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Holiday Inn Express Van Nuys

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183 Reviews from our TripAdvisor Community

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Showing 178: English reviews
Toronto, Australia
Reviewed 2 December 2014

An excellent place, very clean and super-sophisticated,the customer service is fantastic very friendly and when you need something you just make a call at the front desk and they assisting you fast and reliable manners. I recommend it, is a great place 100% recommended in San Fernando Valley Panorama City L.A.

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Helpful?
2Thank M M
HolidayInn V, Guest Relations Manager at Holiday Inn Express Van Nuys, responded to this review

Dear M M, Thank you so much for your kind encouraging compliments about our staff and hotel. Our daily desire is to satisfy our guests and their wishes. HIX Van Nuys’ staff send you their warmest regards and best wishes, and also looking forward to welcome you back to our hotel. Thank you again for your heartwarming comments.

Reviewed 16 November 2014

Very nice stay , confortable and clean room , the hotel is locate very close to the 405 for easy acces to any direction , breakfast in the morning is a buffet with a big selection between continetal or regular . very good for a business trip

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1Thank Andrea P
HolidayInn V, Guest Relations Manager at Holiday Inn Express Van Nuys, responded to this review

Appreciate your comment of the nice stay in Van Nuys, having a comfortable and clean room will always be on the standard of being a Holiday Inn Express. We also would like to thank you for enjoying the big selection of our Smart Start breakfast which is good for business trip. Please see us again in the future and we...

San Diego, California
Reviewed 10 November 2014

I went to LA for an event & originally booked at the Motel 6 down the street. Horrible service, but that’s another review…I spotted this Holiday Inn…I called over and got Ano on the phone. She was nice and accommodating so I immediately got my money back and checking in the Holiday Inn…. Nice room. Clean, clean linens…the Motel 6...

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Helpful?
Thank TF271
HolidayInn V, Public Relations Manager at Holiday Inn Express Van Nuys, responded to this review

We are very pleased to heard your kind and nice words for our hotel and hotel staff. Appreciate all your effort to be heard on all the media possible, from Tripadvisor, to Yelp and other sites like IHG you really made your voice and comments spread to all the social media out in the industry. Thank you for returning the...

Oakland, California
Reviewed 21 October 2014

We were very surprised by the seedy quality of this property. The bathroom smelled awful when we arrived but we thought it was because it had no fan. During the night, the toilet began to leak somehow, and in the morning, there was water with brown flecks in it flooding the bathroom floor. I don't need to tell you what...

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Helpful?
Thank Maria P
HolidayInn V, General Manager at Holiday Inn Express Van Nuys, responded to this review

Dear Maria P, We all appreciate your feedback and review about our nice staff, we are going to research your reservation information to be able to check when the issue happened, and to prevent it from happening again, because we did not have enough info to follow-through. Although we commend all our housekeeping and maintenance staff to be fully accountable,...

Boston, Massachusetts
Reviewed 10 October 2014

I did a lot of research on hotels prior to taking our trip and I chose this hotel primarily because it wasn't overly priced like some of the other hotels in Los Angeles and because it had easy access to Freeway 405. The hotel is located literally off the freeway. I'll start with what was positive: 1) The front desk...

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Helpful?
1Thank mrmouse32
HolidayInn V, Public Relations Manager at Holiday Inn Express Van Nuys, responded to this review

We appreciate your positive and negative reviews. Thank you for commenting on our staff that greets you everyday and being friendly, genuinely cared for your stay. Noticing the water pressure, breakfast variety of options and room to be very clean is hard to earn not to mention that housekeeping did an excellent job. Regarding the neighborhood, we regret not meeting...

Upstate SC
Reviewed 9 October 2014

A lot of money has been spent redoing the inside of this hotel to make it modern looking. Looks very neat inside. Outside looks a little dated, but not bad. I'm not sure how nice the area around this hotel is, it was dark when we got in and barely light when we left. Slept good and decent breakfast. Was...

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Helpful?
Thank rc5695
HolidayInn V, Public Relations Manager at Holiday Inn Express Van Nuys, responded to this review

Appreciate your review for mentioning the interior was neat and even if the exterior is dated still you said it was not bad, and we are happy to hear that you slept good and found our breakfast decent. Driving from Bob Hope Airport and to consider most hotels are busy during the time you were coming in still you found...

Tewksbury, Massachusetts
Reviewed 29 September 2014

My Husband & I first stayed at this hotel in November of 2013. Our experience was so good that we returned this month. Once again, the location is perfect and so easy to get in and out of. Besides the location, the thing that brought us back here is the staff. Everyone is so nice from the people at the...

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Helpful?
1Thank ColleenB717
HolidayInn V, Public Relations Manager at Holiday Inn Express Van Nuys, responded to this review

We also believe in the saying that love is lovelier the second time around, which happens to be your same experience of what the hotel has to offer with regards to the location, staff, amenities, bed and convinience. All of these things were offered to your expectations and standard. Thank you so much for staying after 10 months from last...

Coarsegold, California
Reviewed 24 September 2014

I stayed here for Work at a Local Client and just loved the stay, however they did Tow my Car. Now I know you are thinking how they could get a rating of 4 after they Tow'd my car but it was how they handled it. Very Professional, made sure I never missed work, got my car back and other...

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Helpful?
Thank 356AndrewR
HolidayInn V, General Manager at Holiday Inn Express Van Nuys, responded to this review

From all of us here at the Holiday Inn Express Van Nuys we would like to thank you and your whole family for giving us a great review, even after the inconvenience of getting your car towed please accept our sincere apology also. Hearing out of time consuming getting the car out of the towing company that you still love...

South Pole
Reviewed 18 September 2014

The place is nice, recently renovated and super convenient at the 405/Roscoe Blvd in the north end of the Valley. But I needed a multi page FAX sent when departing the hotel, and the agent who checked me in (Miguel) went to great lengths to tell me how he was new to the hotel business, but not new to customer...

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Helpful?
1Thank Viking94708
HolidayInn V, Guest Relations Manager at Holiday Inn Express Van Nuys, responded to this review

The staff of the hotel would like to extend our sincere apology for your faxing experience at the front desk. Our agents were all trained from all of the office procedures but with your experience it was not an excuse, and we did not get in contact because we were not aware of the situation again not an excuse. Hope...

melbourne
Reviewed 7 September 2014

Booked this online, whilst travelling on the road, and looking for a hotel pit stop overnight This seemed to fit the bill, and it did. The staff on duty where helpful and friendly It was fine , nothing to rave about, but nothing to complain about. Easy access to the freeway , on and off, which was what we wanted

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Helpful?
Thank blondelinda
HolidayInn V, Guest Relations Manager at Holiday Inn Express Van Nuys, responded to this review

We definitely would like to hear how was your stay and to hear it to be accommodating and satisfactory makes us all feel better. Appreciate the good words for our service and location. Wishing to hear from you again.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our 7-storey Holiday Inn Express Van Nuys has 132 newly-renovated rooms with wonderful pillow top beds and granite bathrooms, it has spacious work area with personal voice mail service. The hotel offers a dedicated floor for smoking-rooms only. One of the best location in the Los Angeles area, off the 405 Fwy at Roscoe Blvd exit in Van Nuys, 20 minutes to Downtown Los Angeles, Beverly Hills and Rodeo Drive and it s great shopping and restaurants, UCLA, Getty Museum, Hollywood for star-gazing, LAX, Burbank Airport and Van Nuys Airport. You will be greeted by our friendly staff in our granite and crystal chandelier lobby which offers complimentary 24 hours coffee. We offer a free business center, with internet connection, complimentary local calls, complimentary parking, complimentary full hot breakfast. Our Olympic sized outdoor heated pool is surrounded by a gated-garden. The exercise room is available 24-hours with state-of-the-art equipment. We offer pay-per-view movies, complimentary coffee maker with coffee and tea, iron/ironing board, hair dryer and hypo-allergenic rooms. ... more   less 

Additional Information about Holiday Inn Express Van Nuys

Address: 8244 Orion Ave, Los Angeles, CA 91406
Region: United States > California > Los Angeles > North San Fernando Valley
Price Range: $223 - $291 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Van Nuys 2.5*
Number of rooms: 132
Reservation Options:
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Also Known As:
Holiday Inn Express Van Nuys Hotel Los Angeles
Holiday Inn Van Nuys
Holiday Inn Los Angeles
Los Angeles Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Van Nuys staff and other travellers.
3 questions
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Questions? Get answers from Holiday Inn Express Van Nuys staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We where in the middle of hotel”
 of 5 bubbles alltheway56, 28 Mar 2017 | Read review
“We were close to the front but it was quiet overall.”
 of 5 bubbles 4mycountry96, 7 Mar 2017 | Read review
“My room was in the middle and quiet.”
 of 5 bubbles woorker47, 2 Mar 2017 | Read review
“Take room from upper floor. A busy road is very close to the hotel....”
 of 5 bubbles Traveller007Finland, 4 Jan 2017 | Read review
“They all seemed the same. I wasn't there long enough to make a judgment on this.”
 of 5 bubbles 315arsenm, 9 Aug 2016 | Read review
5 of 5