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Carneros Resort and Spa

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#3 of 30 Hotels in Napa
Certificate of Excellence
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Carneros Resort and Spa
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1,287 Reviews from our TripAdvisor Community

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Showing 1,271: English reviews
Toron
Reviewed 4 August 2015

I never made it to this hotel, and never will be going, as a result of their spectacularly horrible customer service. Here's what happened: I booked a stay about 5 months in advance. The hotel has a policy of charging 100% of the total amount UPFRONT. I travel 2-3x per month, all over the world. I have never seen this...

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1Thank Toronto692
MrPhilipKendall, VP of Resort Operations at Carneros Resort and Spa, responded to this review

Dear Toronto692, I understand your frustration regarding your refund from your cancelled visit. We did provide a full refund of your stay at the time of cancellation. The discrepancy you are referring to is one with Visa in their exchange rates, which you recognized in your email to me. Your cancellation came 10-days after booking through a third party and...

Oakland, CA
Reviewed 2 August 2015

There are a number of top notch wine country resorts with pools and first class lodging, but none with a hilltop pool view that you can enjoy while being served by great poolside service. This is for me what made our stay thoroughly enjoyable. I would also highly recommend eating at the Boon Fly Cafe which is right outside the...

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Helpful?
Thank Beckett
MrPhilipKendall, VP of Resort Operations at Carneros Resort and Spa, responded to this review

Dear Beckett, Thank you for sharing such a wonderful review. The view at Hilltop is definitely one-of-kind. Were you able to enjoy the donuts on your recent visit to Boon Fly Cafe? They are certainly a house favorite. We agree you have many options when traveling to Napa Valley, and we thank you for your continued loyalty. Sincerely, Philip Kendall,...

Quincy, Massachusetts
Reviewed 1 August 2015

This vacation to Carneros Inn was just perfect. My mother and I were beyond pampered. The grounds were beautiful, the rooms were always clean, food and pool were amazing, and the spa was unforgettable.

Review collected in partnership with this hotel
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Helpful?
Thank 603jennas
MrPhilipKendall, VP of Resort Operations at Carneros Resort and Spa, responded to this review

Dear 602jennas, I am so pleased to learn you and your mother had a lovely time together. I am thrilled you enjoyed so many amenities of the resort. I have shared your glowing feedback with my team. It is my hope that we will be other to welcome you both back in the near future. Sincerely, Philip Kendall, VP of...

Reno, Nevada
Reviewed 28 July 2015

I highly recommend The Carneros Inn if you're looking to relax. It's so peaceful, lovely and friendly, and the staff is very accommodating. It's a splurge, but totally worth it. You'll never want to leave!

Review collected in partnership with this hotel
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Thank Laura B
MrPhilipKendall, VP of Resort Operations at Carneros Resort and Spa, responded to this review

Dear Laura B, Thank you for your lovely recommendation. I am thrilled to learn you had such a memorable stay. We appreciate you taking the time to share your experience and hope to welcome you back very soon. Sincerely, Philip Kendall, VP of Resort Operations

Raleigh, North Carolina
Reviewed 28 July 2015

we love our experience at The Carneros Inn! The staff was very friendly and knowledgable. The views were spectacular and the weather could not have been nicer. We will definitely be back in the future. Cheers!

Review collected in partnership with this hotel
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1Thank johnandallisonw
MrPhilipKendall, VP of Resort Operations at Carneros Resort and Spa, responded to this review

Dear johnandallisonw, Thank you for taking the time to write such a wonderful review. I am thrilled to learn you enjoyed so many aspects of the property but most of all for your lovely comments of our staff. I have shared your glowing feedback with my team. We know you have many options when traveling to Napa Valley, and we...

Moraga, California
Reviewed 27 July 2015

11th anniversary - total bliss and just an hour away from home -- better than carmel, better than Mendocino -- all the way...great staff, nice dinner and great food (especially breakfast bagel's at the market) -- and we biked to wineries!

Review collected in partnership with this hotel
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Thank bmyers2004
MrPhilipKendall, VP of Resort Operations at Carneros Resort and Spa, responded to this review

Dear bmyers2004, I am honored that you chose to celebrate your anniversary with us, and I’m thrilled to learn it was a memorable one. I am happy to hear we are now one of your favorite road trip destinations. Thank you for taking the time to share your experience. We hope to welcome you back with breakfast bagels very soon....

Macon, GA
Reviewed 25 July 2015

Great place for a retreat away from our busy lives, fantastic service. Very conveinent to Napa and serveral Pinot vineyards. Meal was top notch at the restaurant Farm. Will certainly stay here again in the future

Review collected in partnership with this hotel
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1Thank William S
MrPhilipKendall, VP of Resort Operations at Carneros Resort and Spa, responded to this review

Dear William, I am so pleased to learn you had such a wonderful stay. I have shared your feedback regarding dinner with my FARM team. If you love Pinot make sure to try Etude and Truchard on your next visit. Thank you for taking the time to share your experience. We happily welcome you back very soon. Sincerely, Philip Kendall,...

Reviewed 25 July 2015

We had 2 cabins joined by a private garden and patio , lovely and very comfortable . The resort it mainly built with corrugated metal sheets which sounds strange in a deluxe high end hotel . The nice restaurant which is on top of the hill with a beautiful view was unaccessible to us , neither for breakfast nor for...

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Thank elisabethle
TheCarnerosInn, VP of Resort Operations at Carneros Resort and Spa, responded to this review

Dear Elisabethle, We appreciate your feedback regarding your recent visit as your comments are very valuable to us. I’m pleased to learn you enjoyed your cottage and found it to be very comfortable. I am sorry you were unable to experience the Hilltop restaurant during your stay. We do, on occasion, have private functions in that space but we do...

San Diego, California
Reviewed 24 July 2015

Perfect romantic getaway - the private cottages are absolutely wonderful - nothing like having a private outdoor shower, bathtub and fireplace. The property itself is also spectacular and provides the ideal setting to get away, drink some wine and relax. The drawbacks I note are these: the registration area for some reason is very loud and busy and is not...

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Helpful?
Thank PeteyTravels
Singapore
Reviewed 24 July 2015

The rooms are super comfortable and huge. I loved the patio heaters outside where you could sit out at night and look at the stars. You must go to the hill top restaurant where there is great view of the surround hills and is so peaceful. One of the best views I've had over breakfast. Would highly recommend this resort....

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Helpful?
Thank junnie20

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
  • Free Parking
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Food & drink at the hotel
Farm at Carneros
Farm at Carneros
Cuisines: American
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Multilingual Staff
  • Dry Cleaning
  • Business Centre with Internet Access
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
In the midst of the beautiful Carneros winegrowing region is Carneros Resort and Spa, a luxurious Napa Valley retreat designed to make absolutely everything feel better. Carneros Resort and Spa was created to provide an intimate atmosphere of Napa Valley hospitality reminiscent of its unique surroundings. Nestled among 28 acres of seemingly endless rows of grape vines, bucolic Napa farmland and scenic apple orchards, Carneros Resort and Spa's design was based on cues from the local countryside - including barns, silos and ranchers' cottages - combined with stylish resort accommodations and modern interiors to capture the region's distinct charm as well as the needs of our sophisticated guests. ... more   less 

Additional Information about Carneros Resort and Spa

Address: 4048 Sonoma Hwy., Napa, CA 94559-9745 (Formerly The Carneros Inn)
Region: United States > California > Napa Valley > Napa
Price Range: $737 - $2,525 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Carneros Resort and Spa 4.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
The Carneros Hotel Napa
Carneros Hotel Napa
Carneros Inn
Carneros Resort And Spa Napa, Napa Valley, CA
Hotel Style:
#2 Luxury Hotel in Napa
#2 Business Hotel in Napa
#2 Family Hotel in Napa
#2 Spa Hotel in Napa
#3 Romantic Hotel in Napa
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Questions & Answers

Here's what travellers have asked, with answers from Carneros Resort and Spa staff and other travellers.
6 questions
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new york
over a year ago

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Questions? Get answers from Carneros Resort and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Harvest room with firepit and outdoor tub”
 of 5 bubbles Doghappy23, 17 Jan 2017 | Read review
“Ask for cottage up on the hill away from the road”
 of 5 bubbles kyleg51, 11 Jan 2017 | Read review
“Check to make sure everything in your room is working!”
 of 5 bubbles Kristine000, 6 Jan 2017 | Read review
“Cottage size differs as does price!”
 of 5 bubbles gvest, 5 Jan 2017 | Read review
“Quince 4 is terrible with lots of broken furniture and amenities. Fig 5 can be noisy if you are in the outdoor area.”
  • garbage can on top of the toilet at upon arrival.
  • dusty day bed pillows
  • empty used water bottle to welcome your guest?
 of 5 bubbles WongKing, 2 Jan 2017 | Read review
5 of 5