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Sheraton Universal Hotel

Booking.comUS$215*
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14/05/2017 15/05/2017
1 room 2 adults 0 children
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Sheraton Universal Hotel
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1,572 Reviews from our TripAdvisor Community

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Showing 1,454: English reviews
London, United Kingdom
Reviewed 2 September 2015

We are a family of 4 travelling to the west coast of USA - We arrived at the Sheraton from Las Vegas for the 2nd leg of our holiday - no problems with check in. Initial thoughts are the hotel seems very "tired" and in dire need of renovation or upgrading. The good points: Rooms OK albeit very small especially...

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Helpful?
3Thank Pete G
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Pete G, Thank you for taking the time to share such a detailed and thorough review of your stay. For a family traveling to the Los Angeles area and to visit the parks, we are glad that our convenient free shuttle and location worked to your advantage. That being said, we regret the areas where we didn’t quite meet...

Bristol, United Kingdom
Reviewed 29 August 2015 via mobile

We stayed here for five nights whilst visiting LA and we were very impressed. On arrival we asked for a high floor and we had a room on the 20th floor with beautiful views. The room was spacious and had everything we needed. We ordered dinner to our room on the first night and it was great. The service was...

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Helpful?
1Thank Zoe H
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Zoe H, Thank you for reviewing your stay at Sheraton Universal. It is wonderful to know that your every need was met, from your accommodations to quick, attentive service. That’s what we aim to provide for each and every one of our valued guests! We appreciate our review, and hope you can return soon. Sincerely, Sherry Samanon Guest Relations...

Paris, France
Reviewed 28 August 2015

Spent two nights here in August 2015 and choose this property because it is close to Universal Studios. The Hilton hotel is actually closer than the Sheraton. I am a SPG Gold member and found that the Sheraton Universal was really dated. It was apparent that the rooms underwent some kind of refurbishment but it was all cosmetic. The wallpapers...

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Helpful?
2Thank Trueparisian
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Trueparisian, We appreciate this opportunity to learn more about your recent stay. It is strange to hear that our staff was anything less than attentive and warm, and we sincerely regret this oversight. We would also like to ensure that we properly recognize your efforts in helping the environment, and invite you to contact us at ssamanon@sheratonuniversal.com so that...

Reviewed 28 August 2015 via mobile

Loved the Sheraton, very clean and comfortable rooms. Lovely pool area and free regular shuttle to Universal. Breakfast was expensive so we ate at the park instead. On arrival we were advised to wait an hour for a 'tower room' rather than a second floor one (lobby is 3rd floor), but our room was allocated on the fourth floor with...

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Helpful?
Thank Emmameb
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Emmameb, Thank you for your review. It’s wonderful to know that our location near Universal Studios made it convenient for visiting Universal Studios. We do apologize for any confusion with your room. Know that in the future, you can certainly let one of our associates know if you’d prefer a different room, and we will make every effort to...

New York City, New York
Reviewed 27 August 2015

I had to spend the night in LA and since Im a Starwood Preferred Guest (WHAT A JOKE) I just opened the SPG app on my phone to see prices at the W in Hollywood. That W was close to $500 per night which is ridiculous for just a clean bed to sleep in for a couple of hours. Then...

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Helpful?
3Thank ALEXANDER V
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear clarkers, Thank you for sharing your thoughts. We are sorry to hear that we did not better exceed your expectations during your recent visit. In the coming months, we do plan on undergoing renovations so that our hotel better reflects the Starwood standard in hospitality. We also would encourage you to make use of the Subway stop within a...

Honolulu
Reviewed 27 August 2015 via mobile

Checking in - We checked in early morning (1am) and staff at that hour were really helpful. Hotel Room - the room was okay for us (3 people) as we stayed two nights and really only slept. Refrigerator is a requested item. Parking - wad paid on bill and an in/put card was issued by the front desk. Elevator was...

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Helpful?
Thank Hnl808
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Hnl808, Thank you for sharing your review. It sounds as though you joined us for a vacation to Universal Studios, and we are glad to know our location and accommodations met your needs. If you plan on returning to the area someday, we hope you will have more of an opportunity to explore what we have on site, such...

UK
Reviewed 26 August 2015

Booked as part of a package so can't comment on value for money. The staff were great: welcoming, helpful, lots of advice re local amenities and when to visit Universal Studios. Try and get a room high up! We were on the 17th Floor and had a fabulous view across North LA. Rooms are comfortable but not especially modern. Food...

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Helpful?
Thank clarkers
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear clarkers, We appreciate the time you have taken to review your recent experience. We are thrilled to know that out of a stay that included stunning views from your room, a convenient location to Universal Studios and a fun pool area, the staff service was the highlight of your experience. We will be sure to pass your compliments along...

California
Reviewed 25 August 2015

Room was comfortable and attractive. Good breakfast in restaurant. Very nice pool. Elevators were horrible when I first arrived - there was a wedding starting, and the elevators were bypassing the lobby altogether. We had a long pileup of people and there was a good 10 minute wait to go up. But on other times during the trip they were...

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Helpful?
Thank Person2
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Person2, Thank you for taking the time to review your stay at Sheraton Universal. We are pleased to know so many aspects of your stay were to your liking, like our beautiful pool, delicious breakfast and comfortable accommodations. We appreciate your suggestions regarding shuttle times and bedding. Guest feedback such as yours helps us to perfect the guest experience...

Cranston, Rhode Island
Reviewed 23 August 2015

My mother fell in the hotel lobby and had to go to the hospital and the dentist. It ruined part of our vacation. The hotel was very unsympathetic. The hotel did not offer to pay for the medical expenses since the accident was at the hotel. The hotel kept saying it was not their fault and did not accept responsibility.

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Helpful?
4Thank mark42584
Sheratonmanager001, General Manager at Sheraton Universal Hotel, responded to this review

Dear mark42584, First and foremost, best wishes to your mother and for a speedy recovery. We can certainly understand how an incident such as this would impact your vacation. If accidents happen that were preventable or otherwise did not meet our own safety requirements, we are more than happy to assist our guests in every way possible. After thoroughly investigating...

Reviewed 23 August 2015 via mobile

I booked this room for the convenience on a weekend trip to universal studios. The first room they gave us, 263, was a below ground level room at the end of a dark hall. It was very claustrophobic & felt unsafe. I requested a different room, & thankfully was moved to 1611. The room was very small, two double beds,...

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Helpful?
3Thank Patricia D
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Guest, We appreciate your feedback, as value for our guests is of the utmost importance to us. In fact, we are embarking on a room renovation project in the coming weeks as a direct response to our guests’ comments. As we begin for this project, we have assigned some rooms in our lower levels to our guests. We are...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 

Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
Region: United States > California > Los Angeles > Central L.A
Price Range: $343 - $550 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#86 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Universal Hotel staff and other travellers.
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Questions? Get answers from Sheraton Universal Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“select lanai room”
J3209JTjohnm, 26 Apr 2017 | Read review
“Hilton next door better choice”
_deanwatts0, 13 Apr 2017 | Read review
“I have no idea how to get a good room in this place”
HappyScientist, 4 Apr 2017 | Read review
“The rooms on the side of 809 give you a pool view and if possible, book a floor about 5 or higher because the view will be amazing.”
mterry1981, 28 Mar 2017 | Read review
“if you have more than two people in your party, do not get the new rooms, they are Micro Rooms at best.”
jaspinderb, 27 Mar 2017 | Read review
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Prices are for 1 room, 2 adults
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