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Sheraton Universal Hotel

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Traveller (594)
Room & Suite (365)
Pool & Beach (80)
Overview
  • Excellent25%
  • Very good35%
  • Average23%
  • Poor10%
  • Terrible7%
Travellers talk about
“city walk”(132 reviews)
“club room”(57 reviews)
“theme park”(54 reviews)
AMENITIES
Wifi
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star accommodation
All hotel details
Additional information
Offers from Sheraton Universal Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Universal Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
Reviews (1,837)
Filter reviews
1,696 results
Traveller rating
437
553
397
170
139
Traveller type
Time of year
LanguageEnglish
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437
553
397
170
139
Show reviews that mention
All reviewscity walkclub roomtheme parkfree shuttlewalking distance to universal studiosvisiting universalself parkinghollywood hillscorner roomshuttle servicebagelsconciergecitywalkburbankconferenceconveniencefreeway
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1 - 5 of 1,696 reviews
Reviewed 2 days ago

Our family of four had a "meh" experience at the Sheraton Universal Hotel Labor Day weekend. We stayed at the hotel as part of a group booking for an event. The good: 1) We were pleasantly surprised by the nice lobby relative to the old...More

Thank ALR73
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded yesterday

Dear Guest , it is feedback from guest such as yourself that allows us to review areas that may need extra attention. We are n the people business and are here to facilitate a restful, memorable fun environment . It is disheartening that your visit...More

Hotel's Favourite
Reviewed August 14, 2018 via mobile

I stayed at the Sheraton Universal with my wife and 2 kids aged 9 and 4. We stayed in a 2 bed queen room which was very modern, comfortable and clean. Given some of the reviews we had seen we were pleasantly surprised. The location...More

1  Thank Londonholidayaddict
Reviewed 3 days ago

This place is disgusting!! My wife and kids checked in yesterday 9/15/18. We laid in the bed for a few minutes. My 4 year old boy took his shoes off and one went under the bed. I pulled his shoe out and stuck to it...More

Thank Ryan M
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 2 days ago

Dear Guest , we appreciate the feedback and are certainly disheartened that your visit was marred. Please trust that this concern is an exception, and not the rule , as it is never our intent to upset anyone of our valued guests, such as yourself....More

Reviewed 1 week ago via mobile

Even though I arrived at 1am the staff where welcoming and helpful. The corner room was large and an exceptionally decorated. The lobby had fresh flowers ever day. The executive lounge has a great view.

Thank Mark T
Reviewed 1 week ago

Once again Arnold Gamaz and his team were spot on. They provided fast, efficient and friendly service. This venue is beautiful and the food is delicious. We always look forward to coming back because we are treated like royalty!

1  Thank joyce370
View more reviews
About
Description
Nothing says Hollywood like a facelift. We have started our guest room renovation at the Sheraton Universal Hotel, the HOTEL OF THE STARS located in Universal City, California. All services are still ...More available for guest use during this phase. At the Sheraton Universal Hotel located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Air Conditioning
Banquet Room
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Beachfront
Free Parking
Spa
Breakfast included
Free High Speed Internet (WiFi)
Awards & Recognition
GreenPartner
GreenPartner
Hotel Style
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
GreenPartner
GreenPartner
Contact Information
Hotel Style
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
457
Price range
US$252 - US$381 (Based on Average Rates for a Standard Room)
Also Known As
Sheraton Los Angeles
,
Los Angeles Sheraton
Location
United States > California > Los Angeles > Central L.A
Hotel class
Awards & Recognition
GreenPartner
GreenPartner
Contact Information
Hotel Style
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
457
Price range
US$252 - US$381 (Based on Average Rates for a Standard Room)
Also Known As
Sheraton Los Angeles
,
Los Angeles Sheraton
Location
United States > California > Los Angeles > Central L.A
Photos
Traveller (594)
Room & Suite (365)
Pool & Beach (80)
Dining (71)
Amenities (64)
Business Centre & Event Rooms (9)
Family and Play Areas (2)
Nearby
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Questions & Answers
Ask a question
2018TruthfulReviewer
August 11, 2018|
AnswerShow all 5 answers
Response from brownspeeddog | Reviewed this property |
Book on line...we used attraction tickets direct (we are Uk based )and have found them to be excellent! Print at home before you go. If you book online - automatic access to Harry Potter world is included (and well worth... More
2
Votes
Pam S
February 15, 2018|
AnswerShow all 8 answers
Response from CovertOp1 | Reviewed this property |
I'll do better, I have VIDEO. I stayed there this past November. They won't allow video links here...so just search YouTube: Sheraton Universal City – Los Angeles (Review). Stay at The Hilton right next door... More
2
Votes
Joanne H
December 31, 2017|
AnswerShow all 5 answers
Response from BEH2965 | Reviewed this property |
Only to Universal, there are bus tours that may offer transportation to Disneyland but can be pricey. I would suggest renting a car a couple of days if possible or Uber
0
Votes
Room Tips
"Club level is worth the expense"
Read review
"Pool side rooms require stairs and have bad internet"
Read review
"Stay at the Hilton up the hill."
Read review
"1728 has a great view of the Minion but the shower won't drain, hopefully they have fixed the issue by now"
Read review
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