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Hilton Los Angeles/Universal City

14.9 km from Los Angeles centre
  • Pool
  • Room Service
  • Fitness centre
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1 room, 2 adults, 0 children
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555 Universal Hollywood Drive, Los Angeles, CA 91608-1001
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3,330 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Los Angeles/Universal City
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Showing 2,925: English reviews
Chicago il
Reviewed 28 March 2015

We were visiting Universal Studio for 3 days so stayed at this location. We picked out a room through their online check-in process but was disapointed that they assigned it to someone else when we arrived ( Not sure the whole point of online check-in). The room were spacious and clean. It had large bay windows over looking nice views....

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Helpful?
Thank iceman2011
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback and we’re very sorry you were unhappy with your experience. Guest feedback is incredibly important to us and we are taking your comments into consideration as we improve our on-property experience. We hope to have another opportunity...

New Orleans, Louisiana
Reviewed 28 March 2015

If you need a place to stay for work, this hotel is perfectly fine. But it's just not one of your really good hotels. It does have a great location right between Hollywood and the Valley. And if you're spending any time at Universal Studios, it doesn't get any better. The rooms are pretty well put together, but again -...

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Thank Robinest01
Calgary, Canada
Reviewed 25 March 2015

We arrived just before noon and asked at the front desk if an early check in was available. The gentleman at the front desk was more than accommodating us finding a room with an early check in and asked us several questions to help us navigate the park , the area and the hotel . If you are looking for...

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Thank Prairietravelguru
Houston, Texas
Reviewed 25 March 2015 via mobile

The views were beautiful and the service was amazing. We had a wonderful time and the staff was very attentive. The food was excellent and the room service was always on time and very professionally aware. My daughter has a gluten free allergy and they were so good and making sure that her meals were prepared correctly.

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Thank Kezia S
Houston, United States
Reviewed 25 March 2015

Had so many problems with check in and hotel staff here I will most likely avoid Hilton from now on. They messed up our reservation, separated our party on different floors even though we booked 6 months in advance and made us feel like our comfort was not important at all.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Jody T
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, thank you for taking the time to share your feedback with us here on TripAdvisor. We are disappointed to hear of the issues you experienced during your stay. I assure you this is not the type of service we wish to provide our guests and that your comfort is important to us. A representative will be in touch...

Reviewed 24 March 2015 via mobile

Soft comfortable bed and pillows, lamps have a plug in for needed bedside electrical devices, walking distance to Universal Studios and City Walk with the added convenience of a shuttle. Pool area is small, restaurant, lounge and gift shop in hotel offers the ability to attend conferences without leaving the hotel. What was quite popular was the apples and ice...

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1Thank P R
Philadelphia, Pennsylvania
Reviewed 23 March 2015

The view from the rooms is amazing.The front desk was very helpful especially Pamela who remembered my name and made sure that my stay was comfortable. The location is great especially if you'll be visiting universal studios which is a walking distance away.

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1Thank Job K
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay. We are so delighted you enjoyed your time with us and will be sure to pass on your praise to Pamela. We agree that our location makes for a great getaway. We look forward to welcoming you back again the next time your travels bring you our...

Reviewed 21 March 2015

Excellent experience! Stayed for over a month due to relocation and the service was exceptional. Decided to extend with family as the service and location are great! Kevin Finister office manager was excellent!!! Ask for him if you need help.

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1Thank Sw061370
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, Thank you for the feedback on your recent stay. We are so happy your stay with us was comfortable and enjoyable. Our staff strives to make every guest experience unforgettable and we will make sure Kevin hears of your praise. We look forward to welcoming you back again soon. Warmest regards, Lorie Towsley Marketing Manager at Hilton Los...

Ballwin, United States
Reviewed 20 March 2015

We stay here every time we come to LA. The location is easy to get to and close to lots of attractions. The staff is friendly and very helpful. There are plenty of amenities ... pool, gym, WiFi, and more. The bar is perfect for happy hour or a nightcap before going to bed. And the breakfast buffet is fantastic!

Review collected in partnership with Hilton Hotels & Resorts
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1Thank Kimberly G
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, Thank you so much for your loyalty and wonderful review. We are delighted to be your choice hotel when visiting Los Angeles. We look forward to welcoming you back again very soon. Warmest regards, Lorie Towsley Marketing Manager at Hilton Los Angeles/Universal City LTowsley@HiltonUniversal.com Follow us @HiltonUniversal on Twitter and Instagram Like us on facebook at Facebook.com/HiltonUniversal

Melbourne, Victoria, Australia
Reviewed 19 March 2015

We had one night in LA before having to catch a connecting flight the following midnight. I was unsure where the best place to stay would be that would occupy our time after checkout while waiting for our flight, all without a car. The Hilton was spectacular for what we needed out of it. The location is so close to...

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1Thank Rebecca K
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, We are thrilled that your visit was enjoyable. Your insights are helpful and certainly invaluable to our guests. We couldn't agree more that the location combined with the amazing team at the Hilton Los Angeles/Universal City Hotel makes for a great visit. We do hope you travels bring you back this way again soon. Warmest regards, Lorie Towsley...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Restaurant
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Gold level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located steps from Universal Studios Hollywood and CityWalk Los Angeles. ... more   less 

Additional Information about Hilton Los Angeles/Universal City

Address: 555 Universal Hollywood Drive, Los Angeles, CA 91608-1001
Region: United States > California > Los Angeles > Central L.A
Price Range: $289 - $502 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Los Angeles/Universal City 3.5*
Number of rooms: 495
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Expedia and Priceline so you can book your Hilton Los Angeles/Universal City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Los Angeles / Universal City Hotel Los Angeles
Hilton Universal City
Universal Hilton
Los Angeles Hilton
Hotel Style:
#7 Green Hotel in Los Angeles
#29 Family Hotel in Los Angeles
#34 Romantic Hotel in Los Angeles
#55 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Los Angeles/Universal City staff and other travellers.
82 questions
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Greater Sydney, Australia
25 days ago

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Questions? Get answers from Hilton Los Angeles/Universal City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“corner rooms are the best”
 of 5 bubbles RobChills, 15 Feb 2017 | Read review
“Rooms overlooking the Theme Park”
 of 5 bubbles adelaidiantraveller, 12 Feb 2017 | Read review
“Rooms facing the resort are quieter.”
 of 5 bubbles thebellcaptain, 7 Feb 2017 | Read review
“If you ask for a rollaway make sure you get it”
 of 5 bubbles Gladys56, 7 Feb 2017 | Read review
“Hi floor - corner room. Amazing view of Los Angeles and of Universal. Thin walls though.”
  • Amazing front desk staff! They sent this up to the room for my daughter's birthday.
 of 5 bubbles jenmattconlon, 5 Feb 2017 | Read review
5 of 5