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Hilton Los Angeles/Universal City

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3,271 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Los Angeles/Universal City
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Showing 2,869: English reviews
Bangkok, Thailand
Reviewed 6 days ago NEW

nice view room has enough space to accomodate our family of 4 person with 7 big luggages convenient to go to Universal Studio Hollywood by hotel's complimentary bus staffs are friendly and willing to help

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank nuntytunty
Auckland, New Zealand
Reviewed 1 week ago

Super happy. All the staffs are really really good and friendly. I will recommend this hotel. Keep it up. Room nice and cozy . Happy to stay here again on our next holiday . A nice experienced for your family.

Review collected in partnership with Hilton Hotels & Resorts
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Thank ramirandjujd
Davao, Philippines
Reviewed 1 week ago

Stay away. After a 10-night stay I made a bullet list in my mind of why my feeling about the experience was negative and it was embarrassingly long. When I was checking out I waited for the obligatory "so how was your stay" so I could properly ventilate, also considering my hhnors status and length of stay. It never came!...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank edwardbF8592PJ
HiltonUniversal, Director of Sales at Hilton Los Angeles/Universal City, responded to this review

Greetings Edward: I sincerely apologize that we did not ask you "how was your stay". It is very concerning that our team member did not follow our standards of service and I am very concerned that you had a negative view of your stay. Your loyalty and feedback is very important and I would like to hear from you. Please...

Glendale, United States
Reviewed 1 week ago

The closeness to the theme park is great; however, when we went (early Jan. 2017) the lobby was under renovation and the elevator wait time was comical…5-10min. at times. (And when one finally showed it was crowded to the point you couldn't get on sometimes.) We went to breakfast our last day and came back around 9:30am and our key...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank M9052KTjohnn
HiltonUniversal, Director of Sales at Hilton Los Angeles/Universal City, responded to this review

Thank you for sharing your feedback and we are disappointed to hear that you did not experience a great stay. We strive to provide exceptional service and I apologize that you experience a problem with the elevators, television and key card. Please contact me so I can follow-up on your concerns. Best regards, Cynthia Ordyke, Director of Sales and Marketing

Worcester Park, United Kingdom
Reviewed 1 week ago

A surprisingly good hotel excellent for the universal studios only a small walk away. The hotel is friendly for families and provides all the amenities for a comfortable stay. The lobby area was under renovation but did not hinder the stay. We had the american style breakfast which was ample and the choice was good.We had a corner room on...

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Helpful?
Thank Mike D
Sacramento, United States
Reviewed 1 week ago

We had a corner king room which was very spacious and had a view of Universal Studios which was the reason we were there. The room was very clean and quiet. The bed was really comfortable and I slept well (which I usually don't when away from home). The hide-a-bed was quite comfy as well for my daughter. Easy to...

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Thank Karen H
Telford
Reviewed 1 week ago

We stayed here as we had an early entrance to Harry Potter at Universal Studios at 8am the next day. We drove here the night before and you even though you pay a little extra for secure underground parking , you can leave your car until 6pm on day of check out. We checked in and took the free bus...

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Thank SianTelford
Hoboken, New Jersey
Reviewed 1 week ago

Stayed here for the Rose Bowl in January 2017. The hotel was nice, clean and the lobby was under renovation, but that didn't hinder the experience. Didn't get to use the pool as it was cold during the 1st week of January, so didn't even see it. There is no indoor pool on site. The rooms were clean and comfortable....

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1Thank cancungirl1999
San Francisco, California
Reviewed 1 week ago via mobile

Stayed at the Hilton Universal during new years eve weekend. If you're a HH member, you are kindly greeted when you arrive. That's what I expect from Hilton properties. I was given a voucher for a free Peet's coffee/tea and two bottled waters for silver status. It's these little things that makes you feel special. Every Hilton worker I encountered...

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Thank Gwen K
San Diego, California
Reviewed 2 weeks ago via mobile

Brought the family here to spend New Years weekend at Universal Studios. Hotel is a great choice because you can walk to the theme park and City Walk. It was a cold and rainy day so we went back to the room to shower and warm up and ordered room service. Server was great and they gave us New Years...

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Thank SNR8
HiltonUniversal, Director of Sales at Hilton Los Angeles/Universal City, responded to this review

Happy New Year and thank you for sharing your experience! We are so grateful that you chose to celebrate with us and I will be sharing your review with our team. We apologize for the check-in line and I promise this will improve with the completion of our new front desk renovation. We are using a temporary station and unfortunately...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Gold level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located steps from Universal Studios Hollywood and CityWalk Los Angeles. ... more   less 

Additional Information about Hilton Los Angeles/Universal City

Address: 555 Universal Hollywood Drive, Los Angeles, CA 91608-1001
Region: United States > California > Los Angeles > Central L.A
Price Range: $291 - $451 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Los Angeles/Universal City 3.5*
Number of rooms: 495
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Priceline and TripOnline SA so you can book your Hilton Los Angeles/Universal City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Los Angeles / Universal City Hotel Los Angeles
Hilton Universal City
Universal Hilton
Los Angeles Hilton
Hotel Style:
#7 Green Hotel in Los Angeles
#29 Family Hotel in Los Angeles
#34 Romantic Hotel in Los Angeles
#55 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Los Angeles/Universal City staff and other travellers.
78 questions
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Questions? Get answers from Hilton Los Angeles/Universal City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Universal View room is like a corner room”
 of 5 bubbles ourtravfam, 17 Jan 2017 | Read review
“Ask for a corner room”
 of 5 bubbles miked408, 9 Jan 2017 | Read review
“Ask for a room with a view”
 of 5 bubbles cancungirl1999, 7 Jan 2017 | Read review
“Go Up, ofr the view”
 of 5 bubbles 286chuckc, 5 Jan 2017 | Read review
“3rd floor was quiet and didn't have to access the elevators, also had a pool view”
 of 5 bubbles SienasMom, 4 Jan 2017 | Read review
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