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Hilton Los Angeles/Universal City

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Traveller (1297)
Room & Suite (754)
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Overview
  • Excellent43%
  • Very good34%
  • Average15%
  • Poor5%
  • Terrible3%
Travellers talk about
“city walk”(330 reviews)
“theme park”(138 reviews)
“alcove room”(52 reviews)
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Additional information
Offers from Hilton Los Angeles/Universal City
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Los Angeles/Universal City
Special Offer: Double Points, Every Stay
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Rooms
Jun. 4Jun. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (4,149)
There are newer reviews for Hilton Los Angeles/Universal City
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Traveller rating
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1,508
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1,091 - 1,095 of 3,654 reviews
Reviewed August 7, 2016 via mobile

Stayed for 4 nights in July. After a 14 hr flight from Australia asked the reception for an early check in.. Nickel and dimed as hilton honor member into paying 25$ early check in fee. Room given was dark and smelt bad like smoke. Tried...More

3  Thank aussybear
Response from HiltonUniversal, Carole - Marketing Coordinator at Hilton Los Angeles/Universal CityResponded August 9, 2016

I sincerely apologize for the issues you encountered upon check-in and that you were disappointed with your stay. We strive to exceed your expectations and I will be sharing your review with our management team. Carole - Marketing Coordinator, Hilton Los Angeles/Universal City

Reviewed August 6, 2016 via mobile

I called the Universal Hilton directly at 1:13pm on Friday August 5 to resolve an issue with the credit card I had in file(my bank cancelled card a few weeks ago due to a breach at a local Wendy's). After sitting on hold for 10...More

1  Thank SelaWilliamson
Response from HiltonUniversal, Carole - Marketing Coordinator at Hilton Los Angeles/Universal CityResponded August 10, 2016

Thank you Ms. Williamson for taking the time to comment on the issues you encountered with your reservation. We sincerely apologize for your frustrations. You will be contacted by our management team and we will work to make this right. Carole - Marketing Coordinator

Reviewed August 6, 2016 via mobile

As a Silver HHonors member, booking a Hilton hotel was the 'no brainier' booking for our eight hotel south to north California 'Griswold' family vacation...or so I thought. What was best about this hotel? Proximity to Universal Studios. Yes, this hotel is so mediocre that...More

1  Thank MJC_On_Road
Response from HiltonUniversal, Carole - Marketing Coordinator at Hilton Los Angeles/Universal CityResponded August 9, 2016

Thank you MJC for taking the time to share your comments regarding your recent visit with us. I sincerely apologize that you were disappointed with your stay. We strive to exceed your expectations and I will be sharing your review with our management team. Carole...More

Reviewed August 6, 2016 via mobile

This is NOT a $300 a night plus hotel and then $28 day plus tax just to park quite a walk from the elevators to the rooms. The elevators have been mentioned many times and they are bad! Pool area and personnel are great but...More

Thank Jeff M
Reviewed August 6, 2016

If you like rusted safety pins in your shower, this is definitely your place! Also leaky faucets! Plus being placed in the basement floor when as a "Hilton Honor" member I specifically requested a high floor.

Review collected in partnership with Hilton Hotels & Resorts
1  Thank Danny C
Response from HiltonUniversal, Carole - Marketing Coordinator at Hilton Los Angeles/Universal CityResponded August 9, 2016

Danny, I sincerely apologize that you were disappointed with your stay. We strive to exceed your expectations and I will be sharing your review with our management team. Carole - Marketing Coordinator, Hilton Los Angeles/Universal City

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About
Awards & Recognition
GreenLeaders Gold level
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$222 - US$435 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Los Angeles
#23 Family Hotel in Los Angeles
#23 Luxury Hotel in Los Angeles
#33 Romantic Hotel in Los Angeles
#54 Business Hotel in Los Angeles
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$222 - US$435 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Los Angeles
#23 Family Hotel in Los Angeles
#23 Luxury Hotel in Los Angeles
#33 Romantic Hotel in Los Angeles
#54 Business Hotel in Los Angeles
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1297)
Room & Suite (754)
Pool & Beach (130)
Dining (79)
Amenities (40)
Business Centre & Event Rooms (5)
Questions & Answers
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georginasutton
May 13, 2018|
AnswerShow all 3 answers
Response from debwales | Reviewed this property |
I am sure there are but if you are just going to Universal it takes 5 minutes to walk and there are definitely bus stops there.
0
Votes
Georgia L
May 13, 2018|
AnswerShow all 3 answers
Response from miercoles b | Reviewed this property |
I do not know for sure...sorry. I would just give the hotel a call to find out.
0
Votes
Kyle F
May 8, 2018|
AnswerShow all 4 answers
Response from HiltonUniversal | Property representative |
Hi Kyle, Yes please request directly with our hotel. Please call 818-623-1434 , thank you!
0
Votes
Room Tips
"If you are planning on visiting the Universal Studios Hollywood park, all hotel guests get to go in an hour..."
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"Ask for what you want when you check in - you might get an upgrade. The Universal view is pretty cool"
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"Corner room"
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"We had a view of the park. It was pretty nice and quieter than the other side of the hotel."
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