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Portola Hotel & Spa at Monterey Bay

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#16 of 55 Hotels in Monterey
Certificate of Excellence
GreenLeadersGold level
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Portola Hotel & Spa at Monterey Bay
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2,306 Reviews from our TripAdvisor Community

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Showing 2,216: English reviews
Reviewed 27 January 2014

The staff is fantastic. The pool and hot tub are very nice. The beach is just a 5 minute walk from your room. Had the rooms had A/C I may have given them a 5. Jacks restaurant and the brew pub are both great and they both have fire pits that you can eat and have a cocktail around. The...

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Helpful?
Thank semaui
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Thank you for taking the time to write a review on TripAdvisor. We were happy to hear you and your family enjoyed your stay and we look forward to welcoming you back soon! Sincerely, The Portola Hotel & Spa Management Team

Reviewed 27 January 2014 via mobile

One night getaway in my own hometown and we should've stayed home. Room was average. Noise level intolerable: kids shouting in the courtyard, guys up all night talking loudly on their balcony . Absolutely no soundproofing. Dishes left in hallway for hours while staff walked right by. The spa is very poorly designed and not a tranquil space at all....

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2Thank CMSP624
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Thank you for taking the time to share your recent experience at the Portola Hotel & Spa on TripAdvisor. We value you as a guest and we want you to know that we greatly appreciate your feedback. We always make it a point to share guest feedback with our team to improve future guest experiences. Thank you again, and we...

Starkville, Mississippi
Reviewed 22 January 2014

This is a nice hotel in a wonderful location. The staff were extremely helpful, and rooms are very suitable. The facility is showing some age and could use some refreshing, but that did not have any negative impact on my stay. The only caution in room selection is to be sure to be aware of the noise from sea lions...

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Thank Traveler1959-123
Morgan Hill, California
Reviewed 20 January 2014

We love visiting Monterey. It's our family's weekend destination. With so much to see and do we find ourselves exploring new sites/ adventures each time. We decided this trip very last minute and felt fortunate to find a room considering the holiday weekend. The goal was to stay someplace convenient walking distance to entertainment, site seeing, food, pool and hot...

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Thank Veronica P
Wilmington, DE
Reviewed 20 January 2014

The first thing you notice is the friendly greetings by staff-very helpful and solicitious. The hotel is well located, with full services, concierge, restaurants & bar/pub, spa, and fitness center. We stayed in a garden view room that was very nice and quiet. You can walk in old Monterey nearby, or over to Fisherman's Wharf that is also close. A...

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Thank lovesdogs101
Melbourne, Australia
Reviewed 17 January 2014

Monterey is a lovely town and this place is close to the tourist pier. The main part of town, cannery row etc, is 15-20 minutes walk away so if you don't have a car you're pretty well captured, and they know it; the nice-looking bars are way understaffed, both in quantity and quality of people, service at both was comically...

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1Thank SASG19
Los Gatos, California
Reviewed 15 January 2014

We made an impromptu decision to go to Monterey for the weekend. We decided to rolled the dice by using Travelocity's Top Secret Hotel Search. We chose the highest rated (both by site and consumer) and upon check out, viola! The Portola Hotel & Spa was chosen for us. Luckily it was a great choice. From the outside the hotel...

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Thank NYer32
Reviewed 14 January 2014 via mobile

What a wonderful place to stay in Monterey! We were on a family trip to Napa and we decided to stop in Monterey for 2 nights. We had our two yorkies with us, and Portola was so accommodating! It was a wonderful location and perfect! We will definitely recommend to family and friends!

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Thank Sara L
Morro Bay, California
Reviewed 10 January 2014

We stayed 2 nights on a travelzoo deal and were very pleased with our experience. The staff are professional and extremely helpful. Our room was comfortable, although quite far from the lobby. Since we asked for a quiet room, we ended up on the 3rd floor and at the end of several corridors. Note that this is a huge place...

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1Thank 2Profs
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Thank you for taking the time to share your experience on TripAdvisor, We were pleased to hear you enjoyed your stay as well as your meals in Jacks Restaurant & Lounge. Please be sure to signup (if you have not already) for the Portola Hotel & Spa monthly newsletter so you are the first to hear specials and promotions for...

Modesto, California
Reviewed 9 January 2014

We stayed here with our two daughters (2 1/2 and 7) we made reservations about an hr before we arrived to Monterey, very helpful and even had a room ready before check in at 4pm. We were greeted by every employee and everyone was so friendly. Nice room with a little fridge and within walking distance to great food on...

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Thank sarah g

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Portola Hotel & Spa reflects the captivating spirit of a rich, historical setting surrounded by everything that the Monterey Peninsula has to offer. Your stay at the Portola Hotel begins with warm homemade chocolate chip cookies, provided at check-in. As the only Silver LEED(R)-EB certified hotel on the central coast of California, the hotel boasts 379 guestrooms and suites, an award winning full service day spa, two on site eateries, a craft brewery and more! Portola Hotel & Spa is one of California's premier family-friendly destinations offering easy access to Monterey's favorite attractions. The hotel is also pet friendly. ... more   less 

Additional Information about Portola Hotel & Spa at Monterey Bay

Address: 2 Portola Plaza, Monterey, CA 93940-2419
Region: United States > California > Monterey County > Monterey
Price Range: $227 - $493 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Portola Hotel & Spa at Monterey Bay 4*
Number of rooms: 379
Reservation Options:
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Also Known As:
Portola Hotel And Spa At Monterey Bay
Portola Hotel Monterey Bay
Hotel Style:
#1 Green Hotel in Monterey
#3 Luxury Hotel in Monterey
#4 Business Hotel in Monterey
#4 Spa Hotel in Monterey
#8 Family Hotel in Monterey
#9 Romantic Hotel in Monterey
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Questions & Answers

Here's what travellers have asked, with answers from Portola Hotel & Spa at Monterey Bay staff and other travellers.
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Questions? Get answers from Portola Hotel & Spa at Monterey Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I'd try to get floors 6 or 7 if you want to view the bay.”
 of 5 bubbles JeffPenman, 28 Feb 2017 | Read review
“Only have king rooms or double bed rooms.”
 of 5 bubbles Dr_Awrof, 18 Feb 2017 | Read review
“Obviously facing the ocean is nice, if you can get it.”
 of 5 bubbles zz59, 9 Feb 2017 | Read review
“Rooms near the parking garage are very loud! May want to request the main tower!”
 of 5 bubbles carolv185, 6 Feb 2017 | Read review
“If the weather is warm (which it wasn't in Late January) our room had a private deck.”
 of 5 bubbles cerrba, 1 Feb 2017 | Read review
5 of 5