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Portola Hotel & Spa at Monterey Bay

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#16 of 55 Hotels in Monterey
Certificate of Excellence
GreenLeadersGold level
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1 room 2 adults 0 children
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Portola Hotel & Spa at Monterey Bay
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2,319 Reviews from our TripAdvisor Community

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Showing 2,229: English reviews
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Saratoga
Reviewed 4 days ago NEW

We have visited the Portola Hotel on numerous occasions and have always received the best in service that a guest could expect. Check-in is efficient, the rooms are clean, cozy, comfortable, and romantic. They have a large sliding door, with balcony, where you breath in the fresh ocean breezes. Most pleasing to us was the effort by the staff to...

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Helpful?
Thank Rolandus
Santa Barbara
Reviewed 6 days ago NEW

Recently we stayed at the Portola Hotel in Monterey and found many good things about it but some things that were very disappointing. We got a pretty good deal because the lobby was under construction, and construction made it hard to even find the entrance. Once inside though it was fine. Every employee we encountered was wonderful. Our room was...

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Helpful?
Thank SantaBarbaraSusieQ
Benicia, California
Reviewed 1 week ago via mobile

Stayed here with hubby for two days this week. We had stayed here 6 times before, too. The hotel has the best location making it easy to walk to the wharf or downtown Monterey. Simply a great area to enjoy. The room was comfortable, quiet, and clean. The staff was friendly and helpful. But the Internet was S.L.O.W. Even the...

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Thank hutchss
Reviewed 1 week ago via mobile

This is a really nice hotel, very expensive so book it through expedia or some other site. Be prepared to pay for parking and pay for internet access. The foid at the hotel is also expensive. I suggest going to the Old Monterey cafe down the street for breakfast, you can walk thers.

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Thank Diane M
Los Angeles, California
Reviewed 1 week ago

We're return customers. I booked at Monterey Marriott as I was attending a conference there, but switched to Portola when I saw they had a Travelzoo promo that bested my Marriott rate. We love the wharf-side location, breakfast buffet, beautiful decor and furnishings. Parking is convenient, even if it's $20 for self-parking. Portola is consistently better than big-chain hotels. The...

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Helpful?
Thank kellybee7
Simi Valley, California
Reviewed 2 weeks ago

Beautiful hotel! We had a waterfront room which was really lovely, and I wish I lived closer strictly for the absolutely scrumptious cookies here! (Seriously, you will regret not buying more after you try the complimentary ones!) Great location, walking distance to the wharf and some delicious nearby restaurants (the place with crepes right across from this hotel is beyond...

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Thank singersisterssweets
Santa Maria, California
Reviewed 2 weeks ago

Check in was presumed to be bad, due to construction. Entrance closed off, but signs directed to the waiting bell boys. Our arrival was early but we were unloaded in the garage and given a numbered ticket and advised that our luggage would be delivered to out room. We checked in , our room wasn't ready yet so checked in...

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Helpful?
Thank ccarny
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hi ccarny, Thank you for your review on TripAdvisor. We were pleased to hear you had an opportunity to stay with us during the Jazz Bash by the Bay and truly hope you enjoyed your stay. Thank you again for taking the time to write a review. We hope to have an opportunity to welcome you back soon. Sincerely, Portola...

San Rafael
Reviewed 2 weeks ago

Excellent room, good front desk service. Best location in town, adjacent to the Plaza and across from the Wharf and downtown area. Walking path to the aquarium and the Cannery. The path is right along the Monterey Bay coast with great views and many benches and scenic stops.

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Helpful?
Thank keninsr
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hi keninsr, Thank you for taking the time to post a review and share your experience at the Portola Hotel & Spa on TripAdvisor. The Hotel is very close to the walking path and we were happy to hear you were out exploring the path and taking in the sights of Monterey. Thank you again for taking the time to...

Reviewed 2 weeks ago via mobile

This is a nice place, but the on-going renovations are really disruptive. Right now access to the garage and both restaurants is difficult. I hope the renovations include new elevators, during our stay not all were working, and those that were seemed erratic.

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Thank Eric P
California
Reviewed 3 weeks ago

Portola Hotel is currently doing some face lifting, but it is still worth visiting. The location is next to most of the cultural sites, the art museum, and Fisherman's Wharf. It is next to the beginning of the fun and unusual walking path that will take you to Cannery Row and allow you to view the birds, sea lions, sailboats,...

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Helpful?
Thank Mitz50

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Portola Hotel & Spa reflects the captivating spirit of a rich, historical setting surrounded by everything that the Monterey Peninsula has to offer. Your stay at the Portola Hotel begins with warm homemade chocolate chip cookies, provided at check-in. As the only Silver LEED(R)-EB certified hotel on the central coast of California, the hotel boasts 379 guestrooms and suites, an award winning full service day spa, two on site eateries, a craft brewery and more! Portola Hotel & Spa is one of California's premier family-friendly destinations offering easy access to Monterey's favorite attractions. The hotel is also pet friendly. ... more   less 

Additional Information about Portola Hotel & Spa at Monterey Bay

Address: 2 Portola Plaza, Monterey, CA 93940-2419
Region: United States > California > Monterey County > Monterey
Price Range: $235 - $507 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Portola Hotel & Spa at Monterey Bay 4*
Number of rooms: 379
Reservation Options:
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Also Known As:
Portola Hotel And Spa At Monterey Bay
Portola Hotel Monterey Bay
Hotel Style:
#1 Green Hotel in Monterey
#3 Luxury Hotel in Monterey
#4 Spa Hotel in Monterey
#4 Business Hotel in Monterey
#8 Family Hotel in Monterey
#9 Romantic Hotel in Monterey
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Questions & Answers

Here's what travellers have asked, with answers from Portola Hotel & Spa at Monterey Bay staff and other travellers.
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Questions? Get answers from Portola Hotel & Spa at Monterey Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floors on the west side of building ate the most peaceful”
 of 5 bubbles Rolandus, 21 Mar 2017 | Read review
“If it matters to you, get an ocean view. Otherwise, all rooms are comfortable.”
 of 5 bubbles kellybee7, 14 Mar 2017 | Read review
“Choose a waterfront room”
  • Sunrise from our room
 of 5 bubbles singersisterssweets, 11 Mar 2017 | Read review
“5th floor, very quiet”
 of 5 bubbles keninsr, 6 Mar 2017 | Read review
“We went with the staff's selection and were very pleased.”
 of 5 bubbles bobostours, 2 Mar 2017 | Read review
5 of 5