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Heater was broken! Fortunately it was fairly moderate outside but it was still cold enough that we got terrible sleep! Wanted a relaxing night in so we looked at the pay per view movies. Expected them to be expensive, but for $18, we went to...More
2 Thank AandS_LA
Response from rlangley, General Manager at Sheraton San Jose HotelResponded 8 December 2014
I read your comments and appreciate that you let us know about your stay. I am sorry that it was not pleasant and we will continue to make improvements to satisfy our guests. When booking rooms at our hotel, it is always best to book...More
I expect a Sheraton to be a well oiled machine, to run smoothly and efficiently. I have stayed at this very hotel before several times and always had a pleasant experience. I would rate it a 3.5 but I have to choose between 3 &...More
Response from rlangley, General Manager at Sheraton San Jose HotelResponded 10 December 2014
Thank you for giving us the opportunity to improve by letting us know about your concerns. We appreciate the feedback and we are glad that despite the glitch, you were able to enjoy your stay with us. We hope to see you again in the...More
Everything you expect from a Sheraton; nice property with friendly staff but the rooms have wall air conditioning units that you would expect to see in lower end Starwood properties. The result is a noisy experience that makes sleep a little difficult.
Response from rlangley, General Manager at Sheraton San Jose HotelResponded 30 October 2014
I apologize that your stay was not as comfortable as we would have liked it to be. Thank you for sharing your feedback with us so that we can improve on our product and create a better experience for our future guests, including you.
I found the hotel to be a very nice business hotel, and the pool area looked very inviting. The restaurant food was very good, especially the poached eggs w. asparagus appetizer. Unfortunately the room A/C had to be reset by Maintenance AND the door key...More
Thank Ruth E
Response from rlangley, General Manager at Sheraton San Jose HotelResponded 15 October 2014
Thank you for your feedback regarding your recent stay with us. We value your comments and will share these with our team so that we can work on improving. We hope that you will come and stay again
We had a last-minute business trip and were able to secure rooms at this property, which was close to the business we were in town to visit.
I was very pleased with the great service we received from the staff throughout our stay - day...More
Thank Ron S
Response from rlangley, General Manager at Sheraton San Jose HotelResponded 6 October 2014
Thank you for sharing your feedback. It is good to know that we were able to meet your needs for your stay. We look forward to your next visit and hope that you would be able to enjoy the rest of the hotel's features,including the...More