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Portola Hotel & Spa at Monterey Bay

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#15 of 55 Hotels in Monterey
Certificate of Excellence
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Portola Hotel & Spa at Monterey Bay
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2,303 Reviews from our TripAdvisor Community

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Showing 2,213: English reviews
Stockton, California
Reviewed 3 days ago NEW

We checked into the Portola Hotel & Spa this afternoon. We had long before requested a room with a king bed. Got one with two double beds. Queens would have been fine, but they don't have them. Called to ask for a change of rooms since we saw an unoccupied king across the hall. Request was denied because they said...

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Helpful?
Thank Dr_Awrof
Toledo,Ohio
Reviewed 1 week ago

We stayed 2 nights and really liked the hotel. The only reason I gave it a 4 instead of a 5 was the construction that is going on. The noise one afternoon was pretty loud and the view from our window was a total construction zone. Having said that the room was super clean and updated. Staff was very friendly....

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Thank sfstennis
San Francisco, California
Reviewed 1 week ago via mobile

They totally destroy our anniversary celebration. We book with more than two months in advance, I called in the morning the we were arriving and the person in the phone said everything was fine. When we arrived, they gave us a two queen bed instead of our king bed room. The hotel has an old fashion style and the room...

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1Thank anvera2
Soledad, California
Reviewed 1 week ago via mobile

My honey surprised me for my birthday this wonderful getaway with a beautiful view of fishermans wharf and the amazing Monterey Bay. We had dinner and the wine was a special one! (Thank you Mrs Barrs) everything here is in walking proximity and the rooms and service are excellent! We will definitely be coming back!!!

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Thank alcantarjuan
Santa Cruz, CA
Reviewed 1 week ago

I really like this hotel. The decor is very tasteful, the attached restaurants and bar(s) are great, the rooms very comfortable and well put together, and the location can't be beat for seeing Monterey. I also found the hotel staff to be very friendly and helpful. Their winter deals make it very worth a visit. You can walk to so...

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Thank zz59
Reviewed 1 week ago

This is my second stay at the Portola Hotel & Spa in Monterey. The first time I was impressed by the lobby and our room was very comfortable & nice. This time was also good but there is quite a bit of construction going on outside building a conference facility and their lobby was under construction as well. We were...

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Thank U8460SHbarbarab
Turlock, California
Reviewed 2 weeks ago

Hotel is under remodel, so be prepared. Lobby is the most impacted. Staff is great, rooms are nice size and well appointed. Bed's are comfy. Be advised that if your room is on the side of the parking garage, it is loud, even through the night. Location is good, Starbucks is on the corner, so this is a big plus.

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Helpful?
Thank Carol V
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Carol V, Thank you for taking the time to post a review on TripAdvisor. We value you as a guest and want you know we greatly appreciate your feedback about your recent stay and your kind words about our staff. We hope we have an opportunity to welcome you back to Monterey soon! Sincerely, Portola Hotel & Spa at Monterey...

Pawcatuck, Connecticut
Reviewed 2 weeks ago

Because the hotel was undergoing some construction, after we checked in, it seemed a little like we were the only people in the hotel. So there was that moment, like in a horror movie where you're telling the people on the screen not to go there . . . Fortunately, our stay which involved two nights and no chainsaws was...

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Helpful?
Thank Thom-Shap
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hi Thom-Shap, Thank you for taking the time to post a review about the Portola Hotel & Spa on TripAdvisor. We were glad to hear you enjoyed your overall stay in Monterey and the Portola Hotel's location to Fisherman's Wharf and Cannery Row. We hope to welcome you back to Monterey soon! Sincerely, Portola Hotel & Spa at Management Team

Manchester, United Kingdom
Reviewed 2 weeks ago

Hotel was great! Super room. Very close to fisherman's wharf and the whale watching trips. Lots of places to eat here too. About a half hour walk - at gentle/holiday pace to Canary Row and the Aquarium. Hotel was modern and coping very well with all the works going on around the plaza. parking was under the hotel. We used...

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1Thank CatherineF2012
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hi CatherineF2012, Thank you for taking the time to post a review and share your experience at the Portola Hotel & Spa on TripAdvisor. We were pleased to hear you had an opportunity to stay with us and you enjoyed the close proximity to Fisherman's Wharf and Cannery Row. We hope to have an opportunity to welcome you back soon!...

Guilford, Connecticut
Reviewed 2 weeks ago

OK! So there is construction all around but the staff has done a great job of keeping us away from the noise! The hotel is located in the Historic District of Monterey when it was the Capital of North and South California. The food is great! If the chef is there to make omelets in the morning, you will be...

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Helpful?
Thank Charles R
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hi Charles R, Thank you for taking the time to write a review on TripAdvisor. We were glad to hear you enjoyed your stay and the staff provided you with exceptional service. Being centrally located in Monterey makes for a nice walk to our local shops and attractions. We hope we can welcome you back soon! Sincerely, Portola Hotel &...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Portola Hotel & Spa reflects the captivating spirit of a rich, historical setting surrounded by everything that the Monterey Peninsula has to offer. Your stay at the Portola Hotel begins with warm homemade chocolate chip cookies, provided at check-in. As the only Silver LEED(R)-EB certified hotel on the central coast of California, the hotel boasts 379 guestrooms and suites, an award winning full service day spa, two on site eateries, a craft brewery and more! Portola Hotel & Spa is one of California's premier family-friendly destinations offering easy access to Monterey's favorite attractions. The hotel is also pet friendly. ... more   less 

Additional Information about Portola Hotel & Spa at Monterey Bay

Address: 2 Portola Plaza, Monterey, CA 93940-2419
Region: United States > California > Monterey County > Monterey
Price Range: $228 - $540 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Portola Hotel & Spa at Monterey Bay 4*
Number of rooms: 379
Reservation Options:
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Also Known As:
Portola Hotel And Spa At Monterey Bay
Portola Hotel Monterey Bay
Hotel Style:
#1 Green Hotel in Monterey
#3 Luxury Hotel in Monterey
#4 Business Hotel in Monterey
#4 Spa Hotel in Monterey
#8 Family Hotel in Monterey
#9 Romantic Hotel in Monterey
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Questions & Answers

Here's what travellers have asked, with answers from Portola Hotel & Spa at Monterey Bay staff and other travellers.
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Questions? Get answers from Portola Hotel & Spa at Monterey Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Only have king rooms or double bed rooms.”
 of 5 bubbles Dr_Awrof, 18 Feb 2017 | Read review
“Obviously facing the ocean is nice, if you can get it.”
 of 5 bubbles zz59, 9 Feb 2017 | Read review
“Rooms near the parking garage are very loud! May want to request the main tower!”
 of 5 bubbles carolv185, 6 Feb 2017 | Read review
“If the weather is warm (which it wasn't in Late January) our room had a private deck.”
 of 5 bubbles cerrba, 1 Feb 2017 | Read review
“7th floor rooms have great views”
 of 5 bubbles R1155DGsusanb, 30 Jan 2017 | Read review
5 of 5