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Sheraton Universal Hotel

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Traveller (536)
Room & Suite (345)
Pool & Beach (79)
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Overview
  • Excellent25%
  • Very good36%
  • Average23%
  • Poor9%
  • Terrible7%
Travellers talk about
“city walk”(131 reviews)
“club room”(59 reviews)
“theme park”(55 reviews)
AMENITIES
Wifi
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
Bar/Lounge
3 Star Hotel
All hotel details
Offers from Sheraton Universal Hotel
Special Offer:Visit Southern CA!
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Rooms
Jun. 4Jun. 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,767)
There are newer reviews for Sheraton Universal Hotel
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1,629 results
Traveller rating
419
537
382
163
128
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Time of year
LanguageEnglish
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419
537
382
163
128
Show reviews that mention
All reviewscity walkclub roomtheme parkfree shuttlewalking distance to universal studiosvisiting universalself parkingan upgradelobby barhollywood hillsshuttle servicebagelsconciergecitywalkburbankconferenceconvenience
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11 - 15 of 1,629 reviews
Reviewed 3 weeks ago via mobile

Only stayed the one night here but was most impressed by the level of service we received. We also found the room to be well equipped, super clean and really spacious. All this for a great rate and SPG benefits. A five minute stroll to...More

3  Thank Shane jacob Z
Reviewed 3 weeks ago

My wife and our two youngest boys stayed in this 'hotel' using our hard-earned reward points for three nights last Weekend. It was a trip of a lifetime to the Harry Potter theme park for our 9 & 11 year old so we chose this...More

2  Thank Nigel W
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 3 weeks ago

Dear Guest , the managers and staff are here to assist all guests regardless of the situation. In the various interactions , it became clear that all efforts extended to assist you were less than successful. Although we appreciate your sentiments, we consider that the...More

Reviewed 3 weeks ago

My fiance and I came here for our anniversary weekend and I am so pleased with our stay. We chose this hotel based on proximity to Universal Studios and them allowing dogs. The hotel looks like it just went through an overhaul, and I found...More

1  Thank toniannca
Reviewed 4 weeks ago via mobile

This past weekend, I stayed at the Sheraton universal. This is the bedspread that was on our bed. They were both like this. We happened to lift the sheet with the light shining through and this is what we saw. Lots of mold. I took...More

5  Thank Megan L
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 4 weeks ago

Thank you for your message. As we have fully communicated with you both on and off property, again be be assured our linens are inspected . Thank you for your time .

Reviewed 5 weeks ago via mobile

Front desk clerks are great, hotel was very nice, junior suite was nice size and club level food was great. Issue was with an unusually rude, unaccomodating and condescending evening supervisor. Simply asked clerk if I could add an extra day to my room and...More

Thank servojo
Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 4 weeks ago

Thank you for your feedback and we are certainly disappointed in the stay you described. Your insights and experience would be upsetting for anyone to endure. We will look closely at where the breakdown occurred, and correct it . Thank you again for your invaluable...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Details
Price range
US$243 - US$388 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#85 Business Hotel in Los Angeles
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$243 - US$388 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#85 Business Hotel in Los Angeles
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (536)
Room & Suite (345)
Pool & Beach (79)
Dining (71)
Amenities (64)
Business Centre & Event Rooms (9)
Family and Play Areas (2)
Questions & Answers
Ask a question
Pam S
February 15, 2018|
AnswerShow all 8 answers
Response from CovertOp1 | Reviewed this property |
I'll do better, I have VIDEO. I stayed there this past November. They won't allow video links here...so just search YouTube: Sheraton Universal City – Los Angeles (Review). Stay at The Hilton right next door... More
1
Vote
Joanne H
December 31, 2017|
AnswerShow all 5 answers
Response from BEH2965 | Reviewed this property |
Only to Universal, there are bus tours that may offer transportation to Disneyland but can be pricey. I would suggest renting a car a couple of days if possible or Uber
0
Votes
Marie182
December 29, 2017|
AnswerShow all 5 answers
Response from 64patrica | Reviewed this property |
can’t help you on your questions but have you called the hotel for answers?
0
Votes
Room Tips
"Ground floor was great for easy access to shuttles, gift shop and lobby bar."
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"Corner Rooms seem to have better water pressure (if you like Showers with Strong Water flow/pressure)"
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"The concierge was very pleasant and helpful is the only positive thing we have to say"
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"Avoid terrace rooms during construction if you are able"
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