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Sheraton Universal Hotel

Booking.comUS$269*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Sheraton Universal Hotel
Sheraton Universal Hotel
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1,585 Reviews from our TripAdvisor Community

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Showing 1,465: English reviews
Australia
Reviewed 10 April 2017

We loved the hotel! Staff were very friendly and professional. Room was basic but clean and comfy. Buffet breakfast was yummy! Walking distance to Universal Studios and Universal City Walk which was awesome! We could also see Universal Studios from our room. That was cool :)

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Helpful?
1Thank greciangoddess
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear greciangoddess, soumds like you had a blast , and we are just trilled your had a great stya! We hoep that yoru travles berign you back this way again soon!

Palo Alto, California
Reviewed 5 April 2017

In all of my global travels, I have never experienced worse. This hotel is under renovation is an understatement. The hotel entrance is dilapidated. The parking garage is filthy and disgusting, the elevator to the top of the hill is filthy. The elevators in the hotel are worn & filthy. The rooms are rundown and the bathrooms are beyond repair....

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Helpful?
2Thank ilseschultz
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear ilseschultz, we are saddened that your visit did not go as planned , and you comments are very important. I do apologize we have definitely shared your feedback with the Directors involved. We hope to have the opportunity to regain you confidence during a possible future stay, and please feel free to keep me ( Guest Relation Directors )...

San Rafael, California
Reviewed 5 April 2017

Stayed for five nights on SPG points. As mentioned, there are large scale renovations going on right now, but that should not excuse some lacking service. We checked in on a Wednesday night to find that our room was not ready - at 9pm! Worse, we joined several other parties in the waiting area also waiting for their rooms to...

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Helpful?
1Thank bruin89
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear bruin89 , I understand you concerns and there are areas that we certainly can improve on. We are highly focused on guest experience and it is disheartening that we missed this experience while you were here with your family. We could do better and I apologize for the lapse in service. Your comments are indeed shared with the teams...

Fairmont, West Virginia
Reviewed 4 April 2017

I arrived after 4 PM, and my room was not ready. Finally, after 5 PM, they gave me a room, but it was not what I had paid for. I was tired and late for a meeting, so I accepted it with the condition that I would be put in a correct room the next night. When I moved, they...

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Helpful?
1Thank HappyScientist
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear HappyScientist, your experience is the opposite of what we strive for and I would like to extend an apology on behalf of the Hotel. We are in the people business and caring, attentive service is what we do best .... and we certainly could have done better in your case. I appreciate you taking the time to extend your...

Las Vegas, Nevada
Reviewed 4 April 2017 via mobile

Awesone place to spend the weekend with a girl!! But they are going pricy !!! They even charged for the parking!!! Omg , one night 350 bucks total, i will seek something else next time cause they are extremely overpriced!!! Anyway we have fun, also we stayed at the new wing of rooms, is not worth it try to stay...

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Thank JLB1998
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear JLB1998 , we are glad you had a great time at the hotel and your feedback is very import, shared wit h the appropriate teams and managers. We hope to be of service again very soon! Thank you again for your time .

A TripAdvisor Member
2 reviews
Reviewed 2 April 2017 via mobile

Jennifer from the front desk is the best I have ever come across! I travel a lot and she is the simply over qualified for her job! Mark at the front door was also the best!! We had a great stay! Everyone was so helpful! Rooms are perfect! Prices are affordable- highly recommend anyone who plans on visiting universal studios...

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Thank A TripAdvisor Member
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Guest , we are so glad you felt connected to the Sheraton Team. We know caring service is just so important when traveling. I'm glad to see you enjoyed the rooms and the close [proximity to the fun attractions and please keep us in mind if your travels bring you back to Universal City ! It would be our...

Miami, Florida
Reviewed 31 March 2017 via mobile

We travel to LA often and decided to stay at the Sheraton Universal because of the location and of course the price. After staying here I will definitely choose a different hotel in the future. As a SPG Platinum member I'm very familiar with SPG properties. With the Sheraton brand you never know what to expect. Some of them are...

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Helpful?
1Thank Alex B
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Alex B , We understand your concerns and we are going through a very extensive renovation program that we are very excited about the reveal in the near future. We hope to have you back in the near future to be able to regain your confidence in the Sheraton Universal as well . If any of our guests have...

Scottsdale
Reviewed 30 March 2017

The service at this hotel is wonderful, staff is friendly. I called a week ahead of time to be sure we had gluten free and dairy free selections at the club level. They did well with that. The newly renovated rooms are small, and the AC does NOT work. We went through 3 room changes, ended up in an older...

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Helpful?
Thank Kimberly T
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Kimberly T, we understand your concerns and we are indeed going though our beautification process. We certainly are diligent and do all we can to assure our guests are as comfortable as possible while this is in the works. We are glad you found the the team helpful with the items and amenity's you needed. It is our hope...

Daytona Beach, Florida
Reviewed 30 March 2017 via mobile

I stayed at the Sheraton Universal in late March. I like Starwood hotels so I chose to stay here although it was for business and not pleasure. It is a great hotel for those visiting Universal which is a short 5-10 minute walk (up a hill). The hotels were loaded with young people dressed like Harry Potter with a cape....

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Helpful?
Thank Frank D
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Frank D, thank you for your feedback on the food, concierge, front desk staff, and attendants. We are very guest focused and we appreciate you taking the time to write, it means a lot to us. It is our hope to be of service again very soon!

Dallas, Texas
Reviewed 28 March 2017

My nieces (15 and 16) and myself stayed here for Spring Break to visit Universal Studios Hollywood. I will start off by saying our stay was enjoyable. The front desk and concierge were always helpful. The hotel staff always greeted us with a smile and were engaging. The hotel is about a 5-10 minute walk to the park and they...

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Helpful?
Thank mterry1981
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear mterry1981, we are glad that you has an enjoyable visit with your nieces, and felt the team was helpful and the location was prime. You room comments are very important and definitely shared wit the managers involved. We are going though this renovation like you mentioned and are excited to reveal the new product in the near future ....

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 

Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
Region: United States > California > Los Angeles > Central L.A
Price Range: $329 - $521 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#86 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Universal Hotel staff and other travellers.
21 questions
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Questions? Get answers from Sheraton Universal Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on lower level have walkout to the pool.”
JenniferA61, 24 May 2017 | Read review
“choose a room several floors below the 21st floor party room or you will hate them.”
X6461NWrichardr, 20 May 2017 | Read review
“Our room was on the level below the lobby just down the hall from the restaurant - very quiet”
WVDundarave, 16 May 2017 | Read review
“The higher you go the better view of the Valley (floors 18 are the best)”
time720, 3 May 2017 | Read review
“select lanai room”
J3209JTjohnm, 26 Apr 2017 | Read review
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