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Portola Hotel & Spa at Monterey Bay

Expedia.comUS$197*
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#18 of 55 Hotels in Monterey
Certificate of Excellence
GreenLeadersGold level
14/05/2017 15/05/2017
1 room 2 adults 0 children
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Portola Hotel & Spa at Monterey Bay
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2,345 Reviews from our TripAdvisor Community

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There are newer reviews for Portola Hotel & Spa at Monterey Bay
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Showing 2,255: English reviews
los angeles
Reviewed 11 August 2014

Just came back from staying at this hotel. Great location but very COLD services. I really wondered why some of the review mentioned about the service before I got there and now I know. This hotel is totally catered for conference/banquet business rather than tour/pleasure. From the front desk to valet, all they see you as just another guest passing...

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Helpful?
1Thank sj O
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hi sj O, Thank you for taking the time to post a review about the Portola Hotel & Spa on TripAdvisor. We value you as a guest and we want you to know that we greatly appreciate your feedback about your recent experience with the valet staff. We always make it a point to share guest feedback with our team...

Curitiba, Brazil
Reviewed 10 August 2014

There is a whole block of the hotel that has NO ELEVATORS. My family had three rooms, and we had a 3 months old baby on a stroller. The front desk personnel was made aware of that, but failed to warn us that we were located on the block without elevator. When we requested to be changed to another block...

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Helpful?
1Thank Alguge
PortolaHotelSpa, Manager at Portola Hotel & Spa at Monterey Bay, responded to this review

Hi Alguge, Thank you for posting a review about your experience at the Portola Hotel & Spa on TripAdvisor. We are constantly striving to improve our Hotel and improve upon every guest experience. We appreciate your feedback about check-in and the location of your guestroom. We hope overall your time in Monterey was enjoyable and we have an opportunity to...

Carnforth, United Kingdom
Reviewed 8 August 2014 via mobile

An absolute pleasure. Excellent for kids. The pool was fantastic with a lovely warm hot tub (38c•) to relax after a long day out. Most of all the location is brilliant. Everywhere is within walking distance but also a free trolley bus service stops just across the street from the front door. This will take you all around town for...

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2Thank JChesters02
Boston, Massachusetts
Reviewed 8 August 2014

The room was nice and the hotel staff was very accommodating, but with no A/C in the rooms you have to keep the screen-door open to cool off the room. As a result you get to enjoy all of the other noisy guests at the hotel who also have their doors open. If you're coming from the east coast and...

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1Thank brian61199
Merced, California
Reviewed 7 August 2014

When a long lost childhood friend and I, were spending some time making new memories as adult friends - we decided to travel to the Portola Hotel and Spa at Monterey Bay. When we arrived, the most friendly and helpful valet attendant met us at our car. He made us feel as though we were the only guests there while...

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1Thank Loretta T
Dayton, OH
Reviewed 5 August 2014

This was our first stay at this hotel and hopefully not the last! Fantastic location, great hotel for kids and pets, super kid friendly. This is a beautiful town to visit and this hotel made our stay that much better. Cookies at checkin were also a great bonus! Enjoyed the breakfast buffet the last day and it was amazing as...

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1Thank bjl1975
Bethel, Connecticut
Reviewed 5 August 2014 via mobile

Had a great two night stay at the Portola. We were anticipating an upgrade as we had shared our reservation on social media and were given a voucher for an upgrade to show upon check in but we were told there weren't any. Oh, well! Our room was on the 5th floor and I was nervous because the carpet in...

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Thank 3inthefamily203
Holladay, Utah
Reviewed 5 August 2014 via mobile

My family and I stayed here Thursday through a Saturday night, and overall it was nice. The rooms and hotel could use a bit of a modern makeover but the beds were very comfortable, and didn't have many complaints. We stayed on the 4th floor and I would suggest requesting a room on the 5th floor or higher. Our room...

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Thank thetravelqueenie
Houston
Reviewed 5 August 2014

They were fantastic about helping us to get a romantic room with a view, and just very friendly staff (can't beat the chocolate chip cookies on check-in either). Great location by many restaurants as well as the FIsherman's Wharf and a waterfront bike/walking path where the seals lounge. Room was very modern with a large bathroom and shower, excellent bedding....

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1Thank EasyToPleaseTrav
Reviewed 5 August 2014

Birds, everywhere birds! Seriously, the seagulls were screaming all night. Between them, and the screaming baby close by, we really did not sleep. In all fairness, this is a very nice hotel, but I would not stay here again. I would choose a smaller property. The Portola Hotel is massive, and definitely caters to families with young children, conventions and...

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2Thank LaFollette

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Portola Hotel & Spa reflects the captivating spirit of a rich, historical setting surrounded by everything that the Monterey Peninsula has to offer. Your stay at the Portola Hotel begins with warm homemade chocolate chip cookies, provided at check-in. As the only Silver LEED Certified hotel on the central coast of California, the hotel boasts 379 guestrooms and suites, an award winning full service day spa, three on-site restaurants including a craft brewery and more! Portola Hotel & Spa is one of California's premier family-friendly destinations offering easy access to Monterey's favorite attractions. The hotel is also pet friendly. ... more   less 

Additional Information about Portola Hotel & Spa at Monterey Bay

Address: 2 Portola Plaza, Monterey, CA 93940-2419
Region: United States > California > Monterey County > Monterey
Price Range: $257 - $588 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Portola Hotel & Spa at Monterey Bay 4*
Number of rooms: 379
Reservation Options:
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Also Known As:
Portola Hotel And Spa At Monterey Bay
Portola Hotel Monterey Bay
Hotel Style:
#1 Green Hotel in Monterey
#3 Luxury Hotel in Monterey
#4 Business Hotel in Monterey
#5 Spa Hotel in Monterey
#8 Family Hotel in Monterey
#9 Romantic Hotel in Monterey
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Questions & Answers

Here's what travellers have asked, with answers from Portola Hotel & Spa at Monterey Bay staff and other travellers.
21 questions
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Questions? Get answers from Portola Hotel & Spa at Monterey Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Views are a premium, unfortunately - despite the location practically on top of the oceanfront.”
douglasb437, 20 Apr 2017 | Read review
“north facing toward the wharf there are annex rooms that are really nice facing the wharf as well”
530skiph, 16 Apr 2017 | Read review
“They have great harbor view rooms, but we also liked the courtyard view room we stayed in as well.”
karend8552, 5 Apr 2017 | Read review
“Third floor over lobby atrium isn't too bad. It is quiet compared to rooms on bayside with seagulls.”
Surfr4evr, 4 Apr 2017 | Read review
“Top floors on the west side of building ate the most peaceful”
Rolandus, 21 Mar 2017 | Read review
5 of 5
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US$197* /night
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TripAdvisorUS$197
Booking.comUS$197
Portola HotelUS$197
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Prices are for 1 room, 2 adults
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