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Sheraton Universal Hotel

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Sheraton Universal Hotel
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1,475 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Universal Hotel
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Showing 1,360: English reviews
California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 April 2015

I was really disappointed in this stay. I had read mixed reviews of the property, but decided to stay because after all this is a Starwood Hotel... the name should be trustworthy. Check-in was quick, but did not like how the employee was calling me "sweetie" and "honey". I felt her tone to be condescending and did not care for... More 

Helpful?
Thank Rachel L
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Rachel L, We appreciate the opportunity to hear your thoughts on our hotel. Though the Executive Lounge breakfast and our location were to your liking, we regret that other aspects of your stay were not similarly satisfying. When our guest room temperature is colder than normal, we make every effort to ensure your comfort. This is why we are... More 

Los Angeles, California
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 26 April 2015

I couldn't imagine staying at this hotel if you weren't planning on going to Universal Studios. It's tucked away in the Universal Studios area - 6 minute walk to Universal CityWalk/Universal Studios. There's also a free tram but the walk is really easy. The hotel is fine. Nice lobby, decent Sheraton. The rooms kind of have that Hollywood feel. As... More 

Helpful?
1 Thank Melissa M
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Melissa M, Thank you for your review of Sheraton Universal Hotel. Given our location near Universal Studios, we are glad to provide our guests with free transportation, comfortable accommodations, and a stunning pool and spa. We are renovating our guest rooms this fall so that every corner of our hotel exceeds the Sheraton standard. We hope you will join... More 

Florida, Uruguay
Level Contributor
261 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 195 helpful votes
Reviewed 25 April 2015 via mobile

Close to Burbank airport universal studios and restaurants. Nice pool and bar area. Cute attendant brought us drinks and was very efficient. My room was nice and updated. I was upgraded to a higher level as a gold member and got lounge access. We also held a meeting here. Overall good stay but I didn't like when the servers started... More 

Helpful?
1 Thank ckckckckckck
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear ckckckckckck, Thank you for choosing our hotel to host your meeting. It is great to know that you still had time to enjoy relaxing by the pool enjoying Gold Lounge access. That being said, we apologize for the uncharacteristic lapse in service during your meeting. We apologize and are looking in to this matter as soon as possible. This... More 

Bangkok, Thailand
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 23 April 2015

As the name suggested, the hotel is a few minutes ride, or a good walk from Universals Studio. The hotel had the Hollywood theme decoration in the lobby area but it's nothing fancy or exciting. The room was good for the price with everything you need for the price. They were in good conditions and I had a good night's... More 

Helpful?
Thank Vijcha
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Vljcha, Thank you for your review. We are happy to have met your needs, but we are concerned that we missed the opportunity to make more of an impact during your stay. It is important to us to honor the status of SPG guests who choose to stay at our hotel. We will be sure to review your feedback... More 

Costa Mesa, California
Level Contributor
133 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 22 April 2015

Okay so stayed here for a couple nights, room is okay I've been in much worse! The breakfast buffet is very expensive for what it is. Skip and head out to City Walk instead. The shuttle is great way to get around and its free.

Helpful?
Thank Monby
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Monby, We appreciate the chance to learn more about your recent stay. We are pleased that you took advantage of our free shuttle. That being said, we regret that you did not find more value in our breakfast buffet. We strive to offer a wide variety of delicious options, but we will certainly take note of your thoughts. If... More 

San Francisco
Level Contributor
95 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
Reviewed 18 April 2015

We were a family of four staying in an Executive Suite. The Good: Every member of the staff we met was very professional and helpful. The location of the hotel was good for access to Universal Studios and Citywalk. Our room was on the club floor - and the lounge was well stocked and attended. The Not-So-Good: - The hotel... More 

Helpful?
Thank Bob999
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Bob999, Thank you for reviewing your stay. It is wonderful to know our staff was attentive to your needs and the Club Lounge offered good value. We plan on address the issues you mention as we plan for room renovations later this year. Our guest rooms should match the newly renovated look of our pool, and this is what... More 

Las Vegas, Nevada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 April 2015

The hotel location is perfect! The shuttle service to Universal studio is very convenient. The Bathroom is annoying the faucet in the sink is damage and has water dripping all night. There price was a bit high given that the hotel condition is not too good.

Helpful?
Thank jojiuri
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear jojiuri, We appreciate the opportunity to learn more about your experience at our hotel. While we are delighted that our location and free shuttle service to Universal Studios are to your liking, we regret that your room was not similarly satisfying. Not only would we be happy to send maintenance to address the faucet, but we can also relocate... More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 April 2015 via mobile

Last week we planned a stay here. Upon booking, we requested a roll away bed for an extra fee. We were assured it would be in the room when we arrived. We checked in and there was no bed. I called to the front desk, they stated they were out of them. When I told them that I had reservations... More 

Helpful?
5 Thank Patricia J
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Patricia J, Thank you for bringing this situation to our attention. We can understand your frustration in not arriving to the room you requested, and we regret the inconvenience. We want to make every attempt to properly accommodate our guests. It is disappointing to know that we failed to meet your expectations on this most recent stay. At your... More 

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Mexico City, Mexico
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 April 2015

Not bad! Not bad at all... Although, I would have expected a little bit more from a Sheraton hotel. Pros: The 2nd closest hotel to Universal Studios Hollywood, with complementary shuttle, Lots of Hollywood-Related photos everywhere, Heated swimming pool, & Red Hot - Hot Tube. Nice Pool Area. Open till 10:00 pm, Nice Gym, Conveniently Located Ice Machine, Free wi-fi... More 

Helpful?
1 Thank Mauricio M
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear Mauricio M, Thank you for taking the time to share your thoughts on your recent stay, and thank you for your continued loyalty to SPG Hotels. We are pleased our location put you close to Universal Studios. We hope you loved relaxing by our newly renovated pool area! In terms of the noise in your room, please know that... More 

Brawley, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 April 2015

Hotel was pleasant and clean. A little dated but comfortable. Could use a mini fridge. Celebrated Easter with our children in the lobby hiding Easter Eggs. STaff were wonderful. A glorious 6 minute walk to Universal studios. Shuttle was a huge plus!!

Helpful?
3 Thank mmmladybugs
Sheratonmanager001, Guest Relations Manager at Sheraton Universal Hotel, responded to this review

Dear mmmladybugs, We appreciate the opportunity to hear your thoughts on your recent stay over Easter Weekend. It is great to know the children enjoyed our holiday festivities! We hope everyone had just as much fun at Universal Studios. Please note that for your convenience, fridges are available for rent from the front desk. With this knowledge, we hope you... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Nothing says Hollywood like a facelift. We have started our guest room renovation at the HOTEL OF THE STARS. All services are still available for guest use during this phase. At the Sheraton Universal Hotel, located next door to the excitement of Universal Studios, we artfully blend Sheraton's four-star service with the history of an iconic Hollywood Hotel. ... more   less 

Additional Information about Sheraton Universal Hotel

Address: 333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
Region: United States > California > Los Angeles > Central L.A
Price Range: $321 - $498 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Universal Hotel 3.5*
Number of rooms: 457
Reservation Options:
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Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#86 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Universal Hotel staff and other travellers.
12 questions
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Questions? Get answers from Sheraton Universal Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor has great views”
 of 5 bubbles WishIWereOnVacation, 26 Nov 2016 | Read review
“Try the Hyatt across the street. I've stayed there and the rooms are in much better condition.”
 of 5 bubbles 609anthonya, 16 Nov 2016 | Read review
“Ask for a room facing north for views across north Hollywood towards the Hollywood Hills.”
 of 5 bubbles KnowlBar, 3 Nov 2016 | Read review
“Ask for corner rooms to minimize hallway noise”
 of 5 bubbles ehwang, 2 Nov 2016 | Read review
“Go for room away from the Freeway (101)”
 of 5 bubbles swills9, 29 Oct 2016 | Read review
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