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Hotel Indigo Napa Valley, an IHG hotel

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4195 Solano Ave, Napa, CA 94558-2233
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (55)
Room & Suite (81)
Dining (23)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Indigo Napa Valley, an IHG hotel
Updated 20-11-20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#26 of 30 hotels in Napa
Location
Cleanliness
Service
Value
You deserve to go wine tasting in wine country, which is exactly what's in store for you around this gorgeous Napa hotel. Wineries, world-class restaurants, and hiking and cycling trails abound in this region. Your Napa hotel is close to the entire splendor of the area. Spend an afternoon touring different wineries and selecting a new favorite merlot. There are several great golf courses near the hotel, too. We're not just a great Napa hotel located near wineries. The proximity to Napa Valley world-class restaurants and local agricultural attractions is unbeatable. We're the only hotel in downtown Napa with an outdoor swimming pool and hot tub.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bicycle rental
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Secured parking
Wifi
Hot bath
Outdoor pool
Breakfast available
Vending machine
Conference facilities
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Sun terrace
24-hour check-in
24-hour front desk
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Coffee / tea maker
Refrigerator
Flatscreen TV
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Green
Languages Spoken
English, French, Spanish, Chinese and 1 more
128Reviews0Q+A22Room tips
Traveller rating
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Time of year
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Popular mentions
Ed1982_10 wrote a review Aug. 2
Taipei, Taiwan375 contributions117 helpful votes
Location: halfway between Napa downtown and Yountville, so around 10 min drive each way. Parking space was plentiful. There was a park behind the hotel, good for walking your dog. Room: light fixtures were way too dark, and when your windows open onto the jacuzzi on the ground floor, means closed window shutters all 24H. The two queen beds and pillows were comfortable. The working desk and WiFi was fine. Bathroom was small and poorly ventilated, thus damp. Aircon was pretty loud. Staff were corteous. A la carte breakfast was good and around 15 USD pp, so won't break the bank.
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Date of stay: July 2021
Value
Service
Sleep Quality
Room Tip: Get a second floor room.
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ilostmylighters wrote a review Jul. 2021
Napa, California35 contributions35 helpful votes
It has been awhile since i have reviewed a hotel , but this place definitely deserves one. I am in the process of relocating to the Napa area for a wonderful Employment opportunity. Since the middle of June I have spent several weeks and nights at the property in every type of room available and on everyday of the week. Let me just start by saying that this Hotel is extremely inconsistent in just about every aspect possible. I have stayed in about 7 different rooms throughout this average size property. Every single shower in every room I have stayed in is set up in a different way. Most of the rooms have sliding glass doors that fully enclose the shower . In the majority of the rooms the sliding glass door is installed backwards forcing you to step into the shower to turn on the water . There are also nice secondary hand held shower heads installed for taking a nice shower. Seems like a nice amenity except for the fact that in almost every shower i have been sprayed with water turning on the shower because the maids forget for get to reset them back to the over head shower head . Do not stay in room 139 !! It is definitely the worst room in the entire hotel because it is right next to the laundry and maids room . They leave the door open to it all day which blocks about half the entry for room 139. Hearing an industrial washing machine going at 7 in the morning after spending more than $250 per night just doesn’t really sit well with me. Anyone staying in that room should just be given a lower rate because of all the inconvenience caused by the maids room. The best room in the entire hotel is room 205 . This room is a suite and is about double the size of the other room choices. The best part of 205 is the huge balcony . It is the only room in property that has this amenity . After coming in for a late check in after work on a Sunday the Graveyard Shift Guest Service employee was kind enough to hook me up with the room at a much lower rate. I was extremely grateful for the deal as it was the highlight in all my weeks staying at the property. Moving forward with the inconsistency theme in my review is the room rates . I use several different third party websites to book my stays. understand that the rates are going to fluctuate depending on factors like occupancy and dates booked . I believe for three nights in June during the weekend the final bill came out to be about $1000 . The room was actually a handicap accessible room which i realized later because the shower had no door just a fold out plastic bench . There was not even a shelf to put the shower toiletries on . In room 150 The safe was locked and not useable . The TVs in each room vary from being a very noticeable older Flat Screen to Rooms with newer ones. The pool and spa can only be accessed by going to the front desk asking guest services to open the entry gate for you . If a guest is paying thousands of dollars to stay at the hotel that advertises these amenities ; why do i need to ask permission for access for something included with my stay? On about five occasions the printer was not working at the front desk when i needed to get an invoice. The guest service employees said they would email me an invoice which i did not receive . I called five times in one day about requiring an invoice being emailed to make sure they sent it and it still did not get done. After the next couple of stays i told the front desk upon check out “I will stand here until you print me a copy of my receipt” . This recently happened again when i was checking out but i was in such a rush to get to work i forgot to ask for an invoice. Once again after four phone calls i was finally emailed an invoice. Do yourself (or family) the biggest favor and consider staying at their Sister property The Napa Winery Inn. It is right down the street the rooms are nicer it is quieter and has nearly all the same amenities. It was recently remodeled and the rooms are beautiful and brand new. Almost every other hotel i have stayed at in the Napa area for the past six weeks is a better value with better customer service.
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Date of stay: July 2021Trip type: Travelled on business
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Sean T wrote a review Jul. 2021
Oklahoma City, Oklahoma224 contributions55 helpful votes
This place is a crusty joke and IHG needs to seriously consider removing this property from their chain. IHG markets all Indigos as a boutique hotel, a step up from Holiday Inn in the IHG portfolio. This was worse than any Holiday Inn I've stayed. The whole place is in disrepair. You can tell this was once a budget hotel that got a crappy renovation 10 years ago and slapped an Inidigo brand on it. -The first thing I noticed was the smell. The halls reeked of a combination of old permafried marijuana and must. -The bed was squeaky. -I woke up at 2AM to a thoroughly irritating buzz. It was the refrigerator that wasn't even cold. Not like a compressor kicking on sound, but a giant mosquito in your ear buzzing. Quickly unplugged it. -You can hear everything in this hotel, every door opening and closing. Anyone talking. -The sink didn't drain at all. Be prepared to brush your teeth in the dirty shower. -Everything is dark and dim. Zero lighting in the whole place. -The breakfast is buffet quality that should be free, but they definitely charge you. I saw some of the cash rates around $250 a night and imagine they could get higher on busy weekends. Luckily I used an IHG free night cert on this one night stay. I would run from this place.
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Date of stay: July 2021
Location
Service
Sleep Quality
Room Tip: One with a working sink
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1 Helpful vote
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awts30 wrote a review Jul. 2021
Toronto, Canada6 contributions1 helpful vote
The hotel was nicely maintained but very small. Our first floor king room had a view of parking lot( only other view is the pool). The room was nice but very dim lighting in room and bathroom, no hand towel rack, and the bathroom with shower only was very small. The ala carte breakfast was very good.
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Date of stay: June 2021Trip type: Travelled solo
Room Tip: Free parking, only 2 floors, ask for pool view rather than parking lot.
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Kate L wrote a review Jun. 2021
1 contribution1 helpful vote
Check-in and stay seemed nice enough, until things took a turn for the worst. I was staying for a week on business and had a corporate card on file. I put down my personal card strictly for incidentals. About 3 days through my stay, I noticed multiple $200+ charges appearing on my card and brought it to the attention of hotel staff. I also requested my room to be cleaned and serviced. Was told the charges were “weird” and the employee didn’t know why they were happening. I was assured they “were pending” and would disappear and no more would appear. The next day, there were more charges. Also was told my room couldn’t be serviced bc the housekeeping already had their schedule for the day, but they would drop off new sheets and towels. They never did. I spoke again with staff about the charges. Sure enough, they charged the incorrect card. After calling and asking both charges on my account (one $1100 charge and one $500 charge) be removed, the larger charge was removed but was told “they couldn’t see the $500 one so they couldn’t credit it.” Honestly, this is inexcusable. I brought the concern multiple times, only to have staff who were completely untrained on how to resolve never fix the problem. Still fighting to get all my money back by disputing the charge with the bank. Was not offered anything other than “that’s weird, I apologize” from management. Safe to say, a horrible all around experience— coming from myself, who is a manager in the hospital industry. I prefer to speak with management first, and avoid writing reviews, but unfortunately in this case other guests should be warned. Management had the opportunity to recover my experience multiple times and did not.
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Date of stay: June 2021Trip type: Travelled on business
1 Helpful vote
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Response from IHG Service, Owner at Hotel Indigo Napa Valley, an IHG hotel
Responded 4 weeks ago
Hi C1513OJkatel, Thank you for taking the time to post a review of your stay with us. I was very concerned to read your comments regarding the billing confusion, front desk service, and housekeeping service. I understand your disappointment and I'm sorry. I will share your review with our team for improvements on our end. We appreciate you for staying with us and in line with this, I sent you a private message to address your concerns. I appreciate you as our guest and I still hope you would give us another chance in the future so this time we can show you how we make travel inspiring. Orlando A. Case Manager IHGService
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PRICE RANGE
US$134 - US$414 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
chateau hotel napa, the chateau hotel
FORMERLY KNOWN AS
Ivy Hotel Napa/BEST WESTERN PREMIER Ivy Hotel Napa
LOCATION
United StatesCaliforniaNapa ValleyNapa
NUMBER OF ROOMS
115
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Frequently Asked Questions about Hotel Indigo Napa Valley, an IHG hotel
Which popular attractions are close to Hotel Indigo Napa Valley, an IHG hotel?
Nearby attractions include Klamath Park (0.7 km).
What are some of the property amenities at Hotel Indigo Napa Valley, an IHG hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Indigo Napa Valley, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel Indigo Napa Valley, an IHG hotel?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Hotel Indigo Napa Valley, an IHG hotel?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Hotel Indigo Napa Valley, an IHG hotel?
Conveniently located restaurants include Bistro Don Giovanni, Galpao Gaucho Brazilian Steakhouse, and Fume Bistro & Bar.
Are there opportunities to exercise at Hotel Indigo Napa Valley, an IHG hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Hotel Indigo Napa Valley, an IHG hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Hotel Indigo Napa Valley, an IHG hotel?
The staff speaks multiple languages, including English, Spanish, French, Chinese, and Hindi.
Are there any historical sites close to Hotel Indigo Napa Valley, an IHG hotel?
Many travellers enjoy visiting Napa Valley Opera House (5.1 km) and Napa 9/11 Memorial Garden (5.0 km).
Is Hotel Indigo Napa Valley, an IHG hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.