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Hilton Los Angeles/Universal City

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Traveller (1300)
Room & Suite (754)
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Overview
  • Excellent43%
  • Very good34%
  • Average15%
  • Poor5%
  • Terrible3%
Travellers talk about
“city walk”(330 reviews)
“theme park”(138 reviews)
“alcove room”(52 reviews)
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from Hilton Los Angeles/Universal City
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Los Angeles/Universal City
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
Jun. 4Jun. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (4,151)
There are newer reviews for Hilton Los Angeles/Universal City
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Traveller rating
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1,218
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1,509
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565
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Show reviews that mention
All reviewscity walktheme parkalcove roomcafe sierravisiting universalexecutive floorfree shuttleself parkingbreakfast buffetper dayhollywood hillsshuttle servicemetro stationcitywalkconciergeburbankfreeway
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1,101 - 1,105 of 3,656 reviews
Reviewed August 4, 2016

Yes this is a Hilton hotel in name, but certainly not in quality. Let's start with the obvious issue... the elevators. They are broken and appear to have been broken for some time. You actually have to call down to the lobby for them to...More

1  Thank Michael A
Response from HiltonUniversal, Carole - Marketing Coordinator at Hilton Los Angeles/Universal CityResponded August 5, 2016

Thank you Michael for taking the time to review your recent stay with us. I sincerely apologize for the issues you encountered and will be bringing them to the attention of our executive office. If you would be so kind to contact me so that...More

Reviewed August 4, 2016

The hotel is clearly outdated - late 1970's or 1980's although the rooms have been somewhat updated. Walls of the rooms seem to be paper thin so don't plan to get too much sleep, the elevators are slow (if they are working) although we understood...More

Thank Becky T
Reviewed August 3, 2016 via mobile

The hotel is located very near to Universal Studio - only a 7-minute walk ( the hotel provides shuttle bus to the Citywalk as well). The room is spacious and clean. The food at cafe Sierra is delicious. In general, it is a good hotel...More

1  Thank madisanmadisan
Response from HiltonUniversal, Carole - Marketing Coordinator at Hilton Los Angeles/Universal CityResponded August 5, 2016

Thank you MadisanMadisan for taking the time to review your recent visit to our property. We are so glad you enjoyed our Cafe Sierra as well as our location in proximity to Universal Studios and CityWalk. We hope to have the opportunity to welcome you...More

Reviewed August 3, 2016

Booked for 5 people only 2 queen beds. Roger the night manager told me my child could sleep on the floor. Dirty bathroom, uncomfortable beds. Will never stay hear again. Bought two rooms. No amenities included.More

Review collected in partnership with Hilton Hotels & Resorts
Thank kendraf151
Response from HiltonUniversal, Carole - Marketing Coordinator at Hilton Los Angeles/Universal CityResponded August 17, 2016

Thank you for commenting on your recent visit to our hotel. Please note a guest room with 2 queen beds cannot accommodate a rollaway bed as it would be against the fire code. A guest room with 2 queen beds can only accommodate up to...More

Reviewed August 1, 2016

We stayed at this hotel for a quick trip to Universal Studios. The hotel is wonderful. It's so close to Universal, you can walk or take the frequent shuttle bus. Check-in was efficient and parking is expensive but that is standard in the city. Note...More

1  Thank DisneyFan1974
Response from HiltonUniversal, Carole - Marketing Coordinator at Hilton Los Angeles/Universal CityResponded August 2, 2016

Thank you DisneyFan1974 for taking the time to review your recent visit with us. We are so happy to hear you enjoyed your stay and we hope to have the opportunity to welcome you back in the future.

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$222 - US$440 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Los Angeles
#23 Family Hotel in Los Angeles
#23 Luxury Hotel in Los Angeles
#33 Romantic Hotel in Los Angeles
#54 Business Hotel in Los Angeles
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$222 - US$440 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Los Angeles
#23 Family Hotel in Los Angeles
#23 Luxury Hotel in Los Angeles
#33 Romantic Hotel in Los Angeles
#54 Business Hotel in Los Angeles
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1300)
Room & Suite (754)
Pool & Beach (130)
Dining (79)
Amenities (40)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
georginasutton
May 13, 2018|
AnswerShow all 3 answers
Response from debwales | Reviewed this property |
I am sure there are but if you are just going to Universal it takes 5 minutes to walk and there are definitely bus stops there.
0
Votes
Georgia L
May 13, 2018|
AnswerShow all 3 answers
Response from miercoles b | Reviewed this property |
I do not know for sure...sorry. I would just give the hotel a call to find out.
0
Votes
Kyle F
May 8, 2018|
AnswerShow all 4 answers
Response from HiltonUniversal | Property representative |
Hi Kyle, Yes please request directly with our hotel. Please call 818-623-1434 , thank you!
0
Votes
Room Tips
"If you are planning on visiting the Universal Studios Hollywood park, all hotel guests get to go in an hour..."
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"Ask for what you want when you check in - you might get an upgrade. The Universal view is pretty cool"
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"Corner room"
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"We had a view of the park. It was pretty nice and quieter than the other side of the hotel."
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