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Sheraton San Jose Hotel

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Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
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Sheraton San Jose Hotel
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341 Reviews from our TripAdvisor Community

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Showing 319: English reviews
Reviewed 29 October 2016

The front-desk staff is the best and the main reason I keep coming back every month on business. This hotel is not the fanciest in the area, but it's so cozy and friendly and Ara at the front desk is so friendly and always remembers me. So do Carlos and Sally and several other excellent staff members across the Lounge,...

Thank Alex Sasha R
Angelique L, Manager at Sheraton San Jose Hotel, responded to this review

Alex, thank you for always choosing to stay with us when you are in the area. Your commendation of the front desk (and restaurant) teams are very appreciated, especially by Ara, Carlos and Sally! Thank you for the 5-star rating and for letting us know that you genuinely enjoy staying with us! See you again soon!

Eastern Sierra, CA
Reviewed 27 October 2016

Carlos at check in was very friendly. While we were provided an upgraded room the windows faced the freeway and it was very noisy. The Club Lounge breakfast was adequate but limited. We arrived late so we missed the evening offerings. Overall, this hotel was a decent value for the last-minute rate received but I will probably try other properties...

Thank terere2
Angelique L, Manager at Sheraton San Jose Hotel, responded to this review

Thank you for your feedback, terere2. We appreciate the 4-star rating and your commendation of Carlos. We hope you give us another opportunity to gain a 5-star rating by staying with us again.

Highlands Ranch, Colorado
Reviewed 14 October 2016

I stay here for business when I visit SJC. The rooms are clean and staff is friendly. I think the SPG lounge has a lot of opportunity and really is one of the worst I have seen. The restaurant and lounge are great, the bartenders/staff (Lauren) are very friendly and remember from each trip. Definitely my choice for SJC visits...

Thank scootusaHR
Angelique L, Manager at Sheraton San Jose Hotel, responded to this review

We appreciate your candid feedback about your recent experience here. We will continue to work on making improvements where needed and maintain the best standards of cleanliness for all of our guests. Thank you for your commendation of Lauren, she is awesome! Thank you for choosing to stay with us for your visits to SJC, we look forward to your...

Reviewed 20 September 2016

I stay at this hotel quite often for business. The front desk staff has changed over in recent months; previously I had no problems, now I have nothing but problems! I'm Starwood Gold for Life and Platinum Status. The front desk constantly tells me when I check in that the room I reserved is unavailable and they can't get me...

3Thank KLDChicago
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

I understand how disappointed you are, it must have been very frustrating for you to not have your needs met. I apologize for the experience that you had; however, the issues that you mentioned have already been addressed. Moving forward, we will work on making sure that these incidents do not occur again and we hope that this will not...

Reviewed 3 September 2016

We went there for couple of days in peak summer. The room we asked for early check in as Gold SPG members. It was busy due to world water polo events and they could not offer room, but the staff were extremely nice and offered us snacks in restaurant complimentary while our room was getting ready. One of the staff...

Thank SidSne
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

SidSne, thank you for sharing your feedback about your recent stay here. It sounds like we have a few things to improve on with the check-in process and we will work on it. We are happy to know that the rest of your stay was great and we can look forward to your next stay with us! Thank you again.

Reviewed 29 August 2016 via mobile

I stayed many times at this hotel, last time August 2016. When you travel in Silicon Valley I recommend this hotel is a strategic place in the heart of business, a bit expensive but is being refurbished. Cozy atmosphere, friendly staff, especially at the club lounge where Jenny welcomes you with warmth and professionality, always available for help or advice....

Thank Maurizio D
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

Thank you, Maurizio, for your feedback about your recent stay with us and commendation for Jenny. We also appreciate your recommendation of the hotel to our all our potential guests and we will continue to make improvements to the quality of the services and products that we provide. We hope to see you here again!

Rowland Heights, California
Reviewed 23 August 2016

I must admit, this hotel has the nicest bed I've slept in a while (better than my own bed). I made the mistake of booking for 1 night instead of booking it for the entire 3 nights for my business trip, by the time I confirmed the trip and was trying to add the additional 2 night, Booking.com will not...

Thank Jenn C
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

I am so glad to hear that you had a restful night with us, I agree with you that the beds here are great! Thank you for sharing your feedback with us and for your 5-star rating. I look forward to your return.

Reviewed 22 August 2016

We attended a wedding at the Sheraton San Jose and stayed over at the hotel as well, and were very pleased with the experience across the board. The hotel itself is nice, what one would expect from Sheraton - the rooms are clean and comfortable and the grounds are lovely. Breakfast at the Bistro was good with great service, and...

Thank kauinca
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

Thank you for your feedback, kauinca! I am happy to hear that you had a great experience during your stay here. I will pass along your commendations about the staff and especially Kay. I hope that you will return again soon.

Seattle, Washington
Reviewed 19 July 2016 via mobile

I stayed at this hotel. It was a slow weekend at the hotel. However, staffs were still very attentive. For example April at front desk was super helpful with my airport transfer (and she did it promptly), Ara at front desk was also very friendly and warm, kept telling me that I should stay longer next time. Dustin who drove...

Thank Jefferson L
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

It is always a good feeling to know that we have associates who truly take care of our guests to insure a great experience. Thank you for letting us know and for staying with us. We look forward to your next visit!

Reviewed 17 July 2016 via mobile

My 3rd visit to this hotel. Beautiful landscape with waterfall and swimming pool located in the middle of the hotel. I was lucky to have the pool view and was really beautiful and relax especially after your hectic business days. Very close to good Asia restaurants and assess to the motorway . Friendly and helpful staff. I would come again...

Thank Lucas G
rlangley, General Manager at Sheraton San Jose Hotel, responded to this review

Thank you for staying with us, Lucas G. We are glad that you were able to relax in the beautiful surroundings that we have. We appreciate your feedback and we look forward to your next stay.

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14/05/2017 15/05/2017
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  • Free Parking
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Enjoy a warm welcome at the Sheraton San Jose Hotel. Close to The Great Mall, Levi's Stadium, and Paramount's Great America Theme Park. Offers 14 different meeting spaces. ... more   less 

Additional Information about Sheraton San Jose Hotel

Address: 1801 Barber Lane, Milpitas, CA 95035
Region: United States > California > Milpitas
Price Range: $159 - $607 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton San Jose Hotel 3.5*
Number of rooms: 229
Reservation Options:
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Also Known As:
Sheraton Milpitas
Milpitas Sheraton
Hotel Style:
#2 Family Hotel in Milpitas
#3 Romantic Hotel in Milpitas
#5 Business Hotel in Milpitas
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton San Jose Hotel staff and other travellers.
1 question
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Bakersfield, California
over a year ago

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Questions? Get answers from Sheraton San Jose Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room away from the freeway side on a high floor”
VFPSF, 5 Apr 2017 | Read review
“Don't spend extra for the concierge lounge - it's not worth it”
Alan_B_CO, 13 Mar 2017 | Read review
“Look at room to make sure clean”
martyh00, 30 Nov 2016 | Read review
“free wifi only if your a member of starwood sheraton so join the free membership and get free wife or you pay”
go_dupont, 10 Nov 2016 | Read review
“Sheraton has a deal with my company, so wifi was free. They may charge you, if your company isn't contracted with them.”
Soung-Phoenix, 2 Nov 2016 | Read review
5 of 5
US$199* /night
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