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    Sheraton Universal Hotel

    333 Universal Hollywood Drive, Los Angeles, CA 91608-1095
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    2017-10-01 2017-10-02
    US$229
    US$229
    US$229
    Traveller (473)
    Room & Suite (284)
    Pool & Beach (78)
    Hilton Los Angeles/Universal City
    3,741 reviews
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    Overview
    • Excellent25%
    • Very good37%
    • Average23%
    • Poor9%
    • Terrible6%
    Travellers talk about
    “city walk” (204 reviews)
    “theme park” (57 reviews)
    Wifi
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    3.5 Star Hotel
    All hotel details
    Offers from Sheraton Universal Hotel
    Special Offer: Breakfast for 2 Included
    Hotel deals
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    Hilton Los Angeles/Universal City
    3,741 reviews
    #53 of 352 hotels in Los Angeles
     
    The Garland
    3,079 reviews
    #14 of 352 hotels in Los Angeles
     
    Loews Hollywood Hotel
    3,744 reviews
    #20 of 352 hotels in Los Angeles
     
    BLVD Hotel & Spa
    397 reviews
    #93 of 352 hotels in Los Angeles
     
    Rooms
    Oct 1Oct 2
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (1,662)
    There are newer reviews for Sheraton Universal Hotel
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    401 - 405 of 1,534 reviews

    Reviewed 10 December 2015

    We have stayed here a few times now, the last being August this year, but still seems to have same drawbacks, expensive parking, where guests take a back seat to meetings / seminars ! WiFi slow, if you can connect AND $10 a day !...More

    Thank swills9
    Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 15 December 2015

    Dear swills9, Thank you for being such a loyal guest of our hotel. Your feedback especially offers us the ability to review our procedures and make the necessary improvements. Our guests can always feel free to inquire if their stay might coincide with a larger...More

    Reviewed 7 December 2015

    We recently stayed 2 nights at this hotel. As longtime Starwood Preferred Guests, we used points to book the stay. My wife and I, along with our 2 young children (ages 5 and 8) were visiting Universal Studios, so the proximity to the park was...More

    Thank eli s
    Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 8 December 2015

    Dear eli s, First and foremost, we would like to thank you for your loyalty to SPG Hotels. As someone familiar with our standard of service, we are disappointed that the malfunctioning heating unit and your associated frustration were not better handled. At your earliest...More

    Reviewed 6 December 2015

    We stayed here 11/13 for 2 nights in a queen double room and the heavenly beds were exactly that, heavenly. We had a rental car and flew in to LAX. Drive was smooth to the hotel via regular streets until the last couple of miles,...More

    Thank blondietink
    Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 8 December 2015

    Dear blondietink, Thank you very much for taking the time to share your review. It’s wonderful to know that you enjoyed your upgraded room and our convenient location to Universal Studios. It sounds as though we were able to provide you with a stay that...More

    Reviewed 2 December 2015

    I did read several reviews (some of which quite concerning) before I stayed here. Here's what I experienced Arrival - no issues when I checked it around 1pm (slow time). Valet greeted me as I pulled up, left the car with him while I checked...More

    1  Thank Bo C
    Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 8 December 2015

    Dear Bo C, Thank you for joining us over the Thanksgiving holiday. We are so pleased to know you enjoyed dining with us on Thanksgiving, and we will be sure to pass your compliments along to our chef. It is also to know that our...More

    Reviewed 20 November 2015 via mobile

    Stayed for two nights in an Executive Club queen room. This experience was not as positive as my stay a year ago. Pros: Free shuttle to Universal Citywalk. Club level room has complimentary breakfast and evening hors d'oeuvres included. In room safe. Cons: 1. One...More

    Thank lglbgl
    Response from Sheratonmanager001, Guest Relations Manager at Sheraton Universal HotelResponded 24 November 2015

    Dear lglbgl, Thank you very much for joining us on a second occasion. We appreciate your loyalty and are pleased that you enjoyed the convenience of our free shuttle and the value in your Club Level room. That being said, we apologize for the inconveniences...More

    Hilton Los Angeles/Universal City
    3,741 reviews
    #53 of 352 hotels in Los Angeles
     
    The Garland
    3,079 reviews
    #14 of 352 hotels in Los Angeles
     
    Loews Hollywood Hotel
    3,744 reviews
    #20 of 352 hotels in Los Angeles
     
    BLVD Hotel & Spa
    397 reviews
    #93 of 352 hotels in Los Angeles
     
    About
    Awards & Recognition
    GreenPartner
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Outdoor pool
    • Tennis Court
    • Heated pool
    Details
    • Price range
    • US$239 - US$381 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #85 Business Hotel in Los Angeles
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 457
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Starwood, Orbitz, Ctrip TA, Priceline, Hotwire, Cheap Tickets, getaroom.com, Cancelon and HotelQuickly so you can book your Sheraton Universal Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • Los Angeles >
    • Central L.A
    • Also Known As
    • Sheraton Los Angeles ,
    • Los Angeles Sheraton
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    Traveller (473)
    Room & Suite (284)
    Pool & Beach (78)
    Dining (72)
    Hotel & Grounds (432)
    Bathroom (42)
    Business Centre & Event Rooms (10)
    Family and Play Areas (2)
    Nearby
    Sponsored by:
    Hilton Los Angeles/Universal City
    3,741 reviews
    .22 km away
     
    Loews Hollywood Hotel
    3,744 reviews
    4.29 km away
     
    The Garland
    3,079 reviews
    1.22 km away
     
    BLVD Hotel & Spa
    397 reviews
    .50 km away
     
    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    MamaBellaLuca
    18 April 2017|
    AnswerShow all 5 answers
    Response from Sheratonmanager001 | Property representative |
    Hello and thank you for your inquiry , the renovations will still be taking place in November. Please call the front desk Manager for Club Access information. We are exited that this renovation upgrade is happening and... More
    1
    Vote
    Kathryn T
    20 February 2017|
    Answer
    Response from Sheratonmanager001 | Property representative |
    Thank you for your question, the hotel will still be in the midst of renovations during that time. If you have any further concerns it is best to call directly and speak to a front desk manager. Service manager for... More
    0
    Votes
    Milehikrs
    4 February 2017|
    AnswerShow all 2 answers
    Response from Sheratonmanager001 | Property representative |
    Hello , we have a few different options of transportation one being a taxi or the concierge is can provide different shuttle services for you as well please call the hotel directly at 818-980-1212 when asked to be connected... More
    1
    Vote
    Room Tips
    "Don't choose Trace Level rooms."
    Read review
    "Find a different hotel, one that cares about it's customers."
    Read review
    "Under renovation"
    Read review
    "Pack light"
    Read review
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