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Sheraton Universal Hotel

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Sheraton Universal Hotel
Sheraton Universal Hotel
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1,527 Reviews from our TripAdvisor Community

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Showing 1,409: English reviews
Montreal, Canada
Reviewed 19 July 2015

we just returned from 4 nights at the Sheraton Universal hotel. The positives to this hotel are 1) the cost 2) the proximity to Universal studios 3) the staff was friendly and courteous and 4) the size of the pool (including a true deep end of the pool). The negatives 1) hotel is dated and is showing quite a bit...

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Helpful?
1Thank Shena P
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Shena P, Thank you for sharing your thoughts. Though there were many great positive to your stay, such as our friendly service and expansive pool area, we are disappointed that you also encountered some areas for improvement. We are taking careful note of your suggestions. As we embark on renovations in the coming months, your feedback will be of...

Essex
Reviewed 19 July 2015

This review is a bit late now, as we were at the end of 2014 (Nov) this was our 6th or 7th stay at the Sheraton, so they must be doing something right! location is ace, minutes from City Walk and the Park, and a short walk to the Metro Station, be warned it's a STEEP hill coming back, Had...

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Helpful?
Thank swills9
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear swills9, We cannot thank you enough for your ongoing loyalty to our hotel. To receive feedback from someone who has returned to our hotel on several occasions is invaluable, and we will take care to share your review with management. In the coming months, we are going to undergo room renovations to address some of the issues you mention,...

Nyack, New York
Reviewed 18 July 2015 via mobile

Never again! Out to LA on biz and my first choice was booked. Stayed here ONE night (thank God) and it was gross. After refusing one rm near VERY NOISY ice machine was sent to a second one 2 doors down on the TL level which is the basement level... dark with low ceilings. The room was tight and cramped...

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Helpful?
1Thank Grayce A
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Grayce A, We are highly concerned to hear about your recent experience. We hold ourselves to the highest standards of cleanliness, and we find the situation you describe to be unacceptable. At your earliest convenience, you are invited to contact me directly at ssamanon@sheratonuniversal.com. It is my hope that we can come to a quick resolution and welcome you...

Melbourne, Australia
Reviewed 17 July 2015

We were worried before check in because of lots of bad reviews but we were pleasantly surprised. The place is neat and clean. the staff are friendly and funny at times, very welcoming after a 14 hour flight from down under. The pool was great and so where the views from our basic standard room. very easy walk to Universal...

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Helpful?
Thank Sirdashalot
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Sirdashalot, Thank you for choosing Sheraton Universal Hotel. We are thrilled to know your expectations were exceeded. A 14-hour flight can be exhausting, and it is wonderful to know you were greeted with a smile and a laugh. We hope your relaxation carried through thanks to our pool and convenient location. Again, we are glad to have accommodated you,...

Reviewed 13 July 2015

We had a room in the wing around the pool (not the tower). All of the rooms are amazingly comfortable and have been modernized. We were put in this hotel as part of a stay on a reality show and we were surprised that even though the outside appeared aged, the inside was amazingly well done. This is also the...

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Helpful?
1Thank Michael I
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Michael I, Thank you for your kind words. We are so pleased to know you loved the look of our renovated pool and comfortable accommodations. We have been home or hotel to many a famous face – you can ask one of our staff members for a story! It was a pleasure to have you here, and we hope...

Maidenhead, United Kingdom
Reviewed 12 July 2015 via mobile

Stayed for 4 nights. We had an executive suite which was comfortable (bed was good) but the ensuite and main room areas are in need of renovation as are the main public areas and especially the lounge. We had lounge access which was basic. Breakfast was OK but limited. Pool and gym are OK but left with a feeling that...

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Helpful?
1Thank Jmahg
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Jmahg, Thank you for giving us another opportunity to accommodate you. We are disappointed that you felt as though there was a lack of attention to detail. We recently renovated our pool area and are preparing to undergo room renovations as a result of guest feedback. As a Sheraton hotel, we know that there is a standard to meet...

Reviewed 12 July 2015 via mobile

The location is perfect for Universal studio visits. They've complimentary shuttles that run between 9 am to 10 PM to and fro between hotel and universal. Alternatively you can walk which is less than 10 minutes. Pros:- If you want to spend 2-3 days in Universal this is a good location. They've also a decent pool and gym. The rates...

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Helpful?
2Thank Rajarshi C
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Rajarshi C, Thank you for sharing your thoughts. As you mention, our prime location near Universal Studios and complimentary shuttle service can make for an easy trip to the parks. While we are glad that this aspect of our hotel was to your liking, we regret that we failed to meet your expectations in some areas. We have made...

Fayetteville, North Carolina
Reviewed 11 July 2015

To this day, when my wife and I discuss past trips she brings up how wonderfully comfortable the beds were at this hotel. Rooms were also very clean and hotel was practically in walking distance from Universal. If I went back to this park, I would definitely stay here again.

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1Thank thegreathawaiian
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear thegreathawaiian, It’s great to hear from someone who is such a big fan of the Sheraton Sweet Sleeper bed. Did you know that these mattresses and the plush bedding is for sale on the Sheraton website? Is that does not interest you, you can always expect the same exceeding comfort if you do return for another stay. We would...

Reviewed 9 July 2015 via mobile

My wife, daughter and I needed somewhere to stay close to Universal Studios for one night and I had Sheraton points to use so we chose here. The rooms and amenities were typical Sheraton and couldn't be faulted, but what raised this hotel up in my opinion was the fantastic staff. Friendly, attentive and up for a bit of fun...

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Helpful?
1Thank Miles S
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Miles S, Thank you for your review and recommendation of Sheraton Universal Hotel. Friendly service is the hallmark of a great guest experience, so we are delighted that you could have some great conversations with members of our staff. Along with our complimentary shuttle and location near Universal Studios, we are glad we could provide you with a great...

Las Vegas, Nevada
Reviewed 8 July 2015

Chose hotel due to pet friendly and no pet fee. Rooms are over priced, even given no pet fee, for what you get. The pet friendly room we were given was run down and dingy! Shower floor paint was coming off (not that the shower should be painted in the first place!), bathroom faucet coming apart and had mold, wall...

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Helpful?
1Thank Theresa M
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Theresa M, We appreciate the chance to learn more about your recent stay. Though you enjoyed our pleasant staff service, we regret that our rooms fell a bit short. We love accommodating our guests’ furry friends, and we want you to find great value when you bring the whole family to our hotel. It may be of interest to...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 

Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
Region: United States > California > Los Angeles > Central L.A
Price Range: $331 - $490 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
Reservation Options:
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#86 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Universal Hotel staff and other travellers.
19 questions
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Questions? Get answers from Sheraton Universal Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a view of the park - there's nothing like waking up to a view of a Minion peeking over a building at you.”
 of 5 bubbles Travelbug13Canada, 15 Feb 2017 | Read review
“Outside room with a view.”
 of 5 bubbles F4183MPjamesb, 6 Feb 2017 | Read review
“upper floors have construction/remodel”
 of 5 bubbles traveler5093, 3 Feb 2017 | Read review
“Try for a higher floor so you can try to see a good view of the surrounding area!”
 of 5 bubbles A772RNmichellek, 25 Jan 2017 | Read review
“Club level 12th floor very nice and quiet and nice views.”
 of 5 bubbles labelld, 17 Jan 2017 | Read review
5 of 5