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Revel in glamour and exhilaration that defines what it means to live the InterContinental life at the InterContinental Los Angeles Downtown. Excite in breathtaking views from the 70th-floor sky lobby and indulge in globally-inspired cuisine at our cutting-edge restaurants. Host your next event at our beautifully customizable meeting spaces with sweeping views of Los Angeles.
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InterContinental Los Angeles Downtown, an IHG hotel
4.1 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The InterContinental Los Angeles Downtown, an IHG hotel, garners praise for its inviting atmosphere, featuring clean, expansive rooms with cozy beds and impressive views, according to many guests. While the prime location and amenities like the stunning views are popular, some guests have reported inconsistencies in service and unwelcome additional charges.
Travelers are divided on the value, with many feeling that the costs outweigh the benefits. Opinions on the rooms are generally positive, although elevator and room readiness issues have been noted by some visitors.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
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Pros: We check-in a bit early (~1 pm) but was glad to find the room is already ready for us.
Hardware of the hotel is up to expectation (view on the 70th floor lobby/ spire bar etc) for a 5 star hotel. We did not have time to check out the gym and pool so couldn’t comment on that.
Cons: Housekeeping could be more attentive as there were some stains overlooked. She also left a cleaning cloth on our toilet stool on our second night of stay.
The hotel seems to assume everyone use the bathtub so they did not check the body wash bottle in the walk-in shower. It was emptied so we told housekeeping to refill it before we left the room, but she instead just placed a new one at the bathtub side which we were not able to remove from the in-built claw.
There was no “do not disturb” sign or button so housekeeping started knocking at 10 am. We told her to wait 30 min but she again knocked before that. It is a bit weird to have standard check-out time 11 am but housekeeping to start from 10 am.
There was a mandatory $25 beverage credit which I planned to use for 3 small bottles of water or a pint of peroni in the lounge/bar. Both were unavailable so it is better if they could update the menu on available items regularly. It was also not mentioned that the credit does not waive the tax and gratuity (18%) part so I was a bit surprised to find out there were still charges even when my total bill was under $25. For people not familiar with this beverage credit system I suggest better just treat this as mandatory tax by the hotel as you always have to pay sth extra even if you order <$25 stuff.
The check-in email mentioned free news stands available but when we asked concierge we were told they don’t have newspaper in fact. The elevator design was a bit inconvenient as we must first go to lobby (70th floor) then go all the way down to 35th floor where we stayed. Expect at least 5 min extra time whenever you step off from room to go to the ground floor building entrance.
Overall, I would still give a 4.0 out of 5.0 for my 3 night stay as the hotel does deliver in the hardware part. For international travellers don’t expect the same 5 star experience but if you tone down to American standard the hotel does outperform from the other ones in LA downtown area.
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Date of stay: October 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Expect extra time to reach building entrance from room due to the elevator design
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at InterContinental Los Angeles Downtown, an IHG hotel
Responded Oct 17, 2024
U8779XLbrucet, thank you for sharing your experience. It's great to hear that the view and facilities met your expectations at InterContinental Los Angeles Downtown. Your comments about housekeeping and the beverage credit offer valuable insights for potential improvements. It sounds like the hotel facilities and unique design still contributed to an overall enjoyable stay. Your candid feedback helps enhance future guest experiences, and we're pleased you found value in the location and offerings. Karim Ouwaidat Director of Rooms
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First time in 23 years for a trip with just my wife and I. We stayed 9 nights. Staff was amazing, atmosphere was very upscale but not stiff, and the room/setting/food, well, amazing is an understatement.
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Date of stay: May 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Services Manager, Owner at InterContinental Los Angeles Downtown, an IHG hotel
Responded Jun 26, 2023
Thank you for taking the time to share your wonderful experience at InterContinental Los Angeles Downtown, an IHG Hotel. It's delightful to hear that you enjoyed your first trip with just you and your wife in 23 years. Your kind words regarding the staff, atmosphere, and overall experience mean a great deal to us. We're thrilled that our staff made such a positive impression on you with their exceptional service. We strive to provide a warm and welcoming atmosphere for our guests, and it's great to know that you found it to be upscale without being stiff. It's lovely to read that you found our rooms, setting, and food nothing short of amazing. Our dedication to creating a luxurious and memorable experience for our guests is evident through your comments. InterContinental Los Angeles Downtown truly values your feedback and we look forward to welcoming you back for another fantastic stay in the future. We hope your next visit will be just as enjoyable, if not even more so!
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A hotel offering very comfortable rooms with a magical view (be careful to ask for a high floor). The roof top of the 73rd floor offers very good cocktails and a menu of delicious dishes. The service, however, left something to be desired... (uneven with some very good and some very bad.) The swimming pool is pleasant (but be careful, some deckchairs are torn and I don't find it normal that you have to pay extra to be able to lie down on deckchairs with mattresses!) The gym is exceptional with new machines, a high-end locker room and a superb view, open 24/7! Warning: no shower heads in the bathrooms... very annoying to wash when you are less than 1m70 tall (including in the bathtubs!) Expensive parking service (50 euros per day) but very practical and very professional. Adorable and smiling hotel staff. I recommend.
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Date of stay: July 2023
Value
Location
Service
Trip type: Travelled with family
Room Tip:Pas de pommeaux de douches
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed at this hotel from 29 July - 4 August. We have stayed here once before and found it decent, but wanted to give it another go - our opinion has generally remained the same.
In summary, this hotel was really great at going above and beyond but slacked on some of the basics. Being the tallest building in DTLA, the views are obviously stunning and being on the 50th floor meant ours was particularly great. Our room was also very spacious.
Unfortunately however, we encountered a few problems - with regard to the bill, we were initially charged for days we never stayed at the hotel (this was later reversed after we queried this). Housekeeping was also not always topped up as was promised, and we had to request this at the front desk.
Concierge service was very friendly however and eager to help wherever possible, even offering us a $25 drink voucher per day from the mini bar or breakfast. Unfortunately, we also had to request this each day at the front desk as this was never taken off our bill without asking and our mini bar was never restocked without asking.
Breakfast service was exceptional, with very attentive service and a wide variety of dishes / buffet foods. It was always extremely busy however, with a long queue beforehand so just be prepared for that. Other amenities like the pool were great, but you also have to come early for optimum experience here - there is very minimal seating and no shade (unless you pay for the $500 cabana). The pool is also not heated.
The location of downtown LA could not have been more perfect and was a big reason for us choosing this hotel, as it had a metro station right outside (with connections all over Los Angeles), and lots of food options outside too. It was also only a 15-minute walk from tourist hotspots like Grand Central Market, the Grammy Museum, the Crypto.com Arena, and Angels Flight.
Overall, our experience was mixed. This was a good hotel but did not unfortunately improve upon our experience from last time - service was generally good and they never hesitated to go above and beyond, but some basics need to be improved upon.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Get to the pool and breakfast ASAP.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at InterContinental Los Angeles Downtown, an IHG hotel
Responded Aug 9, 2024
maroonmol, thank you for your detailed feedback. Your comments about the stunning views and spacious rooms are appreciated. It's clear there were some areas where your stay could have been better, particularly with billing and housekeeping consistency. It’s encouraging to hear that the concierge and breakfast service stood out positively, and that the location was ideal for your needs. The team will certainly take your comments on board to enhance the guest experience. Matthias Kaiser Hotel Manager
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This was my first time staying at this property, and I must say, I was not impressed considering the price I paid. However, I do want to give credit to Teresa at the Front Desk, who provided superb service. She took great care to ensure my stay was comfortable, attentively listening to my needs and going above and beyond to meet them. The entire staff was very friendly and accommodating.
I spent one night in a king junior suite. Unfortunately, the quality of the furniture in the room was below average. There was only one chair for the table, which was disappointing. I also noticed that the hotel provided paper and plastic cups instead of glassware.
On the positive side, the bed was comfortable, but I needed extra pillows to support my head. However, I was disappointed to find stains on the carpet and tile in the bathroom. The grout on the bathroom tiles needed a thorough cleaning, and the caulking around the tub was peeling off, requiring repair.
Additionally, there were noticeable dust bunnies above the bathroom mirror. The shades in the lobby were quite dusty and definitely in need of a deep cleaning. Furthermore, the chairs in both the lobby and the bar area were dirty.
In summary, I would rate this property as a 3.5-star hotel. I'm aware of other hotels in the area that offer a five-star experience for just a few dollars more, making it difficult to justify staying here again.
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Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:The Elevator situation is difficult. You've got to reach the 70th floor, transfer to a different...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestServicesMngr_LA, Guest Relations Manager at InterContinental Los Angeles Downtown, an IHG hotel
Responded Sep 12, 2023
Ronlives, we're glad to know Teresa made a positive impact during your stay with us through her attentive service. We're sorry to hear that some aspects of your visit didn't meet your expectations, particularly the room furnishings and cleanliness concerns you described. Please know we take feedback like yours to heart and will relay these points for improvement. It's great to know you found the bed comfortable but apologize if you were in need of more pillows. As we strive to provide a more satisfying experience, we hope you consider giving us another chance in the future. Matthias Kaiser Hotel Manager
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Staying at the intercontinental is difficult to say the least. The elevators do not go straight up and down. No matter what floor you stay on, you have to go to 70 before going to one. You have to go to 70 before going to your room. If you're staying there by yourself and not with a group you may not have a problem. But if you're there with any size group I would not recommend it for any reason. On New Year's Eve when a lot of non-hotel guests were coming for the celebration, there were 50 of us waiting in a line to get upstairs. The hotel did nothing to accommodate hotel guests separate from New Year's Eve revelers. And if you have a group that all wants to get to breakfast when the doors open at 7:00 a.m. because you have flights to catch, they did nothing to help speed up things like offer box breakfast. Or open doors early for a group.
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Date of stay: December 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at InterContinental Los Angeles Downtown, an IHG hotel
Responded Jan 5, 2025
417dp, thank you for sharing your thoughts. It sounds like you faced some inconvenience during your stay. The team always aims to provide a smooth experience for guests, and feedback like yours helps in making improvements. We hope future visits are more aligned with your expectations. Karim Ouwaidat Director of Rooms
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Beautiful hotel in downtown LA with magnificent view. New rennovated room and bathroom. Upscale Byredo shampoo, conditioner and lotion. Front desk receptionists and the concierg desk are friendly and helpful. The elevator system is pretty strange. You touch the outside screen with room key to get the designated cart to go up to your room level. You can not do anything once you enter the elevator or tailgate anyone to their cart. The lobby level is grand and beautiful which gives you a view of spanning LA downtown. If it is a clear day, you can even see The Hollywood sign. I would come back. The valet parking is expensive but it is the same rate everywhere else in LA.
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestServicesMngr_LA, Guest Relations Manager at InterContinental Los Angeles Downtown, an IHG hotel
Responded Dec 1, 2023
186jacquelinev, it's fantastic to hear that the InterContinental Los Angeles Downtown delivered an experience worthy of a return visit. We're thrilled that the vast views, reimagined rooms, and quality amenities impressed you. Our team members at the front desk and concierge are delighted to have been of assistance. Regarding our unique elevator system, it's designed with security in mind but we understand it may be unusual at first. We're pleased that our captivating lobby and the visibility of the iconic Hollywood sign captivated you. We can't wait to host you again! Matthias Kaiser Hotel Manager
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I rate Intercontinental hotel as a 4* hotel. Room was a one bedroom city suite and it did not disappoint: great bed, large bathroom with shower and bath, heated toilet seat (yes heated), big living room. A few things are missing: no safe, only plastic cups rather than an actual glass.
Breakfast buffet at Dekkadence was good. Especially the omelette station was great. As you need to go and get all the food yourself, I found it weird the bill still asks for a gratuity, on top of the 18% service charge.
Biggest feature is the Attitude gym, located on the 7th floor. It is a full-size gym, equipped with Technogym machines, lots of crosstrainers, treadmills,... and an extensie dumbell rack upto 120lbs.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestServicesMngr_LA, Guest Relations Manager at InterContinental Los Angeles Downtown, an IHG hotel
Responded Feb 8, 2024
Fly_ebos, thank you for your feedback regarding your stay at InterContinental Los Angeles Downtown. It's pleasing to hear that you found our one-bedroom city suite up to standard. Your input regarding in-room amenities is noted. We're glad you enjoyed the breakfast at Dekkadance and our omelette station. We'll take into account your comments on the service charge structure. We're especially proud of our state-of-the-art health facilities and thrilled that our Attitude gym lived up to your expectations. We appreciate your valuable feedback and we're looking forward to your next visit. Matthias Kaiser Hotel Manager
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The bones of the hotel are really good, but the service is pretty lackluster. Unless you really want the incredible view, there isn’t much of a reason to stay here.
The physical infrastructure is really impressive. Nice spaces, the most dramatic views in all of LA, and decently sized rooms. However, service is kind of non-existent. There are lots of employees, but most we encountered lacked motivation or any sort of joy in their job. Check-in took far too long, and getting a quick bite in the lobby lounge turned into a painfully long experience where it was difficult to get anyone to help and we received an incorrect order. We went for breakfast at “Dekkadance,” which was a mistake. Long line to get seated, were brought to a table without any explanation as to how breakfast worked, asked for a menu and were told they were all out, so begrudgingly had the buffet, which is overpriced and not worth the effort. $12 up-charge for an omelette. Extremely slow and painful to get coffee. I wish we had walked a few blocks to Bottega Louie. Finally, the room is showing some wear and tear, with broken tile in our shower and some of the worst quality bath towels at a supposedly “nice” hotel that I’ve ever experienced.
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Date of stay: December 2024Trip type: Travelled with family
Room Tip:Onsite valet parking is silly expensive; instead, use SpotHero to reserve parking across the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at InterContinental Los Angeles Downtown, an IHG hotel
Responded Dec 16, 2024
Nelson, thank you for sharing your thoughts. It's great to hear you appreciated the impressive infrastructure and stunning views. Your comments about the service experience have been noted. Providing prompt service and maintaining quality standards are priorities, and the feedback will be shared with the team to address these aspects. Karim Ouwaidat Director of Rooms
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Great hotel and great staff. Front desk on the 70 th floor provides a pretty dramatic entrance experience but gets crowded during peak check in periods. Blanca at the front desk was fantastic although I wish I had her when I checked in…the amenities/benefits were not explained so I feel like I was short changed (paying for something and getting nothing). The staff at all levels is very helpful and friendly. Housekeeping is quick to provide anything extra you need. Requested toothpaste and was provided 2 kits because the toothpaste in the kits only lasts 2 days. Rooms are well equipped with decent city views. Bathrooms are roomy with rainfall shower and separate tub although they don’t have soft close toilet lids or glasses (felt a little lower end compared to the rest of the hotel). Hotel has one of the best fitness centers I’ve visited. Multiple restaurants, bar, coffee shop within the hotel and many more to choose from with a short walk.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GuestServicesMngr_LA, Guest Relations Manager at InterContinental Los Angeles Downtown, an IHG hotel
Responded Feb 18, 2024
Thank you for your review of InterContinental Los Angeles Downtown. We're thrilled that you found our team to be friendly and attentive, particularly Blanca. Your feedback about peak times at the front desk and communication about amenities is valued, and we will take it into consideration for enhancement of our guest experience. We're pleased that you appreciated our well-furnished rooms, comprehensive amenities, and varied dining options. As we look forward to welcoming you back, know that our commitment to providing you with the best possible stay remains our primary focus. Matthias Kaiser Hotel Manager
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Park Ridge, New Jersey26 contributions24 helpful votes
The fridge has the entire top shelf reserved for guest use (great for water). That's all I expected and it met our needs. Not sure on he microwave. I sprang for Club access which provided for great sips and nibbles throughout the day.
OK, I'm answering my own question. Attitude fitness is on the 7th floor of the IHG DTLA building & is open to the hotel guests. And on the hotel website, the pool seems to be open too.
There are more places to choose from in the Los Angeles area.
PRICE RANGE
C$407 - C$596 (Based on Average Rates for a Standard Room)
LOCATION
United StatesCaliforniaLos AngelesCentral L.A / Downtown
NUMBER OF ROOMS
889
Prices are provided by our partners, and reflect nightly room rates, including any mandatory fees. Taxes not included. Please see our partners for more details.
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