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When we drove in, it was obvious that the hotel was undergoing an external facelift. There was debris everywhere. When we entered the room, we thought we were at a Motel 6 - small room, fake wood for a floor, no carpet. The pool was...More
Response from ComfortInnWoodland, Hotel Manager at Comfort Inn Near Warner CenterResponded 2 weeks ago
Greetings from the Comfort Inn.
We have noticed your feedback and regret the inconvenience.
Your reviews are important to us.
We shall check, investigate and take corrective steps on priority.
Customer satisfaction is important to us.
Please do visit us again.
Floors in the room are filthy, my socks were black from walking around. No hot water for the showers for two days. Offered to take off one days rental. Told they would take it off when we left. Had to ask again at checkout played...More
Response from ComfortInnWoodland, Hotel Manager at Comfort Inn Near Warner CenterResponded April 20, 2018
Thanks for your comments. I’m terribly sorry that we failed to meet your expectations with cleanliness and breakfast. Housekeeping staff received additional training in the level of cleanliness required of them as our employees. We take real pride in this hotel and believe...More
Hotel is nestled between Ventura Blvd. and the 101 so you cannot escape the noise. Don't be scared by the outside of this hotel. It looks like a dump. However my room was modern with all new furnishings and a brand new bathroom and a...More
Response from ComfortInnWoodland, Guest Relations Manager at Comfort Inn Near Warner CenterResponded January 29, 2018
Thank you for been open mind and choose to stay with us. We would like to apologize for the experience you encounter with the vertical blinds and shower. Exceptional customer is important to us and we are glad you were able to experience...More
I stayed at the Comfort inn on October for a week. The location was fantastic. Close to many restaurants , convenient stores and more. Close proximity to Santa Monica and other main attractions. I went down to Santa Monica Beach and loved the surroundings.
Response from ComfortInnWoodland, Webmaster at Comfort Inn Near Warner CenterResponded December 20, 2017
We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we’ll strive to make your next stay even better. Thank you again for sharing your experience, and...More
When we first pulled up to this place, we looked and each other, kind of laughed and thought "oh my, what have we gotten ourselves into?" The lobby smelled STONG of Lysol, which always worrries me. What are you covering up? Nice lady checked us...More
Response from ComfortInnWoodland, Webmaster at Comfort Inn Near Warner CenterResponded December 5, 2017
Thanks for your kind words about our clean, comfortable and friendly Los Angeles hotel with plenty of amenities. I’m sorry that we made a poor impression in some ways, but I’m glad we made up for it with comfort and amenities. We take...More