrade when... More
You get standard breakfast and I think to have full cooked breakfast is extra 10 or 15 dollars. We found the basic breakfast enough for us but many guests paid extra, they ask you each morning if you want to upgrade when they seat you in the restaurant. Loved staying here. I booked direct with Hilton as was cheaper than online booking places and doing direct you get the breakfast included and we got upgraded to executive level with online deal. They also do not take deposit and we could cancel up to week before with no fee.